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Windows 7: System Recovery cancelled at 78% Now stuck on safemode screen

22 Dec 2014   #1
HP Mum

windows 7 Home Premium 32bit
 
 
System Recovery cancelled at 78% Now stuck on safemode screen

New to this forum.
Not computer literate at all... so very grateful for any help to get back into my HP laptop (win7 home 34bit).
I dropped it on the floor. It seemed like it was working but then I shut it down incorrectly.
it asked me to set up normally or in safe mode.
I selected safe mode but it wouldnt go to the normal home page.
I turned it on and off a few times.
Then got a blue screen with a kind of sunray.
After a while an HP recovery dialogue apeared and I selected a recovery (I think) to an earlier point with a full system back up.
The computer started to analyse what needed to be done - and then a screen appeared saying 32gb of data needed to be backed up.
So I pressed start. And ran out to buy a 64gb usb stick.
When I returned - the screen said 78% back up prepared.
But then it froze at 78% for hours.
The next stage would have been to burn to cd or usb. But with a frozen system I panicked and just turned off the computer again.
And since then I can not get beyond the sun ray blue screen.
I have tried pressing F11 again and again and did get a black box and white "recovery" but then the black box disappeared in 1 second and just the blue sun ray screen remains - for hours.
I do not know what to do.
Is there anything I can do to get back into my computer and save all the valuable docs & pics?
Very grateful.
Bad timing just before Xmas....


My System SpecsSystem Spec
.
23 Dec 2014   #2
HP Mum

windows 7 Home Premium 32bit
 
 

As an update- if i try and click F11 when the computer gets turned on - I get the windows entry page, then a loading files long white bar and just loud bleeps.
tried clicking esc and nothing happens either.
My System SpecsSystem Spec
23 Dec 2014   #3
HP Mum

windows 7 Home Premium 32bit
 
 

Morning
I am stuck - with nothing.
I cant believe that HP would allow a recovery of 32gb to be in the middle of backup and then crash and leave me with nothing.
Is there anything I can do.
I am using kid's mac to write this......
Desperate to retrieve all files, pics & info today
My System SpecsSystem Spec
.

23 Dec 2014   #4
HP Mum

windows 7 Home Premium 32bit
 
 

I pressed F2 system diagnostics
Memory test was Pass
Battery test was Pass
Hard Disk Self test was Fail

Does this mean everything has now gone??
Any way to retrieve data?
My System SpecsSystem Spec
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 System Recovery cancelled at 78% Now stuck on safemode screen




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