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Windows 7: Can't open system recovery?

16 Oct 2013   #31
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

I found that to be the case for me also, "no zip prompt" Maybe HP has some digital management rights with Canada??

Nice find, it seems the only difference is, it isn't linked to a specific machine.


My System SpecsSystem Spec
.
17 Oct 2013   #32
TyGuy96

Windows 7 Home Premium 64bit
 
 

Alright, so I created the recovery disk, but when I launched it on the mini, is says:

Quote:
Error
This computer is not supported by the System Recovery Disk.

You will not be able to continue to recover the system with the System Recovery Disk.

Error: This computer is not supported by the System Recovery Disk.
My System SpecsSystem Spec
17 Oct 2013   #33
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Can you still get to Command Prompt?

post what you get when you type

diskpart
lis dis
sel dis 0
detail dis
lis par (do not type this comment: for each partition, type sel par #, then det par)
exit


Leave it in command prompt

That will tell us what the machine sees on the disk. You'll have to write down the information and type in your reply - or you could post a picture from your camera or phone.

It might be easier to take a picture of each command so it doesn't scroll off the screen.
[QUOTE=TyGuy96;2559599]I can't enter Safe mode w/ cmd prompt, nor can I enter any other mode. I can however bring up the command prompt. The directory for commands is "X:\Windows\RM>".[QUOTE]


Attached Thumbnails
Can't open system recovery?-74m2_diskpart-.png   Can't open system recovery?-74m2_diskpart-b.png  
My System SpecsSystem Spec
.

17 Oct 2013   #34
TyGuy96

Windows 7 Home Premium 64bit
 
 



I think I should be seeing my C: drive here, but I dont. All I see is the usb stick with the recovery on it.

Sorry for the crappy quality... it's a blackberry :/
My System SpecsSystem Spec
17 Oct 2013   #35
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Ty, Slarty's on to something here and I don't want to say anything to get you/him off track, and don't worry 'bout the pix we've seen much worse.

One thing you could try though is to run the diskpart cmd again, but this time without the USB flash drive in, and see what that tells us.

Slarty should be back a little later tonight, he usually is, so hang in there.
My System SpecsSystem Spec
17 Oct 2013   #36
TyGuy96

Windows 7 Home Premium 64bit
 
 

When I ran it without the usb, it just said "There are no fixed disks to show."
My System SpecsSystem Spec
17 Oct 2013   #37
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Well, I'll have to look around. I think I understand the HP USB - it's OEM tied to Mobo or HD, so if the HD can't be read, then the HP recovery utility claims "wrong machine".

The really weird thing about this is Quick Web. It's on the disk!!!!!

Does the 1010 allow you to create a repair 'disc' to a USB? If it does, go ahead and create it, then use it on the 1071. If not....

Let's try this:

On the working 1010 machine
  • Download the Windows 7 x64 System Repair ISO: click here to begin download
  • Download and install the Windows 7 USB/DVD Download tool: click here to begin download
  • run the Win7 USB/DVD tool
    • specify the System Repair ISO
    • specify your USB stick
  • Then boot the 1071 with the USB stick and follow this tutorial: http://www.sevenforums.com/tutorials/681-startup-repair.html

    OPTION TWO: Using a Windows 7 Installation or System Repair Disc
    • Ignore references to disc -> CD or DVD becomes USB in your case:
      • WARNING: Check to make sure that you set the BIOS to have the CD or DVD USB drive listed first in the boot order.
      • (F9 or esc during a restart to get to the boot options - select USB)
    • Note   Note
      The tutorial suggests running the Repair three (3) times
Let me know if the Win7 USB/DVD complains or the USB stick won't boot.

Bill
My System SpecsSystem Spec
17 Oct 2013   #38
TyGuy96

Windows 7 Home Premium 64bit
 
 

When I tried selecting the iso, it said "The selected file is not a valid ISO file. Please select a valid ISO file and try again."

Btw, the ISO download you provided was the x64 bit version, but neither it or the x32 bit work.
My System SpecsSystem Spec
17 Oct 2013   #39
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Sorry, looked at your System specs which told me to suggest x64 (I know.... you explained that in another post.... but members use the information in System specs to research - it might be a good ides to change the information to reflect the issue Win7 x86 Starter)

So the Win7 USB/DVD tool complained about both System Repair ISO files....hmmm

We'll kill this cat one way or another:
  • Download Windows 7 Home Premium x86 SP1 U (media refresh) ISO: Click here to begin download
    • don't worry about starter/Home premium, you're not going to install
    • you're going to use it to repair.
  • run the Win7 USB/DVD tool
    • specify the Windows 7 Home Premium x86 SP1 U ISO
    • specify your USB stick
  • boot the 1071 with the USB
    • Set up your language preferences, and click on the Next button
    • select Repair your computer (lower left)
    • follow this tutorial: http://www.sevenforums.com/tutorials/681-startup-repair.html


      OPTION TWO: Using a Windows 7 Installation or System Repair Disc
      • Ignore references to disc -> CD or DVD becomes USB in your case:
        • WARNING: Check to make sure that you set the BIOS to have the CD or DVD USB drive listed first in the boot order.
        • (F9 or esc during a restart to get to the boot options - select USB)
      • Note
        The tutorial suggests running the Repair three (3) times
My System SpecsSystem Spec
17 Oct 2013   #40
TyGuy96

Windows 7 Home Premium 64bit
 
 

Ok, so I ran the startup repair 3 separate times, restarting the computer in between each. It still can't detect whats wrong.

The diagnostics log says the root cause is: A hard disk could not be found. If a hard disk is installed, it is not responding.
My System SpecsSystem Spec
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