Windows 7: Acronis True Image 2010 Boot Disk

So today I downloaded the latest build of TI 2010. I uninstalled the old and put this version on. I decided to make a new boot disk with the latest build. I burned this to dvd and it dawned on me that i haven't actually ever tried the TI boot disk to see if I can boot into TI environment and see if it recognises my images.

So I booted my computer from dvd and TI loaded no problems. I chose TI from the menu and once the main screen was loaded my mouse and keyboard failed to work. The only thing I could do was do a forced reboot from the button on the front of the tower. I have a wireless keyboard and mouse.

I had a chat session with Acronis and they told me that a wireless mouse and keyboard is not supported in the Acronis boot environment. He suggested a workaround by disabling the usb legacy support through the bios and this would make the motherboard adopt wireless devices. I don't know if I done the right thing but I disabled the usb keyboard and mouse through the bios and they didn't work so I am guessing i didn't. I have a gigabyte GA-EX58-UD3R if this helps.



What is the best way using acronis TI in a disaster situation to boot this disk?

Am I better off buying a cheap wired keyboard and mouse for this situation?

Any help would be appreciated.

There's no alternative for a wired keyboard, at the very least. You can navigate through the Acronis EBD GUI with your arrow buttons easily enough. I'm not 100% sure all wireless devices are a no no, but it's not uncommon as it's an emergency disk powered by a minimal Linux boot agent.

You can also slap the ISO resource files onto a sub 2Gb USB stick and boot from that to save groping around for a physical disk when you're stuck.

Thanks for the response. If I did decide to purchase a cheap wired keyboard and mouse, am I better buying a wired usb device (my wireless keyboard and mouse are connected via usb) or am I better trying to find a wired set using the ps/2 connectors.

If you can pick up a USB keyboard and your BIOS recognises USB in the pre-boot environment it'll be fine (most modern BIOS's will). Personally I keep a PS/2 KB & optical mouse kicking around just in case.

Most repair shops stick to the PS/2 interface, because it's universal. That said there are now a few mother boards which don't even have PS/2 ports any longer.

Thanks again for the response. I had a look and my motherboard does have the ports. Just out of curiosity if I did buy a usb wired mouse and keyboard set (probably will go for the ps/2 set) is there a chance i could run into the same problems as my transmittor for my wireless keyboard and mouse is connected via usb. Or does the motherboard look at this differently?

@pageyboy
Re wireless keyboard:
I think you will find Acronis are talking pork pies.
1. Version 2010 build 5055 boot disk worked perfectly with wireless keyboards
2. Versions 6029 & 6053 do not
They seem to have made a mess of the coding since version 5055 and do not want to admit it.
FYI the following boot disks work perfectly with wireless keyboards & mice on Windows 7 64 Bit I have tested them all:
Norton Ghost 15
Shadowprotect 3.5
O&O Diskimage 4.1.47
Active@DiskImage 3.3
My personal favourite is Shadowprotect which just does the job without any nonsense
I doubt if Acronis deliberately left out wireless support when all their competitors include it

Just get the ps2 keyboard and mouse since you have the connections... its not like you're going to be using it on a daily basis....

Very true. Thanks for the response.