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Windows 7: Unable to login to Yahoo Mail

14 Nov 2010   #1
SlackerITGuy

Windows 8.1 Pro
 
 
Unable to login to Yahoo Mail

So here's the deal-o guys, ever since a couple of weeks ago, my dad's been unable to login to his Yahoo e-mail account, I've checked pretty much anything (AV or any other real-time shield blocking cookies or whatever, connecting his laptop directly to my ISP router, the list goes on and on).

What could be causing this?

Thanks.


My System SpecsSystem Spec
.
14 Nov 2010   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

See if it works in safe mode
See if you can log into his account with your computer
Download ccleaner and clean the crap from his computer, temp files, cache, etc.
Check browser security settings
Test with another browser.
My System SpecsSystem Spec
14 Nov 2010   #3
SlackerITGuy

Windows 8.1 Pro
 
 

Quote   Quote: Originally Posted by richc46 View Post
See if it works in safe mode
See if you can log into his account with your computer
Download ccleaner and clean the crap from his computer, temp files, cache, etc.
Check browser security settings
Test with another browser.
Hmm I haven't tried in SM yet .

I have however tried with different browsers, running CCleaner, etc...
My System SpecsSystem Spec
.

14 Nov 2010   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Safe mode will tell us a lot.
If that does work try a clean boot, so we can localize the cause.

Try using another user account, set one up if necessary.

Is his keyboard on cap lock or some other setting?
Can the keyboard be defective?

Can you log in with your computer using the password that he says is correct?
My System SpecsSystem Spec
14 Nov 2010   #5
SlackerITGuy

Windows 8.1 Pro
 
 

Quote   Quote: Originally Posted by richc46 View Post
Safe mode will tell us a lot.
If that does work try a clean boot, so we can localize the cause.

Try using another user account, set one up if necessary.

Is his keyboard on cap lock or some other setting?
Can the keyboard be defective?

Can you log in with your computer using the password that he says is correct?
Yup.

I haven't thought about the keyboard... Interesting.

Well I'm definitely gonna try all these later tonight.

Thanks Rich!

+rep

EDIT: Rep failed =(.
My System SpecsSystem Spec
14 Nov 2010   #6
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Ok, if you cant give rep, Make me happy by saying that we found the solution, which is a lot better.

Why did it fail, the spread it around rule?
My System SpecsSystem Spec
14 Nov 2010   #7
SlackerITGuy

Windows 8.1 Pro
 
 

Quote   Quote: Originally Posted by richc46 View Post
Ok, if you cant give rep, Make me happy by saying that we found the solution, which is a lot better.

Why did it fail, the spread it around rule?
Yup =/.
My System SpecsSystem Spec
14 Nov 2010   #8
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

No problem, as I said come back with good news and that is much better than anything.
Ill post any new ideas, too.
My System SpecsSystem Spec
14 Nov 2010   #9
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Test with another browser, Chrome, FireFox etc.
Check all my posts, want to be sure you saw all the additions that I made

Hey heres a good one, check the keyboard driver. Any warning markers, is it up to date?
My System SpecsSystem Spec
06 Dec 2010   #10
SlackerITGuy

Windows 8.1 Pro
 
 

Sorry for the MASSIVE delay but, my old man was on a business trip for the past few weeks (and naturally he had his laptop with him).

So, I stopped by his house late last night and tried a few more things:
  • A complete Windows re-install (It's an HP, so I used the recovery partition)
  • Tried different browsers (Chrome, Safari, etc)
  • Different AV setups

And nothing.

Same problem persists, which is baffling to say the least. The weird thing is, he's able to sign in from his desktop without any issues, but with his laptop, it sometimes works, and sometimes it doesn't.
My System SpecsSystem Spec
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 Unable to login to Yahoo Mail




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