Trying to Restore After HDD Failure

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  1. Slapshot
    Posts : 43
    Windows 7 Home Premium 64 bit
       New #1

    Trying to Restore After HDD Failure


    My 3 year old HDD (WD green 1TB) crashed the other day and I replaced it, used a System Recovery disk to boot and restored the system from a system image stored on an external WD Passport. I do not have Windows 7 disks, just the product key on the case. Everything seemed ok at first, but now I have three issues:

    1. Every morning I get the window that I am not running an authorized Microsoft version of W7. I entered the product key as requested and I also used the phone activation system (with the 9 groups of numbers) and got a successful activation indication. A look in Computer/properties indicates Windows is activated.

    2. Windows Update will not work, probably related to the above. Now all I get is a blank page and a spinner. I have had messages that Windows Update cannot run as the "service" is not running. A check in Admin. Tools/services indicates that both Updater Service and Windows Update are running on automatic. I also tried to run the System Update Readiness Tool (KB947821), but get an 0xc8000247 error message, and when trying to run Update Troubleshooter, I get an 0x8e5e0247 error.

    3. IE9 (never have been able to update to 10 successfully) quits working then resumes when in use. I get a pop up window indicating this.

    Any help would be appreciated.
    Last edited by Slapshot; 16 Nov 2013 at 10:24. Reason: addendum: I forgot to mention that I used a System Recovery disk to boot after installing the new HD
      My Computer
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  3. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #2

    We should probably check the MGADIAG report to see if there is an underlying condition causing the issue.

    1. Download and save this tool to your desktop:
    http://go.microsoft.com/fwlink/?linkid=52012

    2. Run the tool, and then click Copy - ignore any errors if they appear

    3. Use CTRL+V to paste the unedited results of the tool here in your next reply
      My Computer
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  4. Slapshot
    Posts : 43
    Windows 7 Home Premium 64 bit
    Thread Starter
       New #3

    Here is MGADIAG results:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-X73XK-4D8YY-9B82F
    Windows Product Key Hash: a4fHGbin+6Y4pGeB97DzikuK0/4=
    Windows Product ID: 00359-OEM-9807542-54090
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {7EAC61ED-2426-4704-8A91-08036A8E45B9}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130708-1532
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    Microsoft Office Small Business 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7EAC61ED-2426-4704-8A91-08036A8E45B9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9B82F</PKey><PID>00359-OEM-9807542-54090</PID><PIDType>8</PIDType><SID>S-1-5-21-1986910065-1566111469-2135244464</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>DX4831</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-B1</Version><SMBIOSVersion major="2" minor="6"/><Date>20100323000000.000000+000</Date></BIOS><HWID>F9693007018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>54E9E38C0DF0340</Val><Hash>9MREcMzk6dB9C+j+wFjL1PcdQ5M=</Hash><Pid>81602-416-0107411-68288</Pid><PidType>10</PidType></Product><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>828737365AB3F12</Val><Hash>KttxEXhWfzM3jcxfmML2SO+CUSQ=</Hash><Pid>81606-905-6831334-64162</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-075-454090-02-1033-7601.0000-3182013
    Installation ID: 003200583463656253693145956945393966551061644314668491
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 9B82F
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 11/16/2013 5:09:25 PM
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 11:14:2013 01:45
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys

    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAQABAAAAAQABAAEAonayIyB1Qshg3wBr+HOkwKhIXF0=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC ACRSYS APIC0935
    FACP ACRSYS FACP0935
    HPET ACRSYS OEMHPET
    MCFG ACRSYS OEMMCFG
    SLIC ACRSYS ACRPRDCT
    OEMB ACRSYS OEMB0935
    GSCI ACRSYS GMCHSCI
    AWMI ACRSYS OEMB0935
    SSDT DpgPmm CpuPm
      My Computer
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  6. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #4

    There are quite a few errors there. Lets start with this : install this update, reboot, then create a new MGADIAG report and post it in your next reply.

    Description of the update for Windows Activation Technologies
      My Computer
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  7. Slapshot
    Posts : 43
    Windows 7 Home Premium 64 bit
    Thread Starter
       New #5

    That update will not run. I get a 0xc8000247 error.
      My Computer
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  8. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #6

    OK. Perhaps some .dll files are corrupted. Please do the following:

    1. Click Start
    2. In the search box, type cmd
    3. In the list that appears, right-click on cmd.exe and choose Run as administrator
    4. In the command window that opens, type sfc /scannow and hit enter.

    If the output reports that some files could not be repaired, then re-run it up to 3 times. Report back once thats done.

    More detail: SFC /SCANNOW Command - System File Checker
      My Computer
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  10. Slapshot
    Posts : 43
    Windows 7 Home Premium 64 bit
    Thread Starter
       New #7

    Ran it 3 times, still showing corrupt files.
      My Computer
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  11. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #8

    OK. The 0xc8000247 error code is usually fixed by this fixit tool:

    How do I reset Windows Update components?

    Try run that, then see if you can run Windows Update I posted earlier.
      My Computer
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  12. Slapshot
    Posts : 43
    Windows 7 Home Premium 64 bit
    Thread Starter
       New #9

    When I run the Mr.Fixit trouble shooter, I get a message "Trouble shooter has experienced an unexplained error and cannot continue"

    I went ahead and ran the Mr. Fixit Reset Update Components and it fixes:
    Some security settings are missing or have been changed
    Service registration is missing or corrupt

    Not fixed:
    Problems installing recent updates

    Detected:
    Check for missing or corrupt files

    The previously posted update still gets the 0cx8000247 error.
      My Computer
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  13. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #10

    Ouch! OK, I'm at the limit of my knowledge here, but I know someone that can troubleshoot this better than I : I'll ask NoelDP to have a look at this.

    Meanwhile, see if you can follow this tutorial which culminates in the generation of a CBS folder, which you can zip and attach here in your next reply. Noel will use the information therein to see if he can diagnose the issue, and generate a fix for you.

    Windows Update Posting Instructions

    Edit: I've asked Noel to have a gander at this.
      My Computer
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