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Windows 7: Complete Restore Problem

25 Aug 2014   #1
Sercici

Windows 7 Home 64bit
 
 
Complete Restore Problem

Hey I am a new user to this forum and I registered because I have seen many active helpers on this site.
I have a problem that I will like to share with you lot! I will be happy if you can help me!
All right, so I want to do a Complete Restore and the reason to this is not important. I have a Samsung Notebook and to open up recovery I need to hit the F4 button on start-up. I've done this many times in the past however, I've been trying to do it for the last few days and whenever hit the F4 button I get a black screen and nothing loads up. I have tried starting the Samsung Recovery Solution 5 programme which was pre-installed on this notebook. I clicked the option which has "Complete Restore" on it too, however it asked me to restart the laptop, once I restart it just gets stuck on the Samsung logo start-up screen with F2 and F4 option at the bottom, when it is meant to just go straight to the recovery screen. It may be because of a Virus that was installed on the laptop but I have researched about this virus and no anti-virus or malwarebytes have detected it yet. Many said I should factory reset or restore to a certain date, but I don't have a point of restore before the virus was installed. So Factory reset is my only option and I have a problem in doing that.
Can someone help me fast please? I do not want to have to buy a new computer as I am starting college soon.


My System SpecsSystem Spec
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25 Aug 2014   #2
Computer0304

Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
 
 

If you have backed up all data that you what to keep, follow the turtorial below to do a clean install since it is usually better to not have the pre installed software which can be bloatware.
Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
25 Aug 2014   #3
Sercici

Windows 7 Home 64bit
 
 

Hey, I'm not that good at English as I am from Turkey. Also I don't understand much of computers, can you do this for me on team viewer? or any other program that connects my pc to yours so you can control it?
My System SpecsSystem Spec
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25 Aug 2014   #4
Computer0304

Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
 
 

Sorry, but this cannot be done with any remote connections since it is outside of the operating system. Maybe you can try using a translator on a phone or another computer if you can.
My System SpecsSystem Spec
25 Aug 2014   #5
Sercici

Windows 7 Home 64bit
 
 

Well, is it possible for you to make those instructions more clear? like just specifics, download this do this ... because them instructions are kinda confusing me.
My System SpecsSystem Spec
25 Aug 2014   #6
Computer0304

Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
 
 

Well, I am not sure how to make it simpler as I'm the type of person that is good at explaining how to do things the complicated way. I will try contacting gregrocker, the creator of the turtorial and see if he can simplify it for you.
My System SpecsSystem Spec
25 Aug 2014   #7
Sercici

Windows 7 Home 64bit
 
 

All right! Thanks a lot man!
My System SpecsSystem Spec
25 Aug 2014   #8
gregrocker

 

Read through each step of the tutorial and ask back any questions you have so you understand exactly how each step is performed. Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
26 Aug 2014   #9
Sercici

Windows 7 Home 64bit
 
 

Ok, so there are a lot of download links there, can you send me the one I am meant to download? I have 64bit windows7 Samsung laptop btw
My System SpecsSystem Spec
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 Complete Restore Problem




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