On my gf's computer (HP Mini 110) I updated the OS from 7 Starter to 7 Professional back in January. No problems until 2 days ago when her touchpad stopped working. I then called HP customer service to send it in to get it fixed and they told me that there is a driver compatibility issue with the 2 versions and said that it must be put back to starter in order for the warranty to stand (upgrading or downgrading OS or OS versions arent covered under the warranty)
What I need to do (I mostly need confirmation):
I am going to use the restore partition from HP to restore back to starter. However the pc does not have a cd drive. I have a 300GB external that I plan to backup the whole image to. My concerns are:
- when I restore back to starter, do I have to go through activation all over again? Not a problem though cause key is on bottom of PC
- Once I send back to HP and they return the PC will have starter, Do I just do a restore and point to the image on the external drive???
- If that is the correct way, do I then again have to worry about activating my 7 Professional again? I just dont want to have to search the whole house trying to find where I wrote the key. (Yes it is a legal copy)
I just would like to know what to expect when I am going though this. My gf would kill me if I lost all of her documents from the past 7 years that she meticulously has organized.
Basically what I need is to temporarily switch to starter, and within the starter, do a restore back to Professional. If there needs to be a clarification, please let me know.
I have never used restore so sorry for any ignorance.