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Windows 7: System Restore not working

09 Dec 2014   #1
tjs999

Windows 7 Home Premium 64 bit
 
 
System Restore not working

I am not sure this is the right forum, but I thought I would start here.

I attempted to restore to a point I created last night. I received a message that the system could not be restored to that point. I also received a warning that my Avast AV 2015 Background Service was not running. The computer was running slow. I ran system restore again to undo the restore point and after the shutdown and restart I received another error message that the system could not be restore to the point I started from. I also received the same Avast warning. It appears the desktop has some icons from last night, as well as some from today.

I suspect the Avast AV may be causing a problem with the system restore, but I am not sure.

I ran sfc /scannow and it did not find any code integrity violations.

I could use some help on how to proceed. Thanks.


My System SpecsSystem Spec
.
09 Dec 2014   #2
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Why don't you say what error message was displayed?
Shutdown AVAST or even better.... uninstall it, so it can't interfere in the process
My System SpecsSystem Spec
09 Dec 2014   #3
tjs999

Windows 7 Home Premium 64 bit
 
 

I shutdown Avast and tried again. I received the following error message:

An unspecified error occurred during System Restore (0xc0000022)

I have not had to uninstall the antivirus program in the past to do a system restore.
My System SpecsSystem Spec
.

09 Dec 2014   #4
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Try to do system restore from advanced boot options->repair your computer->system restore
Post results
My System SpecsSystem Spec
09 Dec 2014   #5
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

In Elevated Command Prompt do:
Code:
sfc/scannow
integrity errors? Repaired? run it again to prove all has been fixed.
Code:
chkdsk/f  c:
Disk problems? All repaired?
My System SpecsSystem Spec
09 Dec 2014   #6
tjs999

Windows 7 Home Premium 64 bit
 
 

I ran sfc /scannow prior to the original post. No integrity errors. I have not run chkdsk.

Do you want the sfc /scannow and chdsk run before or after running system restore from advanced boot options?
My System SpecsSystem Spec
09 Dec 2014   #7
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by tjs999 View Post
I ran sfc /scannow prior to the original post. No integrity errors. I have not run chkdsk.

Do you want the sfc /scannow and chdsk run before or after running system restore from advanced boot options?
run chkdsk/f c:
now. Try system restore later in normal mode. After that in recovery mode
My System SpecsSystem Spec
09 Dec 2014   #8
tjs999

Windows 7 Home Premium 64 bit
 
 

Do I to boot into safe mode to access repair your computer->system restore? Will I need a disc and/or password run the repair/restore option?

I ran the chkdsk/f c: and tried restore in normal mode. Still received error message. In addition Avast didn't start.
My System SpecsSystem Spec
09 Dec 2014   #9
tjs999

Windows 7 Home Premium 64 bit
 
 

Also, each instance of trying to restore and Avast not starting has resulted in a restore point titled avast! antivirus restore point.

I think this is related to Avast. I may have no choice but to uninstall Avast to do a system restore.
My System SpecsSystem Spec
09 Dec 2014   #10
tjs999

Windows 7 Home Premium 64 bit
 
 

I uninstalled Avast. System Restore worked fine.

Any suggestions for another free antivirus?

Thanks to Kaktussoft for your assistance.

My System SpecsSystem Spec
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 System Restore not working




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