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Windows 7: Win 7 computer won't stop reformatting/ restoring.

20 Feb 2014   #1

Windows Vista
Win 7 computer won't stop reformatting/ restoring.

I'm trying to reformat my mother's Win 7 computer. I have never done this without the old disk method. I believe what she started with was restoring it to factory settings, and it seemed to work well. When it finally finished though, it said that there was an error and started all over again. Now that is all it does. It goes through the process of reformatting, and when it is done it reports an error and starts over again. I have no idea what to do and can't find any information on this happening. The reason that we decided to reformat in the beginning was that she was experiencing severe lag when using the internet (without any internet service or connection problems) and could not get rid of a Chrome issue where it would continue to generate ads whenever she did anything (not sure if it was a virus, malware, ad-ware, etc.). Any information on what should be done or possible fixes would be greatly appreciated. Thank you in advance for your time.

My System SpecsSystem Spec

20 Feb 2014   #2
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8

Too bad you did not come earlier because I think your 2 problems could have been easily fixed. Nevertheless, now I suggest you do the following:

1. Boot from your installation disk and run Command prompt from there

Command Prompt at Startup

2. Run these commands:

Note   Note
Important: That will erase all partitions on this disk. If there are other partitions on the same disk, we have to do something different.

List disk
Select disk n (where n is the number that was given for your disk in List disk)
Create partition primary
Format fs=ntfs quick

3. Try to reinstall now.
My System SpecsSystem Spec
20 Feb 2014   #3

Windows Vista

Thank you for the help.

I'm really confused by this, because we didn't get an installation disk. I know we used to get them. Now we just get computers. I'm not sure how to make one. I'm sorry I'm so confused with this.
My System SpecsSystem Spec

20 Feb 2014   #4
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8

You can download an .iso and burn it to DVD from here:

Official Windows 7 SP1 ISO from Digital River My Digital Life

Make sure you get the one that corresponds to the product key version on your COA sticker (on the bottom of a laptop or in the battery compartment).

I can also recommend this tutorial as guidance for reinstallation:

Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
21 Feb 2014   #5

Windows Vista

Thank you so much! I really appreciate the help.
My System SpecsSystem Spec
03 Apr 2014   #6

Windows Vista

I cannot find a site that has a working link to download 64bit Win 7 for home. The link provided goes to a 404 page, and so does every other page I've found that has the file. I even tried on another page, asking for links, and I was only given dead links. Does anyone know where I can get a working link to make this disk? At this rate, I'm never going to get this computer working. I have to share mine until I do...
My System SpecsSystem Spec
03 Apr 2014   #7

Windows 7 Professional x64 Linux Mint 16

My System SpecsSystem Spec

 Win 7 computer won't stop reformatting/ restoring.

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