Internet Browsers Won't Load even when Internet Connected! Please Help


  1. jaward1
    Posts : 3
    Windows 7 Home Premium 64 bit
       New #1

    Internet Browsers Won't Load even when Internet Connected! Please Help


    Hi, I am using Windows 7 and until yesterday Chrome was working fine. Then it just stopped working and internet explorer is the same! I know my internet is working cos I can wirelessly connect on my laptop. However I connect with ethernet cable to my PC (that isnt working ) so I don't know if this is an issue. I have done a virus scan with superantispyware, malwarebytes, windows defender, bazooka, spywareterminator, adaware, spybot and Avast and found a couple of things that have been deleted. I have done a registry scan. I have tried reinstalling internet explorer to no avail. I have cleared out my browsing history. I have tried disabling add-ons. I am also fairly sure my ethernet cable is working cos my computer can do virus database updates, connect to steam and connect to the itunes store! This problem is just with my browsers. More specifically at the moment, internet explorer 8. Please help!
    My ipconfig is here...
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.


    C:\Users\Tom>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Desktop
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : Home

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : Home
    Description . . . . . . . . . . . : Realtek RTL8101E Family PCI-E Fast Ethern
    et NIC (NDIS 6.20)
    Physical Address. . . . . . . . . : 00-21-97-A6-56-C7
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::85e1:3d6a:ecfa:c929%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 21 November 2010 09:54:12
    Lease Expires . . . . . . . . . . : 22 November 2010 10:16:51
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 234889623
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-DE-DC-B6-00-21-97-A6-56-C7

    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.Home:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Tom>

    Again, thanks so much for reading this!
      My Computer
    Quote Quote

  3. richc46
    Posts : 17,796
    Windows 10, Home Clean Install
       New #2

    Can you connect in safe mode
    Can you connect with clean boot?
    http://support.microsoft.com/kb/929135
      My Computer
    Quote Quote

  4. jaward1
    Posts : 3
    Windows 7 Home Premium 64 bit
    Thread Starter
       New #3

    Re: Safe Mode and Clean Boot


    I will do them now and post what happens! Thanks for quick reply!
      My Computer
    Quote Quote

  6. jaward1
    Posts : 3
    Windows 7 Home Premium 64 bit
    Thread Starter
       New #4

    Hi Rich, yes I can connect in safe mode! Does this mean basic device drivers and default settings are not the cause? How do I determine which process is stopping my internet working now?
    Thanks!
      My Computer
    Quote Quote

  7. richc46
    Posts : 17,796
    Windows 10, Home Clean Install
       New #5

    Try with clean boot so we can find the cause. If you can in clean boot, follow the instructions to fix the problem
    If there is not effect with Clean Boot it is probably a driver. We do not know enough yet.
      My Computer
    Quote Quote

  8. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #6

    jaward1 said:
    Hi, I am using Windows 7 and until yesterday Chrome was working fine. Then it just stopped working and internet explorer is the same! I know my internet is working cos I can wirelessly connect on my laptop. However I connect with ethernet cable to my PC (that isnt working ) so I don't know if this is an issue. I have done a virus scan with superantispyware, malwarebytes, windows defender, bazooka, spywareterminator, adaware, spybot and Avast and found a couple of things that have been deleted. I have done a registry scan. I have tried reinstalling internet explorer to no avail. I have cleared out my browsing history. I have tried disabling add-ons. I am also fairly sure my ethernet cable is working cos my computer can do virus database updates, connect to steam and connect to the itunes store! This problem is just with my browsers. More specifically at the moment, internet explorer 8. Please help!
    My ipconfig is here...
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.


    C:\Users\Tom>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Desktop
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : Home

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : Home
    Description . . . . . . . . . . . : Realtek RTL8101E Family PCI-E Fast Ethern
    et NIC (NDIS 6.20)
    Physical Address. . . . . . . . . : 00-21-97-A6-56-C7
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::85e1:3d6a:ecfa:c929%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 21 November 2010 09:54:12
    Lease Expires . . . . . . . . . . : 22 November 2010 10:16:51
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 234889623
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-DE-DC-B6-00-21-97-A6-56-C7

    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.Home:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Tom>

    Again, thanks so much for reading this!

    I hope you dont have all those AV's installed at the same time. One AV, one malware app please. Our recommendation Microsoft Security Essentials and the windows firewall.

    Ken J
      My Computer
    Quote Quote

 

  Related Discussions
Hello. I've tried everything I can think of, plus many recommendations online. For some reason, my desktop broadcasts, chrome Firefox and ie, will not open any webpages. What is the first step i should take?
I have windows 7 ultimate 32-bit. Wheni connect to the wireless network, it says connected, internet access. Everything works except the browsers, like the anti-virus updates, games,basically everything except the browsers. I use firefox and internet explorer by the way. I'm using Windows virtual...
I have a Dell Inspiron 1545 with a wireless connection. Although my laptop tells me I have excellent signal strength and my computer is connected, my browsers (Chrome, Firefox, IE) will not let me browse. Other programs I have, such as spotify and Itunes allow me to for a short period of time...
Hi there, I am using windows 7 64 bit. I am connected to the Internet however IE nor Firefox will load? I am not sure what to do? I am a uni student and desperately need the Internet to complete an assignment, any help is much appreciated Cheers Kim
For a few months now, a few times a day, I'll be surfing fine but after awhile my browser (Firefox or IE) cannot load any pages, it'll say something like cannot load page. But I notice my downloads are still going (in Firefox or µTorrent, etc.) and my VoIP still works. I"m on a WIRED...
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 10:48.
Find Us