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Windows not genuine after cloning or image restore to new HDD
The original OS HDD (130GB) was running out of space so I cloned it to a 1TB drive using Acronis obtained from the Western Digital site. I also created an image of the original drive using this program prior to cloning. The cloned drive initially appeared to work OK although I noticed the label for my data HDD had changed from "K" to "F". Within a day or so I started getting a window popping up that said my copy of windows was not genuine. I also noticed I was not getting updates. The computer properties window says it is genuine and gives a product ID number. I called Microsoft (ran slui 4) and did a successful reactivation but the not genuine windows still pops-up. The problem occurs with both the cloned version and if I restore the image on to the new drive. I've look at this forum and see others have had similar problems and its been related in some cases to driver issues. But I can't determine which apply to my case. I ran the MGADiag tool and it says my copy is genuine but list mismatches. Below is a txt file of that report. Any help is greatly appreciated. Thank you.
Code:Diagnostic Report (1.9.0019.0): ----------------------------------------- WGA Data--> Validation Status: Genuine Validation Code: 0 Cached Validation Code: 0x0 Windows Product Key: *****-*****-D4KTP-THCMQ-2HKP9 Windows Product Key Hash: G7RoiDXyKqy+82b/EM4fHvTrHRE= Windows Product ID: 00371-840-2875006-85938 Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {1280ED3C-5568-4415-9A45-3BC4EAD1D97B}(1) Is Admin: Yes TestCab: 0x0 WGA Version: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.151019-1254 TTS Error: Validation Diagnostic: Resolution Status: N/A WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 WGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine Microsoft Office Enterprise 2007 - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395] File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395] File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514] File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514] File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385] File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514] File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385] File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385] File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385] File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514] File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514] File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385] File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514] File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0] File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0] File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514] File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514] Other data--> Office Details: <GenuineResults><MachineData><UGUID>{1280ED3C-5568-4415-9A45-3BC4EAD1D97B}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2HKP9</PKey><PID>00371-840-2875006-85938</PID><PIDType>5</PIDType><SID>S-1-5-21-1553074021-3844368633-55598466</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dc7900 Convertible Minitower</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786G1 v01.16</Version><SMBIOSVersion major="2" minor="5"/><Date>20090305000000.000000+000</Date></BIOS><HWID>C73F3407018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-BPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>45182F187094586</Val><Hash>EgCl0str6/BY+x4GP0Rn3+QDmHY=</Hash><Pid>89388-707-2600463-65741</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Professional edition Description: Windows Operating System - Windows(R) 7, RETAIL channel Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00371-00170-840-287500-00-1033-7600.0000-2942009 Installation ID: 002280004464305370187740183295186425687381122194591890 Processor Certificate URL: SpcService Web Service Machine Certificate URL: RacService Web Service Use License URL: UseLicenseService Web Service Product Key Certificate URL: PkcService Web Service Partial Product Key: 2HKP9 License Status: Licensed Remaining Windows rearm count: 4 Trusted time: 4/5/2016 10:40:58 PM Windows Activation Technologies--> HrOffline: 0x8004FE21 HrOnline: 0x00000000 HealthStatus: 0x000000000001EFF0 Event Time Stamp: 4:2:2016 23:55 WAT Activex: Registered WAT Admin Service: Registered HWID Data--> HWID Hash Current: MAAAAAEAAwABAAEAAAABAAAAAgABAAEAln1sKr7UuJLI6xwbKCQqi0R08gsKJExY OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC COMPAQ EAGLLAKE FACP COMPAQ EAGLLAKE HPET COMPAQ EAGLLAKE MCFG COMPAQ EAGLLAKE ASF! COMPAQ EAGLLAKE TCPA COMPAQ EAGLLAKE SLIC HPQOEM SLIC-BPC DMAR COMPAQ EAGLLAKE
Last edited by Brink; 11 May 2016 at 11:19. Reason: code box
Quote
but i dont think you can run Enterprise Office on W7 pro.