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Windows 7: Carbonite, VSS problems, Failed SSL request, Black screen

26 Mar 2014   #1

Windows XP Pro SP3, Windows 7 Pro 32-bit, Windows 7 Ultimate 64bit, Windows XP Home SP3
Carbonite, VSS problems, Failed SSL request, Black screen

Guys I would appreciate any experience you have to share re: this.
Business system [law] working fine until a few days ago when user experienced a sudden Black Screen, could not get display restored, powered off, powered on, system returned but very very sluggish.

No malware found, no rootkit, nothing unusual in that regard. Lots of Windows errors repeating the same: VSS problems, and SSL problems on the incoming side. Carbonite has been installed and working for the entire life of this system, though [you know the old saw] Restore has never been attempted... so not 100% sure carbonite 'works'. Cut to the chase: there is nothing unusual going on the background that is eating resources but the disk is very very slow as though it were heavily occupied, running at half speed, or ??
Will be running hardware diags today. No SMART alert has been thrown.

The part that is most bothersome about this is the sudden nature of the issue. No Windows updates were done in proximity to the crash. No new software loaded unless it was via Carbonite hidden from the user's knowledge.

Should I post the minidump here or elsewhere?

I'm torn between:
- root cause [norm for me] or cut the time spent by;
- restore using the builtin HP restore partition, or
- rebuild clean "from scratch"

thanks for your expertise shared

My System SpecsSystem Spec


 Carbonite, VSS problems, Failed SSL request, Black screen

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