Windows 7: Can't update Windows Live Mail or uninstall it

DJSigma · 06 Dec 2010

I have found Mail.msi on my PC. It was in a different folder inside that .cache folder. The problem I have now is I get this error: -

If I use regedit to try and view that key, I get this: -

I'm logged in as an admin and the permissions appear to be set correctly.

I wish I'd just stayed with the older version of the program. Unless I can fix this, the only option now is to format the drive and reinstall Windows, which is a complete pain.

whs · 06 Dec 2010

You must have made some sort of mistake along the way. It worked perfectly well for me the other day.

DJSigma · 06 Dec 2010

Quote: Originally Posted by whs

You must have made some sort of mistake along the way. It worked perfectly well for me the other day.

I uninstalled the program using Revo (using the advanced option), then tried to reinstall it. When that didn't work, I used the restore point that Revo created, but now that's hosed the previous installation. That's not down to me making mistakes. My only mistake was following your advice. I know you were only trying to help though.

whs · 06 Dec 2010

Do you have an earlier restore point that you can try. And sorry it did not work out "as planned".

Anak · 06 Dec 2010

DJS, try using System Restore to go back to maybe, even before you were having this problem with WLM.

Go to Control Panel\All Control Panel Items\Backup and Restore, Click on recover system settings or your computer, then "Open System Restore"
Follow the wizard prompts.

Make sure you have the box checked for "Show more Restore points"

DJSigma · 06 Dec 2010

I've tried 2 earlier restore points, but I still get the same registry error.

How can I not sort the permissions out on a registry key when I'm the system admin? It's just that one key that's causing the issue when WLM starts up, but it won't let me change anything because it says access is denied.

Anak · 06 Dec 2010

See here:
Grant Read Write (Full Control) Permissions on Registry Keys (Fix Cannot Import and Access Denied Error in RegEdit) » My Digital Life

Anak · 06 Dec 2010

Do you have a system repair cd? do you have any back ups?

Anak · 06 Dec 2010

DJS, I've asked for help on one of our other threads, hopefully we can get this sorted out for you.

mckillwashere · 07 Dec 2010

Have you tried to run SFC -Scannow from an elevated command prompt?

Windows 7: Can't update Windows Live Mail or uninstall it

Can't update Windows Live Mail or uninstall it problems?