Hi, I do hope someone can help. I've used techncial forums as a lurker for many years and have always, always managed to recover from PC problems but this one has me stuck. My son picked up a trojan on his PC which started off a chain of popups making the PC unusable. On reboot the PC would just hang. I managed to log on okay in safe mode and do the usual tricks to remove the offending files, run an AVG scan and restore the system. To cut a long story short I am still unable to browse the internet or use email on his PC. I've tried wireless or hard wired connection. I've disabled and re-enabled LAN and wireless cards. I've checked my router for any issues. I've shutdown all the security and firewalls on his PC and tried again all to no avail.
The PC connects to and recognises our home network and can share files and printers. It seems to be accessing online data when I run google earth but refuses to access any web pages or send /recieve email.
Any advice, tips or suggestions would be really appreciated.
thanks in advance