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Windows 7: Firefox is not responding Windows 7 ApphangB1

21 Jan 2012   #1

Windows 7 Ultimate x32
Firefox is not responding Windows 7 ApphangB1


Around once a week, Firefox freezes (sometimes when I'm away and sometimes when I'm using it) and Windows returns an ApphangB1 error on my laptop. I also occasionally see an ApphangB1 error when using Word and Explorer. Any thoughts? Thanks!

Memory dump (136MB):

System info:
Manufacturer Dell Inc.
Model XPS M1330
Total amount of system memory 4.00 GB RAM
System type 32-bit operating system
Number of processor cores 2
64-bit capable Yes

Processor Intel(R) Core(TM)2 Duo CPU T8100 @ 2.10GHz 5.6 3.1
Memory (RAM) 4.00 GB
Graphics Mobile Intel(R) 965 Express Chipset Family
Windows 7 Ultimate

A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: firefox.exe
Application Version:
Application Timestamp: 4ef15e74
Hang Signature: c1af
Hang Type: 0
OS Version: 6.1.7601.
Locale ID: 1033
Additional Hang Signature 1: c1af38ef43f07b8322cb7bf9b61ad04f
Additional Hang Signature 2: 9d22
Additional Hang Signature 3: 9d22fe617582c9a09b65d46ab91db94d
Additional Hang Signature 4: c1af
Additional Hang Signature 5: c1af38ef43f07b8322cb7bf9b61ad04f
Additional Hang Signature 6: 9d22
Additional Hang Signature 7: 9d22fe617582c9a09b65d46ab91db94d

My System SpecsSystem Spec

21 Jan 2012   #2

Win 7 Ultimate 64-bit. SP1.

Hello there,

* Have you tried uninstalling & reinstalling Firefox?

* Are you running the lastest version of Firefox?

* Are your Extensions & Plug ins up to date?

* Have you tested Firefox in safe mode?
Safe Mode - MozillaZine Knowledge Base

* Have you tried making a new profile & seeing if the problem still exists?
Creating a new Firefox profile on Windows - MozillaZine Knowledge Base

* FYI...
Firefox hangs - MozillaZine Knowledge Base

Problematic extensions - MozillaZine Knowledge Base
My System SpecsSystem Spec

 Firefox is not responding Windows 7 ApphangB1

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