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Windows 7: Macrium Reflect Backup Aborted Error Code 0x8004230f

07 Feb 2015   #1
XP VM User

Windows7 Professional 64bit
 
 
Macrium Reflect Backup Aborted Error Code 0x8004230f

Hi Everyone!

Thanks for all your advice in these prior questions:
Macrium Reflect How Do I Use It?

As per Forum rules, I made a new Question for this one.

I ran the Macrium Reflect today.

I got the following error message in Screenshot 1:

Macrium Reflect Backup Aborted Error Code 0x8004230f-w7-macrium-backup-aborted-error-2-ps17453.jpg

Typed it out for easy copying and pasting if anyone wants to research it other than what I attempted:

Backup Aborted Failed to Create Volume Snapshot Result Code ox8004230f

And the Copying process stopped with lots of other Red errors as you can see in the above Screenshot.

I stop here for those who only want 10 lines..

============ ==================== ===================

For those (like me) who want to give the whole story..... Here are the steps I followed screenshot by screenshot....

And ONE more Question (Yes I know one question per thread, but maybe this question (SEE BOLDFACE BELOW) will determine what the error was caused by??

No, I'm not discouraged.....expected trouble and prepared for the worst, so its better than having tried to copy

Step 1. Defining the Backups ( already posted several times in above Forum screenshots 2-4 about the prior steps, so I'm just proceeding with the new ones I had not done here.....

Screenshots 1---and 2

Macrium Reflect Backup Aborted Error Code 0x8004230f-w7-macrium-step-step-backup-1-ps17418.jpg

Macrium Reflect Backup Aborted Error Code 0x8004230f-w7-macrium-step-step-backup-2-ps17421.jpg



Step 2 "Choosing advanced items"

Screenshots 3 & 4

Macrium Reflect Backup Aborted Error Code 0x8004230f-w7-macrium-step-step-backup-3-ps17425.jpg


Macrium Reflect Backup Aborted Error Code 0x8004230f-w7-macrium-step-step-backup-4-ps17435.jpg



Step 3

Screenshots 5 & 6

Macrium Reflect Backup Aborted Error Code 0x8004230f-w7-macrium-step-step-backup-5-ps17436.jpg

Macrium Reflect Backup Aborted Error Code 0x8004230f-w7-macrium-step-step-backup-6-ps17439.jpg




"Finish"

Screenshots 7 & 8

Macrium Reflect Backup Aborted Error Code 0x8004230f-w7-macrium-step-step-backup-7-ps17442.jpg

Macrium Reflect Backup Aborted Error Code 0x8004230f-w7-macrium-step-step-backup-8-ps17451.jpg


Step 4

Here is the aborted back up error message again for convenience

Screenshot 9

Macrium Reflect Backup Aborted Error Code 0x8004230f-w7-macrium-backup-aborted-error-2-ps17453.jpg

Now that I typed more, you can see the small box before the Error message in Screenshots 10 & 11 below

Screenshots 10 & 11

Macrium Reflect Backup Aborted Error Code 0x8004230f-w7-macrium-backup-aborted-error-1-ps17452.jpg


Macrium Reflect Backup Aborted Error Code 0x8004230f-w7-macrium-backup-aborted-error-2-ps17453.jpg

Macrium Reflect Backup Aborted Error Code 0x8004230f-w7-macrium-backup-aborted-error-3-logs-ps17455.jpg

says to check History Logs

Screenshot 12

Macrium Reflect Backup Aborted Error Code 0x8004230f-w7-macrium-history-logs-1-ps17455.jpg


I did.

I checked the Log here: (first green arrow in above screenshot12 )

Got same errors in Screenshot 1



I opened up the VSS LOG too (second green arrow in above screenshot 12)

I can't "cut and paste" it won't let me

So I can't white out identifying features I don't want to post about the computer name, etc on live open Internet.

I took 6 more photos of each page of the VSS Log

ONLY if someone needs to see it will I try to go over it line by line and white out stuff

(makes it harder to follow I know) and I don't know which numbers are personal private for the computer and which numbers are generated by the Macrium program itself )

So I can white those out everywhere...... but I dont' know have no idea how long that will take me
so hoping you all can figure this out without the VSS log in front of you

I can say it seems to be related to the fact the computer does not know how to make "shadow copies" (exact words are here:

Quote:
Volume Shadow Copy Service error: Error creating the Shadow Copy Providor COM class with CLSID (790f2886-9889-4c99-8ef-531add05d044) (9x80070424, The specified service does not exist as an installed service.
Thanks to all who read this far... did it by photos mostly, as a picture is worth 1000 of my words, right?
Talking/writing more: I did do some research.... on Macrium knowledge base... this link:

VSS fails due to modification by 3rd party software (Backup, Clone Disk, VSS)

Says I have "ShadowProtect from Storage Craft" on computer.

NO I DO NOT.

What I DID have and no one can "find" is a fully operating Norton Ghost v 15.... Maybe the left over pieces of whatever virus or whatever caused its removal (I DID NOT REMOVE IT) left pieces scattered and is causing this to occur....

NO I DO NOT have Acronis on this computer (I am familiar with it and use it only on Windows XP SP 2 due to SP 3 failure---so long story short, only Acronis on one of the XP Drives functions to make a 100% clone, not a backup---for various failure reasons SO NO ACRONIS on the WIndows 7 x64 computer).

I also investigated the VSS Log Shadow Volume problem in this Macrium knolwedge base:

How to troubleshoot Microsoft Volume Shadow copy Service errors (VSS)

While I do have some computer knowledge, the fixes here are beyond my comprehension or fear of making something far worse happen (as you know from my prior posts).

The error code does NOT match the one I have exactly (does it have to?) It has about 5 "f" letters at the end and I only have one "f" Hex code on the Error message.

Additionally (yes there is more) I checked the "easy" one and computer is set to Manual

I DID NOT DO IT

BUT I've had many many other 3rd party programmers on remote sticking their fingers into the computer to help install these other programs so its unknown from memory if (as I did watch them do things) if anyone set it from "automatic" to "manual"..

Almost impossible to know the other programs (of 100 or so here) which might be effected by doing that switch back and cause other problems down the road using them....

Here is a Screenshot of the setting for VSS if it is indeed what is causing the problem

Screenshot 13

Macrium Reflect Backup Aborted Error Code 0x8004230f-w7-macrium-backup-error-k-b-vss-auto-manual-ps17467.jpg

Of course I have no one to tell me..... When I turn it back to "automatic"

Question: How long do I run the computer to make certain that there are sufficient images built up in the "shadow" VSS volume before I attempt to copy again?

Question: What happens if something else occurs and I get BSOD or worse??

I HAVE NOT MADE successfully a copy due to this setting being wrong and I could lose it all again if I don't know what is going to be effected by changing the setting from Manual back to "automatic"????

Questions and I worry about the "unknown" again... Sorry all!

============ ================ ===================

Good Luck everyone figuring this out!

Extra Question: I have 362 GB used in Drive C.

I have 7.80 GB in the System Reserved and 25 MB in the middle partition. YET Macrium said to me its going to "copy" 345.21 GB to my External Hard Drive!

Why the loss of c. 17 GB? What's going on here (does it relate to the above error or is it another surprise error waiting to happen when the program tries to verify the 345.21 GB and finds it will NOT match up with the 362 GB used up in Drive C!

Thanks

XP VM User (sorry got stuck with this name on first visit here)




My System SpecsSystem Spec
.
07 Feb 2015   #2
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

Try a different imaging program which does not rely on vss. Some of them have their own snapshot drivers as an alternative.

Click Settings>VSS>Don't use vss >OK

Macrium Reflect Backup Aborted Error Code 0x8004230f-no-vss.jpg


My System SpecsSystem Spec
07 Feb 2015   #3
XP VM User

Windows7 Professional 64bit
 
 
Back to square one I guess

Hi SIW2:

Quote   Quote: Originally Posted by SIW2 View Post
Try a different imaging program which does not rely on vss. Some of them have their own snapshot drivers as an alternative.

Click Settings>VSS>Don't use vss >OK

Attachment 349033
I had a long discussion with everyone here.... see :
Need a new Backup & Storage program


The consensus was that Macrium was the best, followed by AOMEI---- I had difficulty getting a download of Macrium without spyware/bloatware/adware/ PUP's so that forced me to buy the program... So I already spent $44.95 in that direction...

Now I have to start all over again trying to find an AOEMI download site that is not powered by CNET or other downloaders that will give my "unsaved" computer programs that I can mess up the computer even worse with trying to remove them, i.e. toolbars and resetting everything back to normal..

Sigh..... (not to mention any thing else that AOEMI has to offer in way of error messages as I concentrated on Macrium, was not read to go to AOEMI until I somehow get at least ONE good current backup somewhere in the world!!

Thanks again SIW2, will look into it now (maybe post a new question on AOEMI where I can find that one---but I'll look first before posting.... so getting ahead of myself there.....
My System SpecsSystem Spec
.

07 Feb 2015   #4
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

I would run a System File Check and a Disk Check.
SFC /SCANNOW Command - System File Checker
Disk Check

Here are some Macrium articles you can work through.
VSS Error: 0x8004230F
How to troubleshoot Microsoft Volume Shadow copy Service errors

If none of this helps, contact Macrium Support.
My System SpecsSystem Spec
07 Feb 2015   #5
XP VM User

Windows7 Professional 64bit
 
 
I would do scannow and other fixes---but

Hi DavidE!

Thanks for your reply!

Quote   Quote: Originally Posted by DavidE View Post
I would run a System File Check and a Disk Check.

SFC /SCANNOW Command - System File Checker
Disk Check
The Scannow instructions warn me (and I am aware of this)

Quote:
Be aware that if you have modified your system files as in theming explorer/system files, running sfc /scannow will revert the system files such as explorer.exe back to it's default state. Make the appropriate backups of your system files that you have modified for theming if you wish to save them before running sfc /scannow.
I always get these warnings..... I am way behind (after a year without a current saved Hard Drive) doing lots of maintenance activities on this computer!

Will look at the other items, but again, if any of them warn about having a "good" "current" backup before proceeding, that usually stops me cold......

That is why I need a current backup!

Need it now!

Thanks!
My System SpecsSystem Spec
07 Feb 2015   #6
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

Quote:
I had difficulty getting a download of Macrium without spyware/bloatware/adware/ PUP's so that forced me to buy the program
You should have read my earlier post on your other thread- I provided a macrium link for you -direct.
My System SpecsSystem Spec
07 Feb 2015   #7
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Quote   Quote: Originally Posted by XP VM User View Post
The Scannow instructions warn me (and I am aware of this)

Quote:
Be aware that if you have modified your system files as in theming explorer/system files, running sfc /scannow will revert the system files such as explorer.exe back to it's default state. Make the appropriate backups of your system files that you have modified for theming if you wish to save them before running sfc /scannow.
I always get these warnings..... I am way behind (after a year without a current saved Hard Drive) doing lots of maintenance activities on this computer!

Will look at the other items, but again, if any of them warn about having a "good" "current" backup before proceeding, that usually stops me cold......

That is why I need a current backup!

Need it now!

Thanks!
I would run a SFC to find and fix issues and then re-apply my "tweaks" for theming/explorer, etc."
For me a CLEAN SYSTEM is more important than losing some of my customizations that "i might lose" ...
I can always re-apply my tweaks, may take me some time, but that's better than having a corrupt system...

You waited a year to ask how to get a current backup, and now you're afraid to do anything ...

Do you have any tech friends, neighbors, local PC shop, school courses, etc. that can help you ?

If you're in my neighborhood a pizza and six pack will get you backed up and going

FOR ME the 2 most important things are
- Keep "current" backups (i wouldn't wait a year...)
- Keep my real-time security updated and working.
My System SpecsSystem Spec
08 Feb 2015   #8
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

It is not a Macrium problem. As you have seen, it is your VSS service that is defunct. Run the two commands below in an elevated command prompt and post the result here: (right click > Select All > right click > paste here)

vssadmin list providers

vssadmin list writers
My System SpecsSystem Spec
08 Feb 2015   #9
XP VM User

Windows7 Professional 64bit
 
 
Thanks for replying again with further help

Hi DavidE!

Thanks again for replying to my post (I have not contacted Macrium Support yet as working through your other suggestions one by one and others here----)

You posted: (with my quick responses to keep it short):

Quote   Quote: Originally Posted by DavidE View Post

I would run a SFC to find and fix issues and then re-apply my "tweaks" for theming/explorer, etc."
For me a CLEAN SYSTEM is more important than losing some of my customizations that "i might lose" ...
I can always re-apply my tweaks, may take me some time, but that's better than having a corrupt system...
I must apologize to all the computer knowledgeable people here (as you will see below)

I'm a "computer user" not a IT person or computer "fixer".... so this is somewhat new to me..
When I needed help I had phone assistance/remote assistance from paid companies.... now that my licenses have expired--- old programs and my usual set of help in person is not allowed anymore to help, I'm suddenly cast adrift...

I agree, CLEAN SYSTEM is better---------- but but but.... I had lots of people sticking fingers in system and I have almost NO idea what they did to "fix" it so everything so far, runs as it should and computer programs from different third party people co-inhabit the computer...

So when they say they will "reset" to factory standards, I have no idea what was done, and its not just "saving" a file.. I know from watching, some of these fixes were lines of code in the Reg Edit box, or check boxes in hidden "advanced--more advanced" screens I saw within each company's private programs.....
Re-setting to "factory" may disrupt those...

OF COURSE! If I had current license (read in that sentence If I could pay a lot of money today) I'd just pick up the phone later on month later or so when the program "fails" to work because I did a SCANNOW or anything else here..... and just ask them to "fix" it...

Without that.. I'm back to resorting to see if there are online communities and writing to them and looking in data bases and knowledge bases and figuring out myself what changed and how to set everything back the way it was...............

(WHICH of course you know!! may be that someone there turns off the VSS system to make their product "work" with others, setting me right back where I am again in trouble, and not knowing who what or why it was done..

Fortunately----I read the material... Fortunately I see there is a "manual" "automatic" box simple enough to change it... and change it back when I need to if it disturbs some other program.. '

But no knowledge base about VSS or anything tells me how long I have to run the computer on "automatic" to create enough shadow copies for the Macrium to work, or enough to truly save everything....

see my Post #1 bold Question about difference in data from what Windows Properties shows me and what Macrium will be copying! 17 GB vanishes? why?? What is it??"

Quote   Quote: Originally Posted by DavidE View Post
[You waited a year to ask how to get a current backup, and now you're afraid to do anything ...
Yes sorry, I'm a USER at work... and others "IT" Professionals fix stuff for us....

They USED TO (clear on the words USED TO???) for FREE fix any home computer desktop by phone, laptop bring it in----but edict from "Microsoft" central which owns their licenses prohibited them from simply copying or fixing using their licensed disks to repair our home errors.... so that is now forbidden... and after my 2 years of SONY guarantee ran out my relative's laptop is on its own (sort of like the older XP systems we both have)....

SO being LAZY and never needing to know HOW to fix (but I always asked questions , questions are good shows interest in what they were doing for free) so I learned alot over decades, but never actually had to "type" in a SCANNOW or other things by myself.. I always just watched and took notes so I'm aware of these things... but how to bring 1980's computer knowledge into the 2015 in one year?? that explains a lot.....

Quote   Quote: Originally Posted by DavidE View Post
[Do you have any tech friends, neighbors, local PC shop, school courses, etc. that can help you ?
Along with changes in lifestyle, etc all neighbors moved south for less SNOW!! anyone who would or could help, I was in fact the "go to person" as I worked with computers .. (I keep telling everyone I'm a USER! a Programmer! BUT not a IT "fixer") They all bring problems to me and I can usually fix their minor (not even mystery to me) problems so there---I'm the guy around here who no one else to turn to....) (of course Local PC shop (s) know I help as I say to them when I can't help anymore to take it to a shop and of course they say XP VM USER tried this and tried that but it did not fix the problem!!! so they know someone was trying....) So I'm not on their 100% we will willingly help you after you chased away lots of business for us (people around here---don't know where you are----will do anything to save 10 cents!!-)


Quote   Quote: Originally Posted by DavidE View Post
[If you're in my neighborhood a pizza and six pack will get you backed up and going
Thanks! See above.... for why I have no one else to turn to and many neighbors are "fresh off the boat" to use new TV show title-----can't even speak English.... so how am I going to ask them as I'm certain they are computer savvy, but in their languages not English!

Quote   Quote: Originally Posted by DavidE View Post
[FOR ME the 2 most important things are
- Keep "current" backups (i wouldn't wait a year...)
- Keep my real-time security updated and working.
You see I kept working...... I would show you a diary... every few days I'd try this or that... read up on another downloaded LONG LONG (you think I type a lot?? You should try reading Microsoft and SONY etc Knowledge base articles!!!) and before you know it a year flew by.. then I saw an article in paper and got very worried.....about spending more money just to save data, so have to rush now, yes after slowly going by and letting a whole year pass since Last March (was my last save)..

Thought I'd send this out first...

I'll try whs' two Command Prompts (again going for the easy stuff) Depending upon what they say I'll make decision to either post them or just send to him...

PLEASE DavidE, and others do not take this conversation as a turn off....

I appreciate all you do, but again I can't ask others I was using as a fake "Crutch" to see me through any computer problems all these years... (and never developed out of work friendships...no idea where any of the IT even live as if I could just drop on by ..... looks suspiciously like I'm just being friendly for their computer skills, nothing else....)

Thanks again !
My System SpecsSystem Spec
08 Feb 2015   #10
XP VM User

Windows7 Professional 64bit
 
 
Reply to Post #8

Thanks whs!

Simple request.... sorry if result is more than 10 lines long.... I understand only parts of it...

First command::vssadmin list providers

Results:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>vssadmin list providers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.

Provider name: 'Symantec Software VSS Provider'
Provider type: Software
Provider Id: {262b716e-bb23-41b5-aaef-e2c15e767167}
Version: 1.0

Provider name: 'Microsoft Software Shadow Copy provider 1.0'
Provider type: System
---------------------------------------------------------

Second command: vssadmin list writers

Results:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>vssadmin list writers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.

Waiting for responses.
These may be delayed if a shadow copy is being prepared.

Writer name: 'Task Scheduler Writer'
Writer Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}
Writer Instance Id: {1bddd48e-5052-49db-9b07-b96f96727e6b}
State: [1] Stable
Last error: No error

Writer name: 'VSS Metadata Store Writer'
Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}
Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}
State: [1] Stable
Last error: No error

Writer name: 'Performance Counters Writer'
Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}
Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381}
State: [1] Stable
Last error: No error

Writer name: 'System Writer'
Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Instance Id: {84ec42f5-7b11-4344-af88-35a31e71076f}
State: [1] Stable
Last error: No error

Writer name: 'MSSearch Service Writer'
Writer Id: {cd3f2362-8bef-46c7-9181-d62844cdc0b2}
Writer Instance Id: {4af5d272-a7f2-43db-bede-9ab4c8ffcf25}
State: [1] Stable
Last error: No error

Writer name: 'SqlServerWriter'
Writer Id: {a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}
Writer Instance Id: {33a0def1-75d1-40ef-b0c4-59c7b052a602}
State: [1] Stable
Last error: No error

Writer name: 'ASR Writer'
Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
Writer Instance Id: {e1fef9a4-3b20-48a0-8ac5-24ca028fef19}
State: [1] Stable
Last error: No error

Writer name: 'Registry Writer'
Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
Writer Instance Id: {134dbd4d-68c4-4e61-aa56-7bdabee10062}
State: [1] Stable
Last error: No error

Writer name: 'BITS Writer'
Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
Writer Instance Id: {51204f17-8875-4b4a-b9f6-4e5a21fdfe6a}
State: [1] Stable
Last error: No error

Writer name: 'Shadow Copy Optimization Writer'
Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
Writer Instance Id: {5ac38a64-4cd7-46fa-be3a-d1e7e1a64a12}
State: [1] Stable
Last error: No error

Writer name: 'WMI Writer'
Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
Writer Instance Id: {250d92a5-3384-4a1c-8918-27a9e8d77251}
State: [1] Stable
Last error: No error

Writer name: 'COM+ REGDB Writer'
Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
Writer Instance Id: {24188558-a5e4-4c22-918b-703abb65d6ab}
State: [1] Stable
Last error: No error

C:\Windows\system32>
My System SpecsSystem Spec
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 Macrium Reflect Backup Aborted Error Code 0x8004230f




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