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Windows 7: Backup - Error 0x80070002

09 Feb 2010   #1

Windows 7, Super OS 9.10
Backup - Error 0x80070002


I currently have a dual-OS set up on my desktop. On my primary drive, I have Super OS 9.10 (a variation on Ubuntu Linux 9.10), and on the slave, I have Windows 7 Professional.

I installed Windows 7 first with that physical drive being the only drive in the computer, so it's assigned the C drive. I then put in the other hard drive as primary and installed Super OS, which uses ext4 as the file system, and I set up an NTFS partition to allow me to have some extra hard drive space for Windows (It's assigned drive letter D). I use grub to manage the dual boot, which I have had no problems with.

When I set up my Windows Backup, I set it up to back up to an external hard drive. The process always fails, though it gets through almost the entire process (according to the progress bar). My guess is that it's trying to access the ext4 partition to back it up also, but I have no proof of this. It's the only thing I can think of that could make this fail.

Any Ideas?


My System SpecsSystem Spec

09 Feb 2010   #2

Windows 7 Professional x64

I found this. Maybe it will help you. Best of luck and welcome to the forums.

This problem is due to one or more profiles under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList with missing ProfileImagePath.

To check whether you have missing profiles:
1. Open regedit, navigate to the above registry key. (HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList). Expand the list

2. Click on each of the profiles listed. The first 3 profiles should have ProfileImagePath value of
%SystemRoot%\System32\Config\SystemProfile, %SystemRoot%\ServiceProfiles\LocalService, and %SystemRoot%\ServiceProfiles\NetworkService respectively.

3. Starting from the 4th profile, the ProfileImagePath should contain path to the user profiles on your machine, such as C:\users\Christine

4. If one or more of the profile has no profile image, then you have missing profiles.

To work around this, delete the profile in question (Caution: The registry contains critical settings that are necessary for your system to function properly. Take extra caution while making changes)

1. First, export the ProfileList key for safekeeping. (Right click on the key, choose “Export”, and save it to the desktop.)
2. Right click on the profile in question, choose delete.
3. Try backup again.
Post found here
My System SpecsSystem Spec
09 Feb 2010   #3

Windows 7, Super OS 9.10


I don't seem to have any profile problems, according to what I can tell. Here's a list of the ProfileImagePath data (simplified list, but I think you'll get the gist):


Four entries, 3 for system, and I only have one user on the computer.
My System SpecsSystem Spec

09 Feb 2010   #4

Windows 7 Professional x64

Well, it looks good to me, it was worth a look. If I can find anything else I will let you know.

Best of luck with it, I am wondering if it has to do with the file system, or grub....but I don't know for sure. Have you done an sfc /scannow? You might try it.
My System SpecsSystem Spec
09 Feb 2010   #5

Windows 7, Super OS 9.10

I'm running a Backup right now to see if I can see anything else...

It did drive D: first, and now it's making a system image of C.

It says "completed system image of C:...", the progress bar is fully green, then it turns red and says "The backup did not complete successfully. When I click on Options and More Information, I get the same error, 0x80070002. Maybe that helps, iunno.

My System SpecsSystem Spec
09 Feb 2010   #6

Windows 7 Professional x64

Yes, everything I am reading is pointing to the same thing with the missing profiles.

Maybe running a repair install and using Windows 7 to manage the OSs.

Another option is using Acronis or Paragon. I'll bet they will work. You might try the free version or a trial to see for sure. Maybe Windows imaging is not fond of having a "non-Windows" system there.
My System SpecsSystem Spec
09 Feb 2010   #7

Windows 7, Super OS 9.10

All righty then. Well, is there an easy way to remove the folder with the data from previous attempts at backup? (I'm hoping I'm not being a complete noob asking that question if it's a 'yeah. delete the folder.' response...)
My System SpecsSystem Spec
09 Feb 2010   #8

Windows 7 Professional x64

If it failed you're good to delete it. It should be no problem.

Even if it was successful you can delete them if you don't want them.

Best of luck, if I find anything I will let you know.
My System SpecsSystem Spec
02 Mar 2010   #9

ubuntu 9.10/windows7


Strangely enough I face the same problem.
I had windows 7 installed separately and the problem didn't exist.
Then I inserted another disk and installed ubuntu.
So I have 2 systems on different disks.
Ubuntu's disk is Master and windows7's disk is slave.

Have you solved your problem?

My System SpecsSystem Spec
03 Mar 2010   #10

Windows 7, Super OS 9.10

I never figured out what was causing the problem. I had to downgrade back to XP due to confusion with the product key I got through my school for Windows 7 Pro. I thought the license agreement said it was multi-use, so I initially installed it on my netbook and then my desktop. I had to downgrade the desktop because it wouldn't take the key.

So for me the problem will always be in the 'unresolved' department.

Good luck with Ubuntu and Windows 7!

My System SpecsSystem Spec

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