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Windows 7: Can't open system recovery?

18 Oct 2013   #41
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

I want to back up one step first.

Can you get to BIOS?
If you can - reset to defaults, save on exit, and reboot.

If resetting BIOS to defaults worked, skip the rest of this post.

Can you still get to the Quick Web screen shown in your post #3?
How did you get to command prompt?



There are two things that are troubling me
  • Quick Web is on a FAT32 partitioned (usually E:\ and labeled HP_Tools)
  • Command Prompt is on the System Drive
Before I declare this a HW issue, see what Windows Defender Offline (WDO) finds: What is Windows Defender Offline?
Download and create WDO on a USB stick (if you can, put WDO on another stick and keep the Win7 Home Premium media just in case it's needed). WDO is small < 300 MB

See this tutorial: Windows Defender Offline
Option 1 tells you how to create the media (step 6 in option 1 is for USB)
Option 2 ells you how to use the media and scan your machine.

There is a full regiment of AV tools that I could suggest, but your machine doesn't have Internet or CD drive. I've found a few that can be put on a USB stick but I'm not sure about the others.

Anyway, run WDO and post results. It might not see your drive either. That still leaves why Quick Web and Command Prompt work off the disk as a mystery.


My System SpecsSystem Spec
.
18 Oct 2013   #42
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Ty, follow Slarty's most recent instructions before you try mine and follow up on what you have found out, I just want to go over some different angles if Slarty's help hasn't worked so far.


Quote   Quote: Originally Posted by Slartybart View Post
The really weird thing about this is Quick Web. It's on the disk!!!!!
I know. To borrow a phrase; this is almost like Einstein's entanglement theory "Spooky action at a distance", and it reasons that HP and others could have thought of something like this.

Quantum Mechanics in computers is already here:
Quote:
Quantum mechanics, which aims to describe the nano-scale world around us, has already led to the development of many technologies ubiquitous in modern life, including broadband optical fibre communication and smartphone displays.

Read more at: The power of one: Single photons illuminate quantum technology
I thought we needed a break, but I digress.......


This is what I found on HP's Quick Web and the IOS environment, it sounds like it is on the HDD, but I haven't found anything definitive yet:
Quote:
Instant On Software (IOS) is an optional, instant-on environment that is separate from your Windows operating system. IOS allows you to rapidly access certain programs without the need to start the Windows 7 operating system. The IOS environment provides less functionality than Windows 7; however you can use your computer within 10 seconds or less of pressing the power button..........
..........However, if you do not select any program, the computer will automatically launch the full Windows 7 operating system.
HP Notebook PCs - Overview of Instant On Software Environment
And:
Quote:
QuickWeb and Windows do not use the same hardware and software driver configuration settings.
Configuring Applications in Instant On Software (IOS) and QuickWeb Environment | HP® Support
Now, for what I'd like you to try:
  • Ty in the first HP quote (highlighted) have you tried just letting the 1071 sit for a bit and see if it automatically boots into the main OS?
  • In the second quote, have you tried going to the General Tab in quick web and restore the 1071 from there?
Click the Setup icon to open the Configuration Panel window, and click the desired configuration option. (Environment Settings (4 tabs)).

When in Environment Settings click on the General Tab, in there you are supposed to be able to:
Quote:
General -
Allow the computer to check for updated drivers and software once a month, restore the computer's system to factory setting, and specify a time delay for when the computer should start into the Windows OS if the IOS is inactive for some period of time.
Also:
  • Check those IOS time delays before it enters the OS, they might be set to "never".
  • Set the date and time, Input Language, Language and keyboard, Windows can be finicky about those and checks them to see if their right, before it will start up.


On the task bar, click the Setup icon to open the Configuration Panel window.


EDIT:
I don't see a setup icon on your quick web taskbar:
Can't open system recovery?-ty1.jpg
It might be under the HP icon to the right, try left or right clicking on it, if it isn't there try right clicking on the Start button you have circled, and, what is that little house icon beside the shutdown button to the left, the one with the letter "A" in it, what's it for?


My System SpecsSystem Spec
18 Oct 2013   #43
TyGuy96

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Slartybart View Post
Can you get to BIOS?
Yes, I just hit esc. on startup.

Quote   Quote: Originally Posted by Slartybart View Post
Can you still get to the Quick Web screen shown in your post #3?
Yep, also in the startup menu.

Quote   Quote: Originally Posted by Slartybart View Post
How did you get to command prompt?
When I boot windows from the HDD, it gives me 2 options:
Quote   Quote: Originally Posted by TyGuy96 View Post
1) Launch Startup Repair (Recommended)
2) Start Windows Normally

2 just restarts my computer, bringing me back to that screen, and 1 starts up recovery manager. In the recovery manager window, The "I need help immediately" section and "I'd like to take precautions" section are both disabled. The only option I can choose is "Run Computer Checkup" where I can open the command prompt. I don't have the windows installation disk.
When I created the WDO usb, I booted it, but it gave me the error:

Quote:
This app can't be started.

Error: Unable to detect a Windows system drive. This could be due to missing drivers, an encrypted drive, or a corrupt Windows installation.

Error Code: 0x8004cc01
My System SpecsSystem Spec
.

18 Oct 2013   #44
TyGuy96

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Anak View Post
Ty in the first HP quote (highlighted) have you tried just letting the 1071 sit for a bit and see if it automatically boots into the main OS?
Yes, it does the same thing as clicking the windows button.

Quote   Quote: Originally Posted by Anak View Post
In the second quote, have you tried going to the General Tab in quick web and restore the 1071 from there?
Just tried that, but it changed nothing.

I opened the settings by clicking on the hp button, so they're all there.
The little house icon is the "Home" button. You click it to close anything open in HP Quickweb, to go back to the Dashboard.
My System SpecsSystem Spec
18 Oct 2013   #45
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Damn...

Ty, about the only two things I can think of are in the Service Manual a 105 page pdf: HP Mini 2102, HP Mini 210, and Compaq Mini 210 Maintenance and Service Guide
  • The cable to the HDD is loose/broken or cracked at the HDD or the Motherboard (MB).
If you want to check; start with Chapter Four on page 31 to read up on precautions, then go to page 41, Hard Drive and the instructions below. you may not have to completely remove the drive, just enough to check the cable connections. There is a picture on page 42.

  • Special recovery utilities
On page 81 there are instructions on using a disaster recovery utility. On page 82 there are instructions for using an instant restore utility. the instant restore may be better, it has a feature "when the OS is not functioning".


I imagine the warranty ran out?
My System SpecsSystem Spec
18 Oct 2013   #46
TyGuy96

Windows 7 Home Premium 64bit
 
 

Ok, I unseated the hard drive, but as far as I know, everything looks in tact, no bent pieces or wires. Reseated it and turned it on to try the instant restore utility. When I pressed F6, there was no Roxio option.

When I tried using the disaster recovery utility, I couldn't find the file SP42226 that is mentioned in step 3.
My System SpecsSystem Spec
18 Oct 2013   #47
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Try using the directions in this link, second post down by Elembivos: SP42226 - Disaster Recovery utility download - HP Support Forum - 161770

Reading the thread I found a direct link: Roxio BackOnTrack 3 Disaster Recovery Boot Utility - HP Mini 110-1000 CTO PC | HP® Support

My dear wife just got home from work, so I'm going for supper, will check back in a few hours.
My System SpecsSystem Spec
18 Oct 2013   #48
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Take a walk thru this: Troubleshooting Windows 7 Failure to Boot

We've independently cover most of steps 1-6, so the focus is step 7 and forward

You'll need that Win7 install USB to get to Command Prompt.
My System SpecsSystem Spec
18 Oct 2013   #49
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

My two cents worth again what form of BIOS is his machine if it is EUFI TY will have to go look for the drive in the boot section I have just swapped in anew SSD (clone) but my BIOS did not "see" it -kept giving me no boot mngr.
So it needs to be selected from the list which is further down the BIOS listing than the drive first boot preference.
My System SpecsSystem Spec
18 Oct 2013   #50
TyGuy96

Windows 7 Home Premium 64bit
 
 

Anak, I think the link you provided is for HP Mini 110-1000 CTO PC. I think I need one specifically for my mini. I tried looking for it, but couldn't find the right one.

Slarty, when I typed in "bcdedit /export C:\BCD_Backup" into cmd, it said "The store export operation has failed. The system cannot find the path specified."

I moved on to step 8, but when I clicked system restore, it said I need to specify which Windows installation to restore.

Should I move on to step 9?

ICit2lol, how can I check what form of BIOS I have?
My System SpecsSystem Spec
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