Error 651 pop-up in Live Mail


  1. Posts : 5
    Windows 7 Home Premium
       #1

    Error 651 pop-up in Live Mail


    Can someone help me get rid of an annoying pop-up window in my new Windows 7 email?

    Even tho' I am auto connected to HS broadband and have no problem with my browser, when I access my Live Mail I always get a pop-up window headed "Dial-up Connection" which appears to be trying to dial. If I ignore this pop-up I get a second pop-up 20 seconds later headed "Error connecting to broadband" (even tho' I am already connected)> it then says Error 651. Behind these pop-ups my new emails are happily loading!

    From my searches it appears that error 651 is a common problem.

    This old senior would be very grateful for any advice.
    Thanks
      My Computer


  2. Posts : 17,796
    Windows 10, Home Clean Install
       #2

    Try this
    WLM>Tools>Options>connections>ask before dialing a connection, should be ticked
      My Computer


  3. Posts : 5
    Windows 7 Home Premium
    Thread Starter
       #3

    Thanks Rich - appreciate the very quick reply.

    Under "connections" there are three sections: "Dial-up", "Internet Connection Settings" and "Connecting to Windows Live services".
    For "Dial up" there are two boxes, namely "Ask before switching dial-up connections", and "Hang up after sending and receiving". I don't see an option for "Ask before dialing a connection". I have tried checking, and unchecking these boxes - to no avail.

    Under "Internet Connection settings" I have clicked "Change" and checked the box labeled "Never dial a connection" - still no joy.

    Thanks anyway.
      My Computer


  4. Posts : 17,796
    Windows 10, Home Clean Install
       #4

    You have Windows Live Mail not Windows Mail Correct?
      My Computer


  5. Posts : 5
    Windows 7 Home Premium
    Thread Starter
       #5

    Correct
      My Computer


  6. Posts : 17,796
    Windows 10, Home Clean Install
       #6

    I will look into that setting, I think that is the source of the problem. If I come up with anything I will post.
      My Computer


  7. Posts : 5
    Windows 7 Home Premium
    Thread Starter
       #7

    Thank you Richard - most appreciated.
      My Computer


  8. Posts : 17,796
    Windows 10, Home Clean Install
       #8

    What do you show on IE under
    tools
    internet option
    connections

    Never dial?
      My Computer


  9. Posts : 5
    Windows 7 Home Premium
    Thread Starter
       #9

    Yes - "Never Dial". I have compared the Internet settings on IE with the same on Live Mail and they appear to be identical. Interestingly I never get the pop-up windows on IE. Curious!
      My Computer


 

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