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Windows 7: why do my Restore Points keep disappearing?

21 May 2014   #71
Thedoctor44

 

You have had quite a few BSODs but the most recent one is our main concern as the older ones date back to 2013.

Code:
BugCheck 9F, {3, fffffa800ae85060, fffff80000ba2748, fffffa80176dec60}

Probably caused by : usbhub.sys
Well a USB driver is being blamed that can't be identified.

If we look at the blocked IRP we still can't find what USB driver is responsible.

Code:
 [ 16, 2]   0 e1 fffffa800ae73a00 00000000 fffff8000327f710-fffffa80118ab6a0 Success Error Cancel pending
	       \Driver\usbccgp	nt!IopUnloadSafeCompletion
			Args: 00014400 00000001 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8007918190
But most 0x9F bugchecks are caused by display drivers, so we should look at your display driver.

Code:
fffff880`04c42000 fffff880`0531e000   atikmdag   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Thu Oct 21 10:07:06 2010 (4CC002BA)
    CheckSum:         00699180
    ImageSize:        006DC000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
It's very outdated, update it form the AMD website.
Some useful instructions for you to follow.

How-To Install AMD Catalyst? Drivers For A Windows® Based System

Can you also follow these instructions so I can check your USB devices.

Upload the list of all the third party drivers Using NirSoft DriverView:
  • Download and execute Driverview
  • View > Hide Microsoft Drivers
  • Edit > Select all
  • File > Save Selected Items
  • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
  • Zip the .txt file and upload it.



My System SpecsSystem Spec
.
22 May 2014   #72
sassofalco

Windows 7 Home Premium x64 - SP1
 
 

Can I thank the Doctor for all the effort put into this so far, but regrettably, much just caused more problems for me ... something I really did not need at this point of try to get some sort of resolution here...

Quote   Quote: Originally Posted by Thedoctor44 View Post

.......caused by display drivers, so we should look at your display driver.

Code:
fffff880`04c42000 fffff880`0531e000   atikmdag   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Thu Oct 21 10:07:06 2010 (4CC002BA)
    CheckSum:         00699180
    ImageSize:        006DC000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
It's very outdated, update it form the AMD website.
Some useful instructions for you to follow.

How-To Install AMD Catalyst? Drivers For A Windows® Based System
This for me is not the answer. I am not, nor will ever be, a Gamer. And unfortunately, precise following of all the instructions and process here, left me with files and programs that I wish no part of. Not only that, the whole download and installation of the AMD Catalyst Control Panel /Raptr setup was punctuated by yet another BSOD event. It has since then, taken me some considerable time to get my Laptop back to something that looks a little more 'normal'. Further, there is no uninstaller for the above, but I've managed to get rid of both via CCleaner Uninstaller.

I think that I've managed to download and install a new Display Driver from the Acer website. I now have one from ATI Technologies Version 8.840.7.4000, dated 13/06/2011. There is another mentioned that is later at 11/04/2012, but that can wait until I get my main problem sorted.

Quote   Quote: Originally Posted by Thedoctor44 View Post
Can you also follow these instructions so I can check your USB devices.

Upload the list of all the third party drivers Using NirSoft DriverView:
  • Download and execute Driverview
  • View > Hide Microsoft Drivers
  • Edit > Select all
  • File > Save Selected Items
  • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
  • Zip the .txt file and upload it.
I think that I will pass on the above, for the moment... thank-you. My goal at this stage is to concentrate on establishing regular Restore Points that don't disappear out of sight, within minutes of being created.
My System SpecsSystem Spec
22 May 2014   #73
sassofalco

Windows 7 Home Premium x64 - SP1
 
 
Latest BSOD during installation of AMD Catalyst/Drivers



My System SpecsSystem Spec
.

22 May 2014   #74
Thedoctor44

 

There are no new dump files.

Check in the following directories for different dump files then look at the date on them and see whether it looks like the BSOD that has happened recently.

Small Memory Dump (minidump)
C:/Windows/minidump

Kernel Memory Dump and Complete Memory Dump
C:/Windows/memory.dmp

If it is a memory.dmp file then you will have to upload it to a file sharing website such as OneDrive.
My System SpecsSystem Spec
22 May 2014   #75
sassofalco

Windows 7 Home Premium x64 - SP1
 
 

Quote   Quote: Originally Posted by Thedoctor44 View Post
There are no new dump files.

Check in the following directories for different dump files then look at the date on them and see whether it looks like the BSOD that has happened recently.

Small Memory Dump (minidump)
C:/Windows/minidump

Kernel Memory Dump and Complete Memory Dump
C:/Windows/memory.dmp

If it is a memory.dmp file then you will have to upload it to a file sharing website such as OneDrive.
You are right ... there are no new dump files from the time that the last BSOD happened. So I will run DM Log Collector and upload the results again.. I'm totally confused
My System SpecsSystem Spec
22 May 2014   #76
sassofalco

Windows 7 Home Premium x64 - SP1
 
 
Let's see if anything new on this one

Here we go again;

TONY-PC-Thu_22_05_2014_195949_88.zip

The same size as the last, so don't hold out much hope

EDIT - add..

I've just done a restart reboot, and all seemds to have gone OK until the Desktop loaded, at which point I got a warning sound = 'Device failed to connect'. Opened Device Manager and expanded all system entries, but not one '' amongst them.


My System SpecsSystem Spec
22 May 2014   #77
gregrocker

 

You would have the reinstall finished enjoying the best Win7 one can have by now instead of worst. Instead you want to mess with all this, and when you are at the top site for reinstall?!

If millions have done this without a single complaint, what exactly are you afraid of? You already have the worst install one can have and have never even experienced Win7 performance on that PC.

While you wait to have the dump read cull the logs, check System Resources and all other steps in the Troubleshooting steps in my sig pic below.
My System SpecsSystem Spec
22 May 2014   #78
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by sassofalco View Post
Quote   Quote: Originally Posted by gregrocker View Post
You are in good hands but this is just a reminder from the installation department that if you're still running the factory Win7 that is the worst possible install one can have, larded with bloatware and useless duplicate utiltilies that interfere with better versions built into Win7. For that reason most tech enthusiasts prefer to Clean Reinstall - Factory OEM Windows 7 to enjoy native Win7 for the first time on your PC. You go from the worst install possible to the very best in just a few short hours.
Mate... I understand what you are saying, but frankly, this is so, so, so, so far out there from my level of confidence and expertise, that it is but a dot on the horizon of wishful thinking.
Then you might want to find a friend that can help you thru those steps. Your computer has some serious issues. If you have another computer (or even a smart phone) that will let you communicate with gregrocker via forum post while you re-install W7, then you already have a friend that can help you with this :-)


Quote   Quote: Originally Posted by gregrocker View Post
You would have the reinstall finished enjoying the best Win7 one can have by now instead of worst...
Keep nudging :-)
My System SpecsSystem Spec
22 May 2014   #79
Thedoctor44

 

Still no new dump files, if you keep getting BSODs and no dump files are being made then I suggest driver verifier.

From what this sounds I suggest a re-install, obviously that's your decision.

Can you enable driver verifier but only enable the options: Standard settings and IRP logging step 3.
Don't enable Force Pending I/O Requests

Enable Driver Verifier to monitor the drivers.
Driver Verifier -Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information

Why Driver Verifier:
It puts a stress on the drivers, and so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.


warning   Warning

Before enabling DV, make sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there are no points, make a System Restore Point Manually before enabling DV.


Tip   Tip
  • If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
  • If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.


Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
22 May 2014   #80
sassofalco

Windows 7 Home Premium x64 - SP1
 
 
Time out please - to gather confidence.

Gentlemen. I need some 'Time-Out' on all of this, so that I can gather my thoughts and make myself fully conversant with all aspects of what has been so firmly and concisely recommended. I fully appreciate your candour - a little chastisement is much needed at times, and this is one of those times.

However... I
need to understand every step in the process, before I attempt something that is way beyond my current level of expertise. I know my limitations, but having said that, I have never shirked from learning - because with learning comes confidence, and sometimes that confidence can only be gained through nudges, to shoves, to pushes.

Frankly, I have lacked the confidence to even try to do what is glaringly obvious - the fresh reinstall of Windows 7, and so far, it's not been a matter of 'wanting to mess' with all of this, I've simply been following the guidance and suggestions that Forum members have posted about ways and means of determining where the problem rests. Ultimately, it's quite plainly obvious that the root cause of the problem is with the person sitting at the keyboard of this Laptop.

Most of the time, my inability to understand what is required, comes from not comprehending what the 'technical terminology' is directing me to do. To that end, over the next few days I will be visiting the recommended sites and posts, and starting to ask a lot questions to clarify various points of advice.

I thank you for the incredible patience all have shown so far, and just ask that you bear with it for a while longer so that this issue is finally resolved, successfully, and to the satisfaction of all.

Quote   Quote: Originally Posted by gregrocker View Post
You would have the reinstall finished enjoying the best Win7 one can have by now instead of worst. Instead you want to mess with all this, and when you are at the top site for reinstall?!
If millions have done this without a single complaint, what exactly are you afraid of? You already have the worst install one can have and have never even experienced Win7 performance on that PC.
While you wait to have the dump read cull the logs, check System Resources and all other steps in the Troubleshooting steps in my sig pic below.
Quote   Quote: Originally Posted by UsernameIssues View Post
Then you might want to find a friend that can help you thru those steps. Your computer has some serious issues. If you have another computer (or even a smart phone) that will let you communicate with gregrocker via forum post while you re-install W7, then you already have a friend that can help you with this :-)
Quote   Quote: Originally Posted by gregrocker View Post
You would have the reinstall finished enjoying the best Win7 one can have by now instead of worst...
Keep nudging :-)
I do have a brand new HP Pavilion TS15 laptop with Windows 8.1, purchased in case this became totally cooked. I have yet to get to grips with it, and have just bought "Windows 8.1 for Seniors for Dummies" and am going through an accelerated learning curve there too. But at least I still have, as you suggest, access to this Forum.

TIME OUT on ALL the following, please.

Quote   Quote: Originally Posted by Thedoctor44 View Post
Still no new dump files, if you keep getting BSODs and no dump files are being made then I suggest driver verifier.
From what this sounds I suggest a re-install, obviously that's your decision.
Can you enable driver verifier but only enable the options: Standard settings and IRP logging step 3.
Don't enable Force Pending I/O Requests
Enable Driver Verifier to monitor the drivers.
Driver Verifier -Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
information   Information

Why Driver Verifier:
It puts a stress on the drivers, and so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.
How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning

Before enabling DV, make sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.
If there are no points, make a System Restore Point Manually before enabling DV.

Tip   Tip
  • If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
  • If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.
That's it for the time being, but I won't be letting the issue rest.
My System SpecsSystem Spec
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 why do my Restore Points keep disappearing?




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