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Windows 7: Can't run backup on my new Win 7 Pro system

25 Mar 2010   #1

Windows 7 Pro 64bit SP1
Can't run backup on my new Win 7 Pro system

Posted this a few days ago in the maintenance forum...probably should have been here...please review below and let me know if you can how to configure Bitdefender 2010 to run with Win 7 backups ?? No reply from BD support for going on 3 days...

Thanks, TR

I have been unable to run basic Windows backup in my new install of Windows 7 Pro ? I keep getting repeated backup failed messages. I have attached 2 screen shots showing the errors .

Have no other backup software on this system

Any ideas on how to get the Windows 7 Pro backup system to work and/or what's causing the "access denied" message ?

Thanks guys...problem solved...partially. Also did a Google search and found a number of posts suggesting anti-virus software conflicts. I disabled my Bitdefender Internet Security 2010 AV and low and behold the manual backup went through smoothly.

However...this doesn't solve the auto backup issue which still fails if BD AV is enabled. Posted on Bitdefender site but based on other posts there...don't expect much help from BD support.

Any ideas on what or how to set an "exception" in Bitdefender (or other AV products) that might prevent the "
access denied " issue when running Win 7 backup at night so I don't have to manually set up the backup process by disabling Bitdefender AV service ?


Attached Thumbnails
Can't run backup on my new Win 7 Pro system-backup2.jpg  
Attached Images
Can't run backup on my new Win 7 Pro system-backup.jpg 
My System SpecsSystem Spec
26 Mar 2010   #2

Windows 7 Professional x64

It looks like Bit Defender is not working well for you.

I suggest removing it completely, and using the free security suite Microsoft Security Essentials instead.
My System SpecsSystem Spec
26 Mar 2010   #3


Quote   Quote: Originally Posted by Jonathan_King View Post
It looks like Bit Defender is not working well for you.

I suggest removing it completely, and using the free security suite Microsoft Security Essentials instead.
I agree with your first statement, but the second one, I would offer an alternative.

Try Avast! AntiVirus or Avira. They have served me well.
My System SpecsSystem Spec

26 Mar 2010   #4

Windows 10 Pro X64

This has some excellent comparative data for Av software. It's from February 2010 but still very informative: Welcome to
My System SpecsSystem Spec
24 Apr 2010   #5
Green Lantern

Windows 7 64 bit

I am having the same problem. A new Windows 7 System and the Windows Backup Utility fails when the Microsoft Security Essentials is turned on. I can turn it off manually but I like to automatically schedule my backups and this is a pain. Is there a handling for this known out there? Many thanks.

My System SpecsSystem Spec
24 Apr 2010   #6

64-bit Windows 8.1 Pro

Have you considered using a different back up program such as macrium reflect... its free and does a great job... problem solved...
My System SpecsSystem Spec
26 Apr 2010   #7

Windows 7 Pro 64bit SP1

Soved my problem was Bitdefender was stopping the auto backyup. Hqad to place sdclt.exe (Win 7 Pro 64bit backup exe) into my Bitdefender "exclusions" section.

Backups have been running fine ever since..

My System SpecsSystem Spec

 Can't run backup on my new Win 7 Pro system

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