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Windows 7: Can't open system recovery?

14 Oct 2013   #21
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Sorry, I misread post #1, it begins saying that the machine boots, but is slow, then you say the problem begins with the options presented.

In post #3 you show the following screen, which looks like it might be HP Quick Web.


You might be able to use this to investigate further or use it to create the media. I think it's Linux based and you might have access to your drive. Maybe from there one of the members can get you to the next step to complete a system recovery or a fresh install.

Just commenting on what I see and offering a possible way to get to a solution. I unfortunately don't know how to "break" out of HP Quick Web or how to load drivers you might need (OD, USB) in Linux. Hopefully, a member can help you figure this out or find another way using another machine to create the media.


My System SpecsSystem Spec
.
14 Oct 2013   #22
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Hi ICit2lol, thanks for pitchin' in , Slarty your mention of "quick web" got me to thinking.....TyGuy,

Do you remember back when you first got the 1071?

Did you change anything in the BIOS, like how the HDD operates, adding partitions, installing quick web?

1.) See if you can disable quick web: how do I disable the start up feature of HP quick web. I alw... - HP Support Forum - 780255 then save/exit BIOS/allow to restart the OS.

1a.) It might also be worth a try to enter the BIOS and reset it to default, but double back and make sure quick web is disabled, save/exit BIOS/allow to restart the OS.

2.) Can you check the setting on the HDD, whether its dynamic or basic, this "quick web" won't work if the HDD is set to dynamic, and when it installs it has a nasty habit of switching the HDD to dynamic, isn't that like cutting your nose off to spite your face???

It might be why you can't see the HDD, if it is switch it back to basic.

If there is no setting you will have to use either paragon or easeus partition manager(s) to switch it. I'm not sure if just un-installing it would change the HDD back.

If #'s 1 or 1a work, don't worry about 2.
My System SpecsSystem Spec
14 Oct 2013   #23
TyGuy96

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Anak View Post
Do I understand this correctly?
You have a good HP mini 210-1010CA, and a bad HP mini 210-1071CA, and they both have Starter on them?
Yes, this is correct.

Quote   Quote: Originally Posted by Anak View Post
Is using the 1010 how were you were able to create a universal OS flash drive, the one where you were stopped because of no drive choices?
Yes.

Quote   Quote: Originally Posted by Anak View Post
I'm getting a 16Gb usb flash drive tomorrow, so I will try this then.

Quote   Quote: Originally Posted by Anak View Post
Did you change anything in the BIOS, like how the HDD operates, adding partitions, installing quick web?
No, I wasn't smart enough to change anything about the BIOS when I first got it

I was able to disable the HP quick web, but couldn't find if the HDD was dynamic or basic.


Also, thanks to everyone who is helping out, I really appreciate it!
My System SpecsSystem Spec
.

14 Oct 2013   #24
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Thinking is good Anak I do it every once in a while.

Maybe, while I'm thinking.... since TyGuy96 stated that there wasn't any critical data on the mini 210-1071CA and there is another machine - why not create a USB install media on the 1010CA
Quote   Quote: Originally Posted by TyGuy96 View Post
The machine cannot boot into windows, so I can't access recovery manager.

To create a repair disk, I need another 32-bit computer, but the only other one I have is an HP mini 210-1010CA which doesn't have a disk slot. In order to make a repair usb, I need to convert it from a disk... which again, I can't.
I think there's some confusion here as I have created USB install media from the ISO download directly to the USB using the Windows tool, There isn't any intermediary disc step, just download ISO to USB.

Unless I'm missing something and the 210-1010CA is a diskless workstation.
My System SpecsSystem Spec
15 Oct 2013   #25
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by TyGuy96 View Post
I was able to disable the HP quick web, but couldn't find if the HDD was dynamic or basic.


Also, thanks to everyone who is helping out, I really appreciate it!
Your welcome.

Just curious,
  • Did you try starting and using only the "escape" key to enter recovery?
  • Did you try restarting the 1071 to see if it would start windows after disabling quick web?



Quote   Quote: Originally Posted by Slartybart View Post
I think there's some confusion here as I have created USB install media from the ISO download directly to the USB using the Windows tool, There isn't any intermediary disc step, just download ISO to USB.
That's good to know, thanks for mentioning that Slarty.

I have a feeling Ty is going to try Using the Downloadable USB Recovery Flash Disk Creation Utility HP Mini 210-2081nr PC | HP® Support before he tries creating the repair flash drive again.

Quote   Quote: Originally Posted by Slartybart View Post
Unless I'm missing something and the 210-1010CA is a diskless workstation.
Ty wasn't specific if these mini's were the same as in his forum system specs that is listed in the lower left corner of his postings, but when I looked up the mini's specs I saw the mini's had Win Starter 32bit installed, and looking at his forum system specs, i.e. Home Premium 64bit. I assumed , we were talking apples, and oranges. So, the machines we are working on in this thread are separate from his main station.

According to the system specs for the 1010 and the 1071 they both have a 160GB Drive, it doesn't specify if they are solid state or not, and they are classed as Notebooks. The problem here is neither have an optical drive (CD/DVD).


Ty, just a reminder, you should mention in the beginning if the problem you're having is with the machine listed in your system specs or something different.

And, it would help if you could fill out those specs, there is a tool here: System Info - See Your System Specs that will gather and fill out the specs automatically, but you will have to use Internet Explorer.


I'm going to stop thinking for a while now, I have to get out and do some yard work chores.
My System SpecsSystem Spec
15 Oct 2013   #26
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Cool find Anak,

If the specs of the two HP 210 machines are close enough, Ty might be able to create the recovery media on the 1010 and use it to recover the 1071. The SLIP will be wrong, so the product key will have to be manually changed [Control Panel\All Control Panel Items\System] using the COA on the 1017 as part of the re-install or afterwards.

I haven't compared the specs, so further investigation is warranted before attempting this strategy.
edit: a quick look shows that the 1071 has an integrated camera and mic, the 1010 does not. Everything else looks the same, but another pair of eyes is always good.
My System SpecsSystem Spec
16 Oct 2013   #27
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Thank You,

Those are valid concerns.
I did try to find a creation utility that would match the 1071, but had no luck. The link does say:
Quote:
This document pertains to HP Notebook computers that came with Windows 7 and Vista.
So I was hoping it would be close enough to at least get the 1071 up and running then Ty could do a clean install with the heidoc.net media.

Who knows? With a little bit of luck it might just start the 1071's own recovery partition.
My System SpecsSystem Spec
16 Oct 2013   #28
TyGuy96

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Anak View Post
Did you try starting and using only the "escape" key to enter recovery?
Yes, but it just brought me to the recovery screen where I can only select "I'd like to identify any problems", which only opens the cmd.

Quote   Quote: Originally Posted by Anak View Post
Did you try restarting the 1071 to see if it would start windows after disabling quick web?
Yes, unfortunately it didn't do anything different.

Quote   Quote: Originally Posted by Anak View Post
I have a feeling Ty is going to try Using the Downloadable USB Recovery Flash Disk Creation Utility HP Mini 210-2081nr PC | HP® Support before he tries creating the repair flash drive again.
When I entered my hp's serial number to download the HP Recovery Flash Disk Utility, it asked me for my zip code. I live in canada, and postal code wasn't an option.

Quote   Quote: Originally Posted by Anak View Post
Ty wasn't specific if these mini's were the same as in his forum system specs...
Sorry, both mini's have the exact same specs, both including webcams and integrated mics. The specs on my forum profile are my main desktop.
My System SpecsSystem Spec
16 Oct 2013   #29
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by TyGuy96 View Post
Quote   Quote: Originally Posted by Anak View Post
I have a feeling Ty is going to try Using the Downloadable USB Recovery Flash Disk Creation Utility HP Mini 210-2081nr PC | HP® Support before he tries creating the repair flash drive again.
When I entered my hp's serial number to download the HP Recovery Flash Disk Utility, it asked me for my zip code. I live in canada, and postal code wasn't an option.
See if this link avoids that: Drivers, Software and Firmware - HP Support Center it's the same file (sp45774), okay and thanks with the rest of your reply.
My System SpecsSystem Spec
16 Oct 2013   #30
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

I tested the download and there was no zip code prompt.

I also found some instructions: Using the Downloadable USB Recovery Flash Disk Creation Utility | HP® Support
My System SpecsSystem Spec
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 Can't open system recovery?




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