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Windows 7: Macrium reflect & CRC Error


16 Feb 2014   #1

windows 7 ultimate x64
 
 
Macrium reflect & CRC Error

Hi all.
I tried to do a backup with Macrium reflect from within windows 7 and I get an error and it will not finish. So I tried to do this by booting with the Macrium recue CD, same thing. It only says CRC error. After that I used windows backup and got some better info:
Backup encountered a problem while backing up file C:\Users\user\AppData\Local\Microsoft\Windows Live\Contacts\svexxxxxxxxxx.com\15.5\Failed\1CEE2F472DA531F\LogFiles\edb.log. ErrorData error (cyclic redundancy check). (0x80070017))

I looked for that folder and found 15.5, but there was no file in it.
I am stuck. What can I do to get a backup that I can use?
Thanks
Sven

My System SpecsSystem Spec
.

16 Feb 2014   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Welcome
The most common cause of a failure to back up is a failing hard drive. I would back up my stuff, NOW. I would then run a chkdsk, to fix errors and then hope that it works. Even if it does your drive may be failing, take appropriate action.
In step 4, chose correct errors
Disk Check
Then edit your first post, remove the email addy. If curious, we do not want the spambots reading it.
My System SpecsSystem Spec
16 Feb 2014   #3

windows 7 ultimate x64
 
 

richc46,
Just ran the test, no problems found.
anything else I can do?

Sven
My System SpecsSystem Spec
.


16 Feb 2014   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Run the test on both the destination and origin Hard Drive
With all respect if you chose the correct option the test should take an hour plus.
My System SpecsSystem Spec
16 Feb 2014   #5
mjf

Windows 7x64 Home Premium SP1
 
 

Have you checked the status of the drive you are using to store your image (assuming it is an external).

Also you could run a system file check. From an elevated command prompt:
sfc /scannow
My System SpecsSystem Spec
16 Feb 2014   #6

windows 7 ultimate x64
 
 

I followed the link you gave me and it gave me this :


Attached Thumbnails
Macrium reflect & CRC Error-2.jpg  
My System SpecsSystem Spec
16 Feb 2014   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Read my first post again. Did you check the second box is step 4. Your post looks like box 1 was checked.
My System SpecsSystem Spec
16 Feb 2014   #8
mjf

Windows 7x64 Home Premium SP1
 
 

I would have thought you unchecked both boxes because it's your OS drive and you need to schedule the check (see end of the tutorial). You should have got some message telling you the drive is in use.
My System SpecsSystem Spec
16 Feb 2014   #9

windows 7 ultimate x64
 
 

Yes you are correct.
this time I checked both boxes and it is still running the checkup.
at stage 4 it tells me that windows replaced clusters and it gives me the exact file that I mentioned in my first post.
I am at 93% of stage 5 and after it is done I will try again to use Macrium and back up my drive.
since I have a few bad clusters, does that tell me that the drive is going bad? I have SMART enabled and I think all drive have bad clusters. I guess I will have to keep an eye on it. if that happens again, I guess it would be time to replace the drive.
Thanks for your help
I will post back with the results of my back up

Sven
My System SpecsSystem Spec
16 Feb 2014   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Brand new HD have bad clusters now and then. If it continues on a regular basis back up your stuff as quick as you can and shop for a new HD. Sorry. The average life is about 5 or 6 years.
BTW the only reason that I knew this answer is because it happened to me. Fortunately it was a one shot deal. I bought my computer 12/08. I back up regularly, because I know that I am on borrowed time.
My System SpecsSystem Spec
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 Macrium reflect & CRC Error




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