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Windows 7: After Windows update, cannot login nor restore system

21 Nov 2014   #21
amilatie

Windows 7 Enterprise 64bit
 
 

i was able to get to the command prompt in safe mode and save the info on the patches.txt, but now I can't upload to this forum. Even in safe mode, I cannot log on to my guest account - I get the message "windows could not connect to the Sens service. Please consult your system administrator."


My System SpecsSystem Spec
.
21 Nov 2014   #22
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by amilatie View Post
Quote   Quote: Originally Posted by Kaktussoft View Post
Quote   Quote: Originally Posted by amilatie View Post
Second, when I press F8 and choose Repair System, a message box called System Recovery Options opens and tells me that "To access the command prompt as well, log on using an administrator account." Again, I cannot do this because my admin profile "cannot be loaded".
Can't you login under your normal accountname in recovery environment?
No, I can't. The system won't accept my pw.
Says wrong password? Exact error message plz
My System SpecsSystem Spec
21 Nov 2014   #23
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by amilatie View Post
i was able to get to the command prompt in safe mode and save the info on the patches.txt, but now I can't upload to this forum. Even in safe mode, I cannot log on to my guest account - I get the message "windows could not connect to the Sens service. Please consult your system administrator."
I thought you only had 1 account with admin rights? How did you manage to login successfully?
Enable the admin account asap.... much easier for you
My System SpecsSystem Spec
.

21 Nov 2014   #24
amilatie

Windows 7 Enterprise 64bit
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
repair your computer->command prompt

Code:
dir  c:\users
dir  d:\users
dir  e:\users
On what drive letter is your user account? Assume it is P. Of course replace P with actual drive letter!!

Code:
Dism /Image:P:\WINDOWS  /Get-Packages /Format:Table > P:\patches.txt
Copy P:\patches.txt to an usb stick and post.
Attached is the info from my C:\patches.txt
patches.txt


My System SpecsSystem Spec
21 Nov 2014   #25
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Can you do #15 ? Very easy to enter command prompt in recovery mode that way.
Copy c:\patches.txt to usb stick then. Attach stick to a working machine and post the file
My System SpecsSystem Spec
21 Nov 2014   #26
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by amilatie View Post
Quote   Quote: Originally Posted by Kaktussoft View Post
repair your computer->command prompt

Code:
dir  c:\users
dir  d:\users
dir  e:\users
On what drive letter is your user account? Assume it is P. Of course replace P with actual drive letter!!

Code:
Dism /Image:P:\WINDOWS  /Get-Packages /Format:Table > P:\patches.txt
Copy P:\patches.txt to an usb stick and post.
Attached is the info from my C:\patches.txt
Attachment 341097
Did you check the file yourself??? Rubbish.

Did you do this?
Code:
Dism  /Image:C:\WINDOWS   /Get-Packages  /Format:Table > C:\patches.txt
Prove it by posting a camshot
My System SpecsSystem Spec
21 Nov 2014   #27
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

dir c:\users

showed your user account?
My System SpecsSystem Spec
21 Nov 2014   #28
amilatie

Windows 7 Enterprise 64bit
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Quote   Quote: Originally Posted by amilatie View Post
i was able to get to the command prompt in safe mode and save the info on the patches.txt, but now I can't upload to this forum. Even in safe mode, I cannot log on to my guest account - I get the message "windows could not connect to the Sens service. Please consult your system administrator."
I thought you only had 1 account with admin rights? How did you manage to login successfully?
Enable the admin account asap.... much easier for you
When I restarted the computer, I pressed F8, was in that black screen and chose safe mode command prompt. At that time, I could still get into my guest account, but when I tried to restart to be able to get to a browser, I was given the Sens service message.

When you say enable the admin account, I am assuming you mean the built-in admin since I can't use my pw?
My System SpecsSystem Spec
21 Nov 2014   #29
amilatie

Windows 7 Enterprise 64bit
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Quote   Quote: Originally Posted by amilatie View Post
Quote   Quote: Originally Posted by Kaktussoft View Post
repair your computer->command prompt

Code:
dir  c:\users
dir  d:\users
dir  e:\users
On what drive letter is your user account? Assume it is P. Of course replace P with actual drive letter!!

Code:
Dism /Image:P:\WINDOWS  /Get-Packages /Format:Table > P:\patches.txt
Copy P:\patches.txt to an usb stick and post.
Attached is the info from my C:\patches.txt
Attachment 341097
Did you check the file yourself??? Rubbish.

Did you do this?
Code:
Dism  /Image:C:\WINDOWS   /Get-Packages  /Format:Table > C:\patches.txt
Prove it by posting a camshot

I did exactly what you told me to do and the file is what I received. Not quite sure how you want me to take a cam shot, but I'll see if I can figure it out.
My System SpecsSystem Spec
21 Nov 2014   #30
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Get your camera and make a picture! Transfer it to a computer and post.

C: is not the drive letter where the users folder is with your account name. Or you typed the command wrong!
I want to have proof of both
My System SpecsSystem Spec
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 After Windows update, cannot login nor restore system




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