recdisc.exe fails ! Win 7 pro 64 bit.

Justin Denial · 29 Dec 2013

I can find it in the command line, and "execute" it, but it "stops working" . Click on check on -line for a solution and close program - returns Nothing. Multiple times - same results.

Could this be related to some of the 59 failed recommended Win 7 updates that showed up the first time I fired this thing up?

Also tried via Dell's backup and restore icon - Need to mount s USB harddrive - doesn't recognize a 26 gig USB thumb drive - No options to burn a CD / DVD.

I did originally make a 3-dvd Image set (at least I now hope that's what I got).

Seems rescue disk kinda handy and I would like to have it before I start installing anything else on this new laptop ( Just AVG and Firefox for now). Help would be greatly appreciated. Thanks

Problem Event Name: APPCRASH
Application Name: recdisc.exe
Application Version: 6.1.7601.17514
Application Timestamp: 4ce7990e
Fault Module Name: ole32.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7c92c
Exception Code: c0000005
Exception Offset: 00000000000284fb
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: e574
Additional Information 2: e57488545f86d383cf00c40c411daee5
Additional Information 3: 87c1
Additional Information 4: 87c124eda4e0a1ca96bf3af6f20d97cf

matts6887 · 30 Dec 2013

Have you tried to uninstall the app/program and reinstall it? if not i would try that first and see if that works and we can go from there. Sometimes glitches happen in the install process that ends up complicating things.

Justin Denial · 30 Dec 2013

New Laptop direct from DELL - Part of a Black Friday + special. Came with Win 7 Pro installed. Other than Firefox and AVG, I haven't installed anything - wanted to wait until I knew I had some basic "control" of the thing before I got too deep into backing things out. So basically, It's as delivered.

Set up 1 user with Administrator rights. I also wanted to re-partition the HDD so that I can put all data and 'stuff' in a separate area to make data backup easier. This should be done before loading anything else.

But right now, can't even do the basic create a system rescue disk. Note - the Dell 'Utility' wants an external HDD on a USB port - not just a 16G thumb drive - but a > 100MB and < 1 TB HDD. (?) Win 7 version just dies, as in original post.

I expected a little better / easier go round.

By the Way - When I first fired it up, there were 60+ "important" updates to download and apply. Most of them failed. about 24 hours of runtime just doing that initial 'update'. Tried picking them off by release date, and that still didn't do much good. How do I know which of those failed updates are really critical??

matts6887 · 30 Dec 2013

Its quite possible that since all those windows updates failed on download and install; that the windows update folder may not have installed properly. I would try doing a search for the windows update folder and deleting the folder contents. (this needs to be done with administrator rights i do believe). Then try re downloading the updates.

Justin Denial · 30 Dec 2013

Matt - searching for "update" folder - no luck !??? They show up in the 'other' window of installed / non installed updates. Current count of 'failed" 220. Do you have the exact path for this folder I'm supposed to clean out? Jeez - this is a pain - Win 7 for Dummies sounds like an option for starters. Thanks, and Happy New Year.