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Windows 7: Can't open system recovery?

19 Oct 2013   #61
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Ok a few more things need to be tried.


Rest CMOS
  • Option 1:
    • Remove all power sources (AC and Battery) from the machine
    • Press and HOLD the power button for 2 full minutes
    • Attach AC power only
    • Enter BIOS when you boot
      • Reset to defaults
      • exit Saving changes
    • Post what happens
  • Option 2:
    • Remove all power sources (AC and Battery) from the machine
    • See Service manual for removing CMOS (RTC) battery: http://h10032.www1.hp.com/ctg/Manual/c01988326.pdf
      • Always follow safety guidelines in section 4
    • After 2 hours replace same battery in machine
    • Attach AC power only
    • Enter BIOS when you boot
      • Reset to defaults
      • exit Saving changes
    • Post what happens
If those didn't help then it's back to BIOS: EFI disk diags
see Step 5: Windows Vista or XP Stops Responding During Startup HP Mini 210-1071CA PC | HP® Support

Post what the advanced disk tests tell you. I don't expect them to be much different from the std diags, but it might tell you something more.

I think the next step is to surrender and buy a new drive. Contact HP and tell them you didn't create the Recovery media for the 1071 before the drive crashed - they're usually lenient in this case, but they might charge you for the Flash drive - make sure they understand that you don't have an optical drive.

You might consider getting an enclosure (~$15) for your old drive to see if you can recover any data.

I'm off 'till tomorrow.

Bill


My System SpecsSystem Spec
.
20 Oct 2013   #62
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

I want to thank Slartybart (Bill) for stepping up to the plate yesterday.

I haven't been feeling well the last few days and yesterday seemed the worst, (I'm hoping), but only time will tell.

I'd like to reiterate Bill's sentiments here:
Quote   Quote: Originally Posted by Slartybart View Post
You're doing great Ty, with a very difficult troubleshoot (everything has to be addressed from a standpoint of HD access limited to Command Prompt - where nothing seems to see the disk - and HP QuickWeb and no OD installed)

Bill
You are doing great Ty, keep up the good work!


Steve
My System SpecsSystem Spec
20 Oct 2013   #63
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by TyGuy96 View Post
Also, I accidentally formatted and put Roxio on my HP_Recovery drive instead of my usb any idea on how I can get those files back?
Is this your 1010 mini or your main workstation recovery drive?

I woke up from a nap and this popped into my mind, not sure if it will work or not: Recuva - Undelete, Unerase, File and Disk Recovery - Free Download It will depend on how much activity you have had since it happened.
My System SpecsSystem Spec
.

20 Oct 2013   #64
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

It might be easier to get an external 2.5 disk USB enclosure
https://www.google.com/search?q=2.5+...ord:p,cat:4457
Amazon.com: enclosure usb: Electronics

Two reasons:
1) it will make diagnosis of the drive far easier when it is hooked up to a working machine
2) you might be able to copy your data off the drive onto the working machine.

Just make sure your working machine has running AV program and it the virus definitions are up-to-date before you attach this drive to another machine.

Post an update on the previous suggestions (CMOS, reset BIOS, EFI diags)

Also post a new PartWiz snapshot of the 1071.

There are a few other utilities that might need to be run to fix the boot, BCD, and probably the registry hives but previous attempts to use similar utilities failed with no disk drive.

Bill
My System SpecsSystem Spec
20 Oct 2013   #65
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Try this before removing drive
Boot 1071 with PartWiz
Make 199 MB partition INactive
Make 136.72 partition ACTIVE (2nd from top: http://i.imgur.com/jdGVhsV.jpg)

Boot with Win7 USB - startup repair 3 times (follow tutorial previously posted)
My System SpecsSystem Spec
20 Oct 2013   #66
TyGuy96

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Slartybart View Post
Option 2:
  • Remove all power sources (AC and Battery) from the machine
  • See Service manual for removing CMOS (RTC) battery: http://h10032.www1.hp.com/ctg/Manual/c01988326.pdf
    • Always follow safety guidelines in section 4
  • After 2 hours replace same battery in machine
  • Attach AC power only
  • Enter BIOS when you boot
    • Reset to defaults
    • exit Saving changes
  • Post what happens
So I followed each step, and booted the mini. The first thing that came up was:
Quote:
NTLDR is missing
Press Ctrl+Alt+Del to restart
So I pressed Ctrl+Alt+Del, and it restarted saying the same thing.

I went on to performing the hard disk test and these were my results:
Quote:
Quick test: Replace Hard Disk 1
Full test: Replace Hard Disk 1
SMART check: Hard Disk SMART Passed
"Hard Disk Test" Failed
Quote   Quote: Originally Posted by Anak View Post
Is this your 1010 mini or your main workstation recovery drive?
My main workstation recovery drive.
Recuva didn't seem to be able to recover the files.

Here is a new picture of the 1071 in PW.


Moving on to your most recent post...

Edit: it appears as though the System Reserved drive is only 198Mb, but I was sure I put in 199Mb. Will this affect anything?
My System SpecsSystem Spec
20 Oct 2013   #67
TyGuy96

Windows 7 Home Premium 64bit
 
 

Ok, I made the main partition inactive, and the second one active; Ran Startup Repair 3 times, but still nothing found. Same root cause as before.
My System SpecsSystem Spec
20 Oct 2013   #68
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Given that you loaded defaults in BIOS and the disk tests fail in BIOS, I'd say the drive is shot.

The data might be recoverable, but not this way.

The NTLDR error is because the System Reserve partition was delete, created, and the MBR was rebuilt... but the remainder of the restoration could not be accomplished due to the disk error.

Changing the active partition to the 'boot' partition resulted in the disk error.

I think the best thing at this point is to get the 2.5 enclosure and try to grab your data off the drive.

Again, make sure that you have a runtime AV pgm on the machine you are going to use to hold the backup from the 1071 drive. I would run a full AV regiment on that machine (main PC or 1010 whichever) as soon as the 1071 drive is attached.
Malwarebytes: How to easily clean an infected computer (Malware Removal Guide)

Once the drive is on a working machine and deemed virus free and the data is safe, we can investigate further.

But there's little hope that the 1071 drive will be reliable.

Quote   Quote: Originally Posted by TyGuy96 View Post
So I followed each step, and booted the mini. The first thing that came up was:
Quote:
NTLDR is missing
Press Ctrl+Alt+Del to restart
So I pressed Ctrl+Alt+Del, and it restarted saying the same thing.

I went on to performing the hard disk test and these were my results:
Quote:
Quick test: Replace Hard Disk 1
Full test: Replace Hard Disk 1
SMART check: Hard Disk SMART Passed
"Hard Disk Test" Failed
My System SpecsSystem Spec
20 Oct 2013   #69
TyGuy96

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Slartybart View Post
It might be easier to get an external 2.5 disk USB enclosure
https://www.google.com/search?q=2.5+...ord:p,cat:4457
Amazon.com: enclosure usb: Electronics
Sorry, but what exactly does this do? I have a 1TB external hard drive if I can use it. If not, I don't have a problem buying one of these.

Last May, I had a RAT virus on my desktop, so once I removed it, I got all up-to-date on my AV and Firewalls.
My System SpecsSystem Spec
20 Oct 2013   #70
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

This puts the 1071 drive into an external enclosure so that you can attach it to another machine and attempt to get your data.

Having the 1TB external drive is good news, but first you have to be able to access the data on the 1071 drive.

Using PartWiz, you could try to copy the 'c:" partition off the 1071 onto the 1TB external.
Copy Partition help of magic partition manager - Partition Wizard.
You could also copy d: (Recovery) and e: (HP_TOOLS)

If your data is safe (1TB external drive has a new partition with a mirror of the 1071 "c:" partition.

warning   Warning
BE VERY CAREFUL NOT TO WIPE YOUR 1TB DRIVE!!!

Shut down the 1071
Disconnect the 1TB external.

BE VERY CAREFUL NOT TO WIPE YOUR 1TB DRIVE!!!


Restart with PartWiz USB
Using PartWiz, Wipe the 1071 drive: How to Wipe Disk with partition manager? Partition Wizard Wipe Disk Help


warning   Warning
BE SURE YOU HAVE THE CORRECT DRIVE SELECTED

Quote   Quote: Originally Posted by TyGuy96 View Post
Quote   Quote: Originally Posted by Slartybart View Post
It might be easier to get an external 2.5 disk USB enclosure
Sorry, but what exactly does this do? I have a 1TB external hard drive if I can use it. If not, I don't have a problem buying one of these.
Quote   Quote: Originally Posted by TyGuy96 View Post


Last May, I had a RAT virus on my desktop, so once I removed it, I got all up-to-date on my AV and Firewalls.


My System SpecsSystem Spec
Reply

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