My Windows 7 Home (64bit), Dell 1721 Inspiron has just crashed. I cannot enter Windows in Safe Mode.
I can however access the System Recovery page but it says that it cannot find any restore points. The message is:
"To use System Restore, you must specify which Windows installation to restore.
Restart this computer, select an operating system, and then select System Restore".
The issue is actually as described here: SATA Drivers - Load in Windows Recovery Options
, i.e. no Operating Systems are being shown.
I know the machine creates regular Restore Points; I had even checked this in Task Scheduler in the past and all was working fine.
In order to show the Operating Systems it is requesting that the hard disk drivers are installed.
I've downloaded the AMD SATA drivers from here: DriverPack Mass Storage 10.03 for Windows Vista (x64) | DriverPacks.net
and when I click "Load Drivers" then it says "Adding Drivers..." and then it goes back to the same screen, i.e. the first screen here: SATA Drivers - Load in Windows Recovery Options
So to summarise, I know there are restore points, but I cannot access them.
I'm really stuck so any ideas are appreciated.