Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: System Restore not working (0x8000ffff); neither is Macrium Reflect

27 Apr 2015   #1
sspohl

Windows 7 Home Premium (x64) SP1 (build 7601)
 
 
System Restore not working (0x8000ffff); neither is Macrium Reflect

My computer has been shutting itself off for no reason that I can tell, although it usually seems to happen when I am away from it rather than right while I am doing something. Tried changing power management to never go to sleep, but that doesn't stop it from occurring.

Also got a message that regular weekly backup did not occur. I think the backup problem was a space issue on the external HDD, so I freed up some space and tried to re-run backup. But it takes a long time to run and ends up shutting off before it completes, so I don't have much faith that the backups it has been trying to make the last couple days are worth anything. On the plus side, I made my own backup of all data files on two separate portable HDDs so I believe I'm safe.

Today I decided to run a system restore, picking a point before where I thought problems had started. I do have restore points available, one before a windows critical update on 4/15 and one before installing turbo tax on 4/13. I get an error message for either one, System Restore did not complete successfully, failed to extract the file (C:\) from the restore point. An unspecified error occurred 0x8000ffff. There are other restore points dating back to December, but System Restore apparently can't find them to use.

Next I decided to restore image using Macrium Reflect free edition from an image that was created 8/17/14 after following tutorials Clean Reinstall - Factory OEM Windows 7 and Clean Up Factory Bloatware -- the image that was to be my gold standard for starting over. When I start Macrium Reflect, I can see my clean image stored on my G drive, a second HDD mounted inside the computer, but I can't restore the image because of a message that says it is unable to lock the drive. Then I try to boot from the rescue media created when the Reflect image was created, but when I do that it can't see the G drive to find the image that I want to restore.

Clearly I don't know what I'm doing and would appreciate any assistance that could be offered.


My System SpecsSystem Spec
.
27 Apr 2015   #2
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

Is this internal G drive accessible and usable at all as of now?

Can you copy a file to it? Save a file to it? View it and navigate it in Explorer? Open a Word or JPG file on it? View it in Windows Disk Management?

Post a screen shot of Window Disk Management showing all internal and external drives if possible.
My System SpecsSystem Spec
27 Apr 2015   #3
sspohl

Windows 7 Home Premium (x64) SP1 (build 7601)
 
 

Yes to all of your questions about whether G is useable. Screenshot attached.


Attached Thumbnails
System Restore not working (0x8000ffff); neither is Macrium Reflect-disk-management.png  
My System SpecsSystem Spec
.

27 Apr 2015   #4
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

Hmm.....curious.

G has about 61 GB used. What size is the Macrium image on this disc, the mrimg file?

When you first made that Macrium restore disc, did you check at the time to see if you could boot from it and see the image file you might want to restore---which you can't see now? I'm just wondering if this is new behavior or has been true all along, although you didn't know it.

You say "There are other restore points dating back to December, but System Restore apparently can't find them to use". If System Restore "apparently can't find them", why do you think they exist? Are they listed in System Restore, but fail when you actually try to restore to them?

Open a command prompt and run sfc /scannow

If it corrects any system file errors, run it again until it reports no errors.
My System SpecsSystem Spec
27 Apr 2015   #5
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Something is wrong with that G drive. Try another disk or fix the G drive (chkdsk and clean and redefine a partition).
My System SpecsSystem Spec
27 Apr 2015   #6
sspohl

Windows 7 Home Premium (x64) SP1 (build 7601)
 
 

the only thing on G are two separate macrium images, the one i'm trying to use is 31.9213 gb, plus a couple random files i just copied there to be sure the drive works. no problems using G, and when i start macrium and browse to the image located there, it looks perfectly fine and useable.

i did not try to boot from the disk when i made it. poor planning, i know. also around the same time i made a windows 7 repair disk and a boot disk for windows 7 clean install, neither of which i tried to use.

in system restore, there are about four points over the last couple days, all of which i know the machine crashed while they were in progress so i don't think they are good, plus they are after the crashing problem started. the two points in april i mentioned in my original post don't work. then there is a gap before weekly restore points from 12/28 and prior all the way back to setting up a regular backup system last august. none of those december and prior points work, they all say the selected backup could not be found; system restore is looking for a restore point that is on your backup. the gap between the april and december restore points has me puzzled... guessing my backup has not been working for a while. did have a problem in first week of january where i was able to use a system restore and get running again, maybe something happened then.

sfc /scannow ran and did not find any errors.
My System SpecsSystem Spec
27 Apr 2015   #7
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

I agree with WHS.

Run checkdisk on it.

If it passes, copy whatever is on G to some other drive, maybe D.

Then wipe and reformat G.

Then copy the stuff back to G and see if things catch fire when you try to restore that image.

I'm not sure about your original problem--spontaneous shutdowns. That could be hardware--PSU or motherboard.
My System SpecsSystem Spec
27 Apr 2015   #8
sspohl

Windows 7 Home Premium (x64) SP1 (build 7601)
 
 

Tried to run chkdsk on G, but of course computer crashed before it finished.

Not sure what is fingering G as the problem when the drive is useable for all other purposes and when Macrium sees it when Macrium starts from C?

Also, when I use my Macrium boot disk, it doesn't see the C drive either, the only drive it sees is the portable backup HDD on I. I copied the Macrium image from G to I and booted with the disk... It sees the copied over image just fine but there's nowhere to restore it to... Like C doesn't exist.

And maybe I should be more worried about the spontaneous crashing? Not even sure where to start on that one, I was only guessing that it was because of an update and that's why I was trying to restore to a previous point.

Is it time to wash my hands of this machine entirely? It was just outside of warranty in July last year when it started doing random and frequent BSODs. I learned a lot on sevenforums and by August I had a rational backup plan in place and a factory reinstall cleaned of bloat thanks to tutorials. Things went along just great until January when it started crashing again but Windows restore got me going again really quick. Now for the last ten days it's crashing again. In January and now, crashing = rebooting, not the BSODs of last July.
My System SpecsSystem Spec
27 Apr 2015   #9
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Quote:
Tried to run chkdsk on G, but of course computer crashed before it finished.
That is a sign of pretty serious problems. See whether there are any tools from the disk manufacturer that you can use - e.g. Seatools for Seagate disks.
My System SpecsSystem Spec
27 Apr 2015   #10
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

Off the top of my head, I wouldn't expect "updates" to be the most likely cause of spontaneous shutdowns. Are you referring to Windows updates?

Finding the cause for that can be problematic without a lot of time spent and access to known good replacement parts that could be swapped in for possibly defective parts.

I assume you have no replacement motherboard or power supply you could swap in temporarily.

You could always run memtest86+ to see if you have a RAM issue. I noticed you have 3 sticks of RAM totaling 10 GB. Is that factory-installed RAM or did you change it?

Is this PC overclocked?

Had you opened the case at all around the time this problem developed months ago?

Have you rechecked to confirm all internal cables are seated properly?

How old is the machine and its individual components?

If this problem had never appeared, would you still be thinking about maybe a new PC or total rebuild? I'm just trying to gauge your willingness or unwillingness to spend a lot of hours troubleshooting to no avail versus spending say $500 to rebuild versus continuing living with the frustration of the issue.

It's only speculation that any Macrium image restoration would solve the spontaneous shutdown problem, particularly since you have a history of BSODs dating back nearly a year.
My System SpecsSystem Spec
Reply

 System Restore not working (0x8000ffff); neither is Macrium Reflect




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Macrium Reflect Free, AHCI, IDE system backup & restore
Hi, I have just upgraded my system and am now using a single Windows 7 install on a Samsung SSD hard drive. This was installed and running under AHCI rather than IDE which I was previously used to. This is for the performance benefits of Sata/SSD from what I can understand. I know that I...
Backup and Restore
restore file using Macrium Reflect free
I have never had the need to restore deleted folders or files; so I decided to create a test folder containing a test file on my desktop. I used "image this disk" to create an image backup and then deleted the test folder. The instructions included in the help files do not follow exactly what I...
Backup and Restore
Restore to another drive with Macrium Reflect
My objective: multiple backups of my "C" drive. And I would like the "other" drive to be bootable (I can easily switch boot drives in my BIOS) -- which means it can't be in the compressed format and has to have a correctly populated boot sector. I've just loaded the free trial of Macrium...
Backup and Restore
Macrium Reflect v5 restore
This morning I had to restore an image using Macrium. The image was only 5 days old. I had made both the Linux and Pe rescue disks. The Linux disk did NOT work at all. The PE rescue disk loaded and first it did not load 3 drivers, but I did a scan and it found the drivers and loaded them. ...
Backup and Restore
Macrium Reflect Restore problems
I am just setting up my system, a clean install of Win 7 x 64 I have installed macrium reflect free ed. and have managed to create a backup image of the C partition. However on running restore and going through the wizard I get to the screen 'Drive C is locked The partition you are trying to...
Backup and Restore
Macrium Reflect - How do you restore
I have been looking at this software and it looks great so far. However when reading the documentation I notice to make a restore disk you need to purchase software. SO when using the free edition how are you managing your restore when needed? :confused: Macrium Reflect Backup and Hard Disk...
Backup and Restore


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:53.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App