WOW!! Only registered two days and already months of help. The first problem I had was the Test Mode message that appeared on my desktop. I had trouble the first time but Shawn recognized my error and a second try to care of the problem. The second problem was a recurrence of one I had yesterday repeated. I could open Outlook Hotmail but could not open the emails from any folder. Instead of going back to the Win 7 forum I Googled the problem and selected what I was lead to believe was an MS help site. Long story short, the site I selected was not an MS site and even though I asked if it was the only answer I got from the tech was, "Yes, I am an MS trained technician." After identifying over 35,000 problems and 95 trojans, he finally said that he could fix them all FOR A FEE. I hung up and did contact a tech support outfit I had paid dearly for. After three or four hours, he did get rid of the problems and trojans I think the first guy installed. This morning I had the same problem with Outlook Hotmail and having learned my lesson went directly to the Win 7 Forum where I promptly found a solution to the problem. The solution was to deleted an update: KB670838. I deleted it and after rebooting, the problem was gone. I did notice one thing, IE 10 had been installed before I had the first problem with Hotmail, and I didnít intentionally install it. After deleting the update and restarting, my browser was IE 9.