Acronis True Image 2010 Boot Disk

So today I downloaded the latest build of TI 2010. I uninstalled the old and put this version on. I decided to make a new boot disk with the latest build. I burned this to dvd and it dawned on me that i haven't actually ever tried the TI boot disk to see if I can boot into TI environment and see if it recognises my images.

So I booted my computer from dvd and TI loaded no problems. I chose TI from the menu and once the main screen was loaded my mouse and keyboard failed to work. The only thing I could do was do a forced reboot from the button on the front of the tower. I have a wireless keyboard and mouse.

I had a chat session with Acronis and they told me that a wireless mouse and keyboard is not supported in the Acronis boot environment. He suggested a workaround by disabling the usb legacy support through the bios and this would make the motherboard adopt wireless devices. I don't know if I done the right thing but I disabled the usb keyboard and mouse through the bios and they didn't work so I am guessing i didn't. I have a gigabyte GA-EX58-UD3R if this helps.

What is the best way using acronis TI in a disaster situation to boot this disk?

Am I better off buying a cheap wired keyboard and mouse for this situation?

Any help would be appreciated.

There's no alternative for a wired keyboard, at the very least. You can navigate through the Acronis EBD GUI with your arrow buttons easily enough. I'm not 100% sure all wireless devices are a no no, but it's not uncommon as it's an emergency disk powered by a minimal Linux boot agent.

You can also slap the ISO resource files onto a sub 2Gb USB stick and boot from that to save groping around for a physical disk when you're stuck.

Qdos said:

There's no alternative for a wired keyboard, at the very least. You can navigate through the Acronis EBD GUI with your arrow buttons easily enough. I'm not 100% sure all wireless devices are a no no, but it's not uncommon as it's an emergency disk powered by a minimal Linux boot agent.

You can also slap the ISO resource files onto a sub 2Gb USB stick and boot from that to save groping around for a physical disk when you're stuck.

Thanks for the response. If I did decide to purchase a cheap wired keyboard and mouse, am I better buying a wired usb device (my wireless keyboard and mouse are connected via usb) or am I better trying to find a wired set using the ps/2 connectors.

If you can pick up a USB keyboard and your BIOS recognises USB in the pre-boot environment it'll be fine (most modern BIOS's will). Personally I keep a PS/2 KB & optical mouse kicking around just in case.

Most repair shops stick to the PS/2 interface, because it's universal. That said there are now a few mother boards which don't even have PS/2 ports any longer.

Thanks again for the response. I had a look and my motherboard does have the ports. Just out of curiosity if I did buy a usb wired mouse and keyboard set (probably will go for the ps/2 set) is there a chance i could run into the same problems as my transmittor for my wireless keyboard and mouse is connected via usb. Or does the motherboard look at this differently?

@pageyboy
Re wireless keyboard:
I think you will find Acronis are talking pork pies.
1. Version 2010 build 5055 boot disk worked perfectly with wireless keyboards
2. Versions 6029 & 6053 do not
They seem to have made a mess of the coding since version 5055 and do not want to admit it.
FYI the following boot disks work perfectly with wireless keyboards & mice on Windows 7 64 Bit I have tested them all:
Norton Ghost 15
Shadowprotect 3.5
O&O Diskimage 4.1.47
Active@DiskImage 3.3
My personal favourite is Shadowprotect which just does the job without any nonsense
I doubt if Acronis deliberately left out wireless support when all their competitors include it
:)

Tews said:

Just get the ps2 keyboard and mouse since you have the connections... its not like you're going to be using it on a daily basis....

Very true. Thanks for the response.