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Windows 7: why do my Restore Points keep disappearing?

09 May 2014   #11
sassofalco

Windows 7 Home Premium x64 - SP1
 
 
System Image Failed

....well, that was 4 hours of nothing as you can see.
why do my Restore Points keep disappearing?-system-image-failed.jpg

So where to now? ... but I'm ready to give a fix a go.

Frustrating ...




My System SpecsSystem Spec
.
09 May 2014   #12
sassofalco

Windows 7 Home Premium x64 - SP1
 
 
This all looks so wrong

Quote   Quote: Originally Posted by Brink View Post
Hey Tony,

Do you have any other utility type programs installed that include a restore point management feature?

Do you dual boot with another OS? If so, then that could be why.

If you turn off system protection, it would also delete all restore points.

The reason why the latest restore point is grayed out in CCleaner is that by default only up to all but the latest restore point can be deleted.

To be safe, I would also recommend to keep an updated system image. It's more reliable than restore points.

Backup Complete Computer - Create an Image Backup
...this is how things look after the NTI Backup...and somehow, it all looks so wrong!

Somehow, my Tony-PC Folder has ended up on the Toshiba External Hard Drive. If I work as the Administrator, can I place it back where it should be? And on that point, I've forgotten where .....advice please to correct.. Note: I have resisted all temptation to eject the Toshiba HD at this stage. What a mess!!

why do my Restore Points keep disappearing?-all-looks-so-wrong.jpg

why do my Restore Points keep disappearing?-tony-pc-folder-wrong-place-tree.jpg


My System SpecsSystem Spec
09 May 2014   #13
Brink

64-bit Windows 10 Pro
 
 

Tony,

Your user folder did not get moved. That's just part of the system image backup. From the blue note box at the top of the tutorial. If you like, you can safely delete the E:\WindowsImageBackup folder to delete the failed system image to recover the hard drive space.

drive letter:\WindowsImageBackup\computer name\Backup YYYY-MM-DD HHMMSS


If you like NTI Backup, then you could use that instead. Macrium Reflect Free is another good program.
My System SpecsSystem Spec
.

16 May 2014   #14
sassofalco

Windows 7 Home Premium x64 - SP1
 
 
2 x Backups failed - Recommended CHKDSK/R run

Quote   Quote: Originally Posted by Brink View Post
Hey Tony,

Do you have any other utility type programs installed that include a restore point management feature? No... but CCleaner does monitor and show current restore points available

Do you dual boot with another OS? If so, then that could be why. No

If you turn off system protection, it would also delete all restore points. Always On

The reason why the latest restore point is grayed out in CCleaner is that by default only up to all but the latest restore point can be deleted. Understood

To be safe, I would also recommend to keep an updated system image. It's more reliable than restore points. Noted

Backup Complete Computer - Create an Image Backup
Thanks for the help Shawn,

OK ... the following two different backup attempts describe the problems clearly.

why do my Restore Points keep disappearing?-macrium-reflect-backup-aborted-error-code-1117.jpg why do my Restore Points keep disappearing?-windows-backup-fail-16-may-2014.jpg

So, in elevated command I ran CHKDSK/R, and then sat back and watched the grass grow. I'm guessing that CHKDSK/R must have scanned the system completely about five [x 5] times over in all, and eventually cleaned out some sectors of 'BAD' files*, before it finally finished after about 8 hours, and rebooted my Laptop.

All restarted better than it has in days, and there is none of the previously noted instability happening now. However, I will continue to monitor the situation for the time being.

I'm presuming that I should be able to access a log of the CHKDSK/R event, but have been unable to locate it. Advice please.

Cheers, Tony

* not the word used to describe the 'bundles', but I've forgotten the correct name


My System SpecsSystem Spec
16 May 2014   #15
Brink

64-bit Windows 10 Pro
 
 

That's great news so far Tony.

See if this may be able to help with the chkdsk log.

Check Disk (chkdsk) - Read Event Viewer Log
My System SpecsSystem Spec
16 May 2014   #16
sassofalco

Windows 7 Home Premium x64 - SP1
 
 

I am logged in as the Administrator, however, at Windows Log > Application, in the Context Menu - 'Find' is greyed out...
My System SpecsSystem Spec
17 May 2014   #17
Brink

64-bit Windows 10 Pro
 
 

Odd. Close and reopen Event Viewer, and see if Find is still grayed out.
My System SpecsSystem Spec
17 May 2014   #18
andrew129260

Windows 10 Pro
 
 

Everything I read about your issues sound like malware to me. There are some malware that attempts to hide itself by using restore points. The sneakiest ones remove themselves when you are scanning and throw themselves into a restore point, scheduling it to run as boot. So then when the system restarts the threat is restored. It then deletes the rest of the restore points, so that you cannot do one when it decides to trash your system and undo what it did.

**Let's disable system protection on all drives right now, as this will remove all restore points. Even the latest one that typically cannot be removed. Keep it disabled while we look at your machine. This way the malware (if it exists) has no where to go.** <------Please confirm and tell me you have done this step.

I know you have stated that you have ran all kinds of malware scans, but lets give this one a go...

1.) Download herdprotect: (choose the portable version)

Download herdProtect - Free Anti-Malware Platform

2.) Run the scan.

3.) When the scan finishes, save the results per the screenshot below. Then upload the log here.

DO NOT REMOVE ANYTHING YET. I will advise if anything needs removed when I receive the log.

Attached Images
My System SpecsSystem Spec
17 May 2014   #19
sassofalco

Windows 7 Home Premium x64 - SP1
 
 

I'll give that a go, since I've just checked Restore Points via CCleaner, only to discover that all, including some manual 'Safety First' I've created almost on a daily basis over the past few days .... have gone! Not even a grey restore point in sight.

why do my Restore Points keep disappearing?-system-protection-off.jpg


My System SpecsSystem Spec
17 May 2014   #20
sassofalco

Windows 7 Home Premium x64 - SP1
 
 

Quote   Quote: Originally Posted by andrew129260;
**Let's disable system protection on all drives right now, as this will remove all restore points. Even the latest one that typically cannot be removed. Keep it disabled while we look at your machine. This way the malware (if it exists) has no where to go.** <------[B
Please confirm and tell me you have done this step.[/B] See my edited reply

I know you have stated that you have ran all kinds of malware scans, but lets give this one a go...

1.) Download herdprotect: (choose the portable version)

Download herdProtect - Free Anti-Malware Platform

2.) Run the scan. 1st Scan done

3.) When the scan finishes, save the results per the screenshot below. Then upload the log here.

.... will attempt this step here, next reply.

DO NOT REMOVE ANYTHING YET. I will advise if anything needs removed when I receive the log.

Attached Images
....per advice and instructions. Note: As yet I've not gone near the " ? " for settings
My System SpecsSystem Spec
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