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Windows 7: problem restoring laptop back to factory settings

09 Sep 2014   #1
edd78

windows home premium 64 bit
 
 
problem restoring laptop back to factory settings

hi i was trying to restore my laptop back to factory settings but get a message saying windows cannot find a system image on this computer so don't know what to do next all i know is that i did a back up not long ago i am sure it said something about system image, i used wd passport as my backup


My System SpecsSystem Spec
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09 Sep 2014   #2
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

Restoring an image would take you to the state the laptop was in at the time the image was made.

NOT to the time the laptop left the factory.

If you want to restore to factory specs, I'd think Dell would have put some type of recovery partition on the laptop that you could access through menus and programs on the machine---without using any backup you made.
My System SpecsSystem Spec
09 Sep 2014   #3
edd78

windows home premium 64 bit
 
 

hi thank you for the reply
Have you any idea where to find the menus so that i can restore my laptop back to factory settings

regards
edd
My System SpecsSystem Spec
.

09 Sep 2014   #4
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

How to restore your Windows 7 computer to factory settings | Dell US

Above are the instructions from Dell.

There appears to be an omission in step 5--it doesn't say what key to press to get to "advanced boot options". It's probably the F8 key. If that doesn't work, some F key should bring that menu up.

Understand that restoring to factory state will cause you to lose personal data. I assume you have some of that, so you'd need to back it up to some other drive before starting--probably an external drive or maybe a USB flash drive.
My System SpecsSystem Spec
09 Sep 2014   #5
edd78

windows home premium 64 bit
 
 

I looked at videos on you tube and saw that the option that people use is dell data safe restore and emergency backup but i don't see that option i seen a option that says dell backup and recovery manager
My System SpecsSystem Spec
09 Sep 2014   #6
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

Quote   Quote: Originally Posted by edd78 View Post
I seen a option that says dell backup and recovery manager
You saw that option when following the link I posted?

Why didn't you choose "Dell backup and recovery manager" when you saw it?
My System SpecsSystem Spec
09 Sep 2014   #7
edd78

windows home premium 64 bit
 
 

i wasn't sure maybe when i saw videos of people using dell data safe restore and emergency backup as a option i thought that there was something missing or maybe it was a confidence thing. I am going to give it a go tomorrow as i have a night shift to do but i will let you know how it goes
My System SpecsSystem Spec
10 Sep 2014   #8
edd78

windows home premium 64 bit
 
 

hi i tried the dell backup and recovery manager option and i get a error message saying the application was unable to start correctly (0xc000007b) press ok to close the application
My System SpecsSystem Spec
10 Sep 2014   #9
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

I can't help you any further as I have little familiarity with Dell PCs.

I did Google that error and see that it is quite common.

Someone else may have ideas. You could look at Dell forums.

Have you rejected the idea of doing a clean Windows install?
My System SpecsSystem Spec
10 Sep 2014   #10
edd78

windows home premium 64 bit
 
 

hi thank you for the reply
doing a clean Windows install is a option that i could use
My System SpecsSystem Spec
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 problem restoring laptop back to factory settings




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