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Windows 7: macrium reflect not compatible with 4k drives?

19 Nov 2015   #1
louis14

windows 7 Home Premium 64 bit
 
 
macrium reflect not compatible with 4k drives?

I use macrium reflect free with a 2tbyte 512bytes/sector drive and it works.
I tried macrium reflect free on a new drive 3tbyte 4k/sector and it gave an error:
Error during the last asynchronous operation.
- Returned HRESULT = 0x8004230f
- Error text: VSS_E_UNEXPECTED_PROVIDER_ERROR
- Please re-run VSHADOW.EXE with the /tracing option to get more details
Completing the backup (BackupComplete) ...
ERROR: COM call "m_pVssObject->BackupComplete(&pAsync)" failed.
- Returned HRESULT = 0x80042301
- Error text: VSS_E_BAD_STATE

does macrium reflect free not work with 4k drives?Does this mean you can use reflect only on 2tb drives or below?


My System SpecsSystem Spec
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19 Nov 2015   #2
strollin

W10 Pro desktop, W10 laptop, W10 laptop, W10 Pro tablet (all 64-bit)
 
 

What were you trying to do when you encountered the error? Was it when you tried to install the software or when you tried to backup or what?

You might have better luck contacting the makers of Macrium Reflect. Here's a link to their trouble shooting section on their website: Troubleshooting - KnowledgeBase - Macrium Reflect Knowledgebase

They also have a forum that you could ask your question on.
My System SpecsSystem Spec
19 Nov 2015   #3
louis14

windows 7 Home Premium 64 bit
 
 

Hi strollin,
Thanks for your answer.
In the knowledge base i've found the answer:
VSS fails due to disks with a non-standard sector size - KnowledgeBase - Macrium Reflect Knowledgebase
I suppose the standard size is 512 bytes/sectornly this is supported

remark:to put a message on the reflect forum you need an account and you can get only an account when you buy reflect
My System SpecsSystem Spec
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19 Nov 2015   #4
louis14

windows 7 Home Premium 64 bit
 
 

maybe i have to take contact with western digital because in the reflect knowledge base there is a note some wd discs may be formatted to " windows vista compatibility" with 512e sector which gives no VSS error
the formatting would be perfomed with a wd software
My System SpecsSystem Spec
19 Nov 2015   #5
OvenMaster

Win7 Pro 32bit; Zorin OS 9 Core (in VM)
 
 

This may shed some light on the subject:

v5: Incompatible Disk Selected (Version 5.x)
Incompatible Disk Selected - KnowledgeBase - Macrium Reflect Knowledgebase (Version 6.x)

The only situation that will not work properly is putting a saved Reflect image using 512 or 512e(mulation) sectors (saved to Drive X:\, for example) onto a 4096 byte target (C:\) drive. You can save the image but you can't actually use it when you need it.
This is why I made sure to buy an older-style 500GB WD 512 byte sector drive to save Macrium images, in order to match my 160GB WD 512 byte sector boot drive. I didn't want to take any chances with so-called "512 emulation" or 4096 byte sectors on a new drive.
My System SpecsSystem Spec
20 Nov 2015   #6
louis14

windows 7 Home Premium 64 bit
 
 

The documentation speaks only about source and target disc but my problem is none of them: my problem is the disc where I save the image file on during the backup.
This saving gives a windows shadow copy error with a 4K disc to save.
I have no "incompatible disc selected" error.
I've tried to backup an image on the 4K drive with windows 8.1 and that works.
For me it's difficult to use a small 500Gbyte drive because de c: drive to image is 650Gbyte (450Gbyte used): so i could take only 1 image.
My System SpecsSystem Spec
20 Nov 2015   #7
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

From an elevated command prompt (Run as administrator) enter this command:
vssadmin list providers
Elevated Command Prompt

If you have multiple providers listed that could be part of your problem, post a screen print showing what you have.
Screenshots and Files - Upload and Post in Seven Forums

I'm on 8.1 right now, but here is an example of what i see for providers, i only have one:

macrium reflect not compatible with 4k drives?-vss_providers.png


My System SpecsSystem Spec
20 Nov 2015   #8
RolandJS

Windows 7 Professional 64-bit
 
 

If the Windows Volume Shadow Service/Copy needs to be fixed, in Safe Mode with Networking, ran tweaking.com's Windows Repair (All in One), VSS checkmarked, and maybe even items #26 & 27. NoelDP brought up an excellent point in another thread about Everyone permission rights during WR's run, you'll have to search for his comment.
My System SpecsSystem Spec
20 Nov 2015   #9
louis14

windows 7 Home Premium 64 bit
 
 

I have also only one provider: see my attached cmd screenshot.
My windows 7 home laptop macrium reflect works with a 512e drive.So i think there is nothing wrong with windows shadow copy.Maybe windows 7 SP1 shadow copy is not compatible with 4k drives.
I want to use the 4k drive because i want to keep the images on 512e drive which is full.
In the following tekst:
https://support.microsoft.com/en-us/kb/2510009
they say 4k drives are not supported in windows 7!
but the shop sellers pretends the wd drive my passport 3tb is compatible with windows 7
i can paste (little)files on the 4k drive with windows 7 file explorer
My System SpecsSystem Spec
20 Nov 2015   #10
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

If the suggestion by RolandJS doesn't help, there is a lot of documentation in the Macrium Help Troubleshooting section for VSS errors.
Troubleshooting - KnowledgeBase - Macrium Reflect Knowledgebase.

From what i read there, I'm not sure if MR will work with 4K sectors.

I have a 3TB HD with 512 sectors.
I don't use USB drives, i prefer the speed of SATA.
I have removable trays so i can pop SATA bare drives in and out easily.

Maybe you can return the drive and exchange it for one with 512 sectors.
You might consider getting a HD docking station so you can use OEM bare drives for backups/offline storage.
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