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Windows 7: Recovery from partition stuck at office

31 Dec 2013   #1
Kiowaman

Windows 7 / 64 bit
 
 
Recovery from partition stuck at office

Virus required full recovery. Process stuck one third into office ( free trial). Have rebooted same result. Thank you for any help. Acer AX1430G.


My System SpecsSystem Spec
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03 Jan 2014   #2
Mark Phelps

Win7 Pro 32-bit, Win8 Pro 32-bit
 
 

Quote:
Process stuck one third into office
Need more details .. as in, what "process" did you follow to attempt to do a "full recovery"?

And, how do you know for sure it was a "virus"?
My System SpecsSystem Spec
03 Jan 2014   #3
Kiowaman

Windows 7 / 64 bit
 
 

Thank you for responding. I allowed a virus in by mistake. It was more than I could deal with. It shut off every attempt to download stronger software to remove even in safe mode. I was performing a full recovery from my partition as prompted. All was moving along well until it started loading office trial version stoping at 10/29. I turned it off and on chose to start windows it loaded and returned to office 10/29. I have an Acer AX1430G win 7 home pre built 2011. Thank you
My System SpecsSystem Spec
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06 Jan 2014   #4
Mark Phelps

Win7 Pro 32-bit, Win8 Pro 32-bit
 
 

Sorry I didn't get back sooner ...

I'm having real problems understanding how you were performing a full recovery -- as there are several different ways to do this.

Were you using an Acer utility to do a Restore back to original condition? If so, unless someone else here has done this and responds, your best recourse would be to contact Acer tech support and see what they suggest -- since it's their recovery software that is hanging up.
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 Recovery from partition stuck at office




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