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Windows 7: Authentication problem

28 Sep 2010   #1

Windows 7 32 bit
Authentication problem


I have been trying for a week now to get outlook 2010 up and running on 2 computers. One is running XP service pack 3, the other is running windows 7. I keep getting this reply on both machines when they try to send test emails. Send test e-mail message: None of the authentication methods supported by this client are supported by your server. Can you help me? Thanks in advance, CC.

My System SpecsSystem Spec
28 Sep 2010   #2

Windows 8.1 x64

By default, Outlook does *not* come configured with any authorization settings set up, and your ISP likely requires logon auth before being able to send mail. You probably need to contact your mail server admin (probably your ISP's helpdesk) and ask them what authentication method should be used in Outlook to connect to your mailbox to send mail via SMTP. There are many configuration options you can use in Outlook, but what you configure must match your ISP's settings or you'll get that error (the auth failure is happening during the client HELO or EHLO to the server, for what it's worth). If you contact your ISP and get the correct Outlook settings (and configure Outlook as they suggest), the error should go away.
My System SpecsSystem Spec
29 Sep 2010   #3

Windows 7 Ultimate x64 SP1

Hi, captaincrash (love the name ), welcome to the Seven Forums. Nice to have you aboard.

In addition to what Cluberti mentioned, have a look here for common settings and links thereto:

Broadband ISP Email Server Settings
My System SpecsSystem Spec

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