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Windows 7: Cannot restore -

02 Jan 2015   #1
louise182

Windows 7 Home Premium 64-bit
 
 
Cannot restore -

Hello,

I'm trying to restore a Dell Inspiron N5030 laptop to factory settings so it can then be given to someone else.

I press f8 at startup and am able to choose 'Repair your computer' but then it just boots into Windows. I've tried creating a repair disc and booting from that but it doesn't work either. I have a recovery partition but c:\recovery does not exist, is there a possibility the repair option is pointing to the wrong place?

Thanks, Louise


My System SpecsSystem Spec
.
02 Jan 2015   #2
RolandJS

Windows 7 Professional 64-bit
 
 

Windows 7? You might have to get into BIOS and push external USB or external whatever device above hard-drive C. ?I think Dell BIOS is either DEL or F12 key right after the post beep?
My System SpecsSystem Spec
02 Jan 2015   #3
louise182

Windows 7 Home Premium 64-bit
 
 

Are you suggesting that in order to boot from the disc? The disc does boot and begins loading files but then does not run the repair tools.
My System SpecsSystem Spec
.

02 Jan 2015   #4
RolandJS

Windows 7 Professional 64-bit
 
 

Quote   Quote: Originally Posted by louise182 View Post
Are you suggesting that in order to boot from the disc? The disc does boot and begins loading files but then does not run the repair tools.
Sorry! I misunderstood, I did not read post correctly! Disregard
My System SpecsSystem Spec
02 Jan 2015   #5
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

You can download the Dell Inspiron N5030 Setup Guide from here:
Product Support | Dell US

Page 61 has instructions for using the Factory Image Restore.
Page 60 has instructions for using System Recovery Media (usb or optical disc).

If you don't have Recovery discs, and the Factory Image Restore doesn't work, you could do a clean re-install if you have a readable COA sticker.
Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
02 Jan 2015   #6
louise182

Windows 7 Home Premium 64-bit
 
 

Thanks for your post, what it says in the manual is pretty much what I've been doing. When I get to section 3 however, the System Recovery Options window does not appear.

1. Turn on the computer.
2. When the DELL™ logo appears, press <F8>
several times to access the Advanced Boot
Options window.
NOTE: If you wait too long and the
operating system logo appears, continue
to wait until you see the Microsoft®
Windows® desktop; then, restart your
computer and try again.
3. Select Repair Your Computer.
The System Recovery Options window
appears.


Downloading the iso now, but my download speed is terrible
My System SpecsSystem Spec
02 Jan 2015   #7
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Yea, it sounded like the System Recovery Options isn't working for you.
If you didn't create the Recovery discs, you might be able to order them from Dell.
Or, do the clean re-install...
My System SpecsSystem Spec
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