Java(Sun) does not appear in Internet Options/Advanced

Judesman · 07 Jun 2011

I am having a problem downloading an Add-on from Ancesrtry.co.uk. Ancestry tell me that I should be using IE8 so I have reverted having upgraded to IE9. I have to install Java but that is allready installed (I have re-installed anyway). However if I go to Internet Options/Advanced Java(Sun) does not appear just before Multimedia so I can not check the box next to Use JRE (Current version number). I think this is the problem so why does this not appear in Internet Options/Advanced?

Any help please.

roncerr · 09 Jun 2011

Add-ons for IE are listed under Tools/Manage Add-ons (or possibly via the Windows Control Panel). I have a PC with Java but it doesn't appear in Internet Options.

Wallonn7 · 09 Jun 2011

Hi Judesman. :)
Go to Tools > Internet Options > Programs tab > Manage Add-ons > Toolbar and Extensions > scroll down 'til Sun Microsystems, Inc. Enable it if it is disabled. Hope that helps!

Judesman · 10 Jun 2011

Thank you very much. I have found it now and Java was enabled so the guidance I was given by Ancestry.co.uk was out of date and most likely related to XP! Whenever I access their web site I get a message "An Add-on for this website failed to run" The information bar tells me to "Check the security settings in Internet Options for potential conflicts" but apart from the advice given by Ancestry that I have followed to the letter I don't really know what I am looking for.

Wallonn7 · 10 Jun 2011

I had no problems accessing the site with Firefox 4.0.1 / Internet Explorer 9. You tried both? If the problem does not manifest in Firefox, try resetting the security settings of IE to defaults. To do this, go to Tools > Internet Options > Security tab > Restore the default level for all zones as shown below. Let us know the results.

Judesman · 10 Jun 2011

Thank you Wallonn7. I can access the site it is just that I get this warning about the Add-on failing to run. Ancestry told me that I should be using IE8 so I reverted and it didn't make ant difference. I have restored the default level for all zones but that doesn't make any difference and will have undone a number of changes that Ancestry told me to make. But if you are using IE9 at default level and you do not have this problem then I don't know where to go from here. I don't really want to download Firefox especially as there should not be aproblem with IE. Ancestry can not even tell me what the Add-on is although I suspect it might be their Enhanced Image Viewer. I am registered with Ancestry but don't pay them a subscription at present but that should not make any difference.

Wallonn7 · 10 Jun 2011

Open IE. Hold Ctrl + Shift + Del and clear its cache. Make sure you remember all passwords before do that.

Run Internet Explorer 9 in compatibility mode. To run in compatibility mode, click on the compatibility icon located next to the web
address bar. This icon looks like a piece of paper torn in half horizontally.

Try disabling "Protected Mode" using the following:

1. Close all open windows and programs.
2. Click on the Start button and then on Control Panel.
3. Click on "Classic View" on the left side, then double-click on Internet Options.
4. Click on the Security tab
5. Un-check the box for "Internet Explorer Protected Mode"
6. Click OK at the bottom, close the Control Panel, and open Internet Explorer to try again.

If this resolves the issue, then you might want to add Ancestry to your Trusted Sites in Internet Explorer. This will make it so that you
can enable protected mode for every other website but for ours it will be off. To add this to the trusted sites, go back to the options
and the Security tab, click on Trusted Sites, then the Sites button. Type in *.ancestry.co.uk, untick the "Require server verification"
box, and click Add. Then restart Internet Explorer and try again.

Let us know the results.

Judesman · 10 Jun 2011

Yes, I have done that-no difference. I have been in touch with Ancestry support but I don't think they have an answer. I may just have to put up with this irritating feature but it would be good to know what the Add-on is. Thanks for your input.

Wallonn7 · 10 Jun 2011

Have you done all above?...

derekimo · 10 Jun 2011

Judesman said:

Yes, I have done that-no difference. I have been in touch with Ancestry support but I don't think they have an answer. I may just have to put up with this irritating feature but it would be good to know what the Add-on is. Thanks for your input.

Try dis-abling one add-on at a time, see if you can narrow it down.