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Windows 7: Macrium image failure


02 Mar 2014   #1
mjf

Windows 7x64 Home Premium SP1
 
 
Macrium image failure

This is the first time I've had Macrium fail on me
I updated a 2nd PC to the latest build 5.2.6474 and got this error
Name:  Macrium fail.JPG
Views: 48
Size:  67.0 KB
Macrium was working on an earlier 5.2 build. Windows inbuilt is working.

Any suggestions?



My System SpecsSystem Spec
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03 Mar 2014   #2

Windows 7, 64 bit Home SP1, Win 8.1.1 Pro 64 bit
 
 

I had that one time. Ran the backup again and no problems.
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03 Mar 2014   #3

Win 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by fireberd View Post
I had that one time. Ran the backup again and no problems.
Same here. In the 28 months (26 months of that using the Pro version) I've been using Reflect, I've had it happen to me only once; God only knows why it did. I immediately reran it and the image verified.
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03 Mar 2014   #4

Win7 Pro 32-bit, Win8 Pro 32-bit
 
 

Quote:
I updated a 2nd PC to the latest build 5.2.6474 and got this error
I can confirm that is not a problem related specifically to that build -- as I am using the same build to backups, without problems.

I have encountered the same problem in that past on another PC, so I ran CHKDSK on the target drive and MR worked properly after that.
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03 Mar 2014   #5

Win 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by Mark Phelps View Post
Quote:
I updated a 2nd PC to the latest build 5.2.6474 and got this error
I can confirm that is not a problem related specifically to that build -- as I am using the same build to backups, without problems.

I have encountered the same problem in that past on another PC, so I ran CHKDSK on the target drive and MR worked properly after that.
I also ran into that when I somehow damaged a HDD and tried to use MR to clone the disk. The clone failed. Fortunately, I had a backup so I reformatted the problem drive and cloned the backup back to the problem drive. While a bit of a panic at the time, it's good to know that MR won't allow cloning or imaging problems.
My System SpecsSystem Spec
03 Mar 2014   #6

Windows 7 Pro x64 (1), Win7 Pro X64 / WinXP Pro x86 on (2)
 
 

If it's not just a fluke intermittent that goes away when you re-run Macrium a second time, good chance this is an indication of a failing disk with bad sector(s), or a corrupt file system.

I had a similar problem a few months back and contacted Macrium for a recommendation. I use the paid Macrium Reflect Standard, so there is WONDERFUL support from the vendor (theoretically there is no support for the FREE version of the product... you get what you pay for).

Anyway, their suggestion for my problem (error 23) was the following, which might work for you:

You have at least one bad sector that is in use by the file system. This may indicate a serious problem with your disk.

1. Click 'Start' then 'Run'
2. Type 'cmd' and press enter. This will open a command widow.
3. Type 'chkdsk c: /r /f' and press enter. Enter 'Y' if prompted to run at next reboot. This will perform a surface scan of your drive and flag any bad sectors in use by the file system. It may take some time to complete.

Also, their description of the various errors which can occur is on this page.
My System SpecsSystem Spec
03 Mar 2014   #7

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

I can't recall having that message from macrium. I had a couple of macrium restores that wouldn't boot, though.
My System SpecsSystem Spec
03 Mar 2014   #8
mjf

Windows 7x64 Home Premium SP1
 
 

On my main PC I haven't had a problem with this Macrium build. The PC in question is a 2nd PC used by my son that I decide to image from time to time. I reran the image/verify on 2 other external HDDs and it worked first time. The ext HDD with the problem was a 6 year old Seagate mains powered with low power on hours. The 2nd attempt at an image worked but the verify failed. The next day the verify worked.

So I'm running the Seatools Long test on the Seagate external.

UPDATE:
Seatools long test and Windows chkdsk said the HDD was fine. After running these tests the drive hit 56C . Terrific ventilation! A heap of cr**.
It must be a glitch (technical term for I don't have a clue).

My confidence in Macrium has dropped a little. Still I've always told my self to use more than one imaging program and definitely use more than one ext HDD to store images.
My System SpecsSystem Spec
03 Mar 2014   #9

Win 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by mjf View Post
...My confidence in Macrium has dropped a little. Still I've always told my self to use more than one imaging program and definitely use more than one ext HDD to store images.
Absolutely one should use more than one external HDD to store images. I save my OS images to a folder on a HDD in my computer since it's more convenient if I want to restore to an earlier image. However, that folder, along with the rest of the data on my computer, gets backed up to two local external HDDs every day. I also have two more external HDDs that I keep in a safe deposit box at my credit union. I swap those HDDs out with the ones at home at least once a month.

I have full confidence in MR but I do verify my images at the end of a scan. The only problem I ever had with an image was a "glitch" (unknown cause) which was caught during verification and corrected itself when I reran the image.
My System SpecsSystem Spec
03 Mar 2014   #10

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

None of these things will ever be perfect. There will always some system among hundreds of thousands/millions they don't quite know what to do with. The developers will always try and adapt the program to cope with that in the future - but they can only do that if they get enough info and are able to reproduce the symptoms. They can't always do that of course.

Same story with partition managers. Unfortunately, they can cause some damage. I have had some issues with Partition Wizard. That doesn't stop me suggesting it, though.
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