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Windows 7: browsers crash when visiting dailymotion - ntdll.dll is the problem?


06 Jan 2011   #1

win 7, 64bit
 
 
browsers crash when visiting dailymotion - ntdll.dll is the problem?

I am running win 7, 64bit professional. Whenever my web browsers try to open clips on dailymotion.com (i use mainly google chrome and mozilla firefox) they crash. Earlier none of them could load videos on dailymotion.com but now they crash.

The error report from chrome about the crash said the following:

Problem signature:
Problem Event Name: APPCRASH
Application Name: chrome.exe
Application Version: 0.0.0.0
Application Timestamp: 4cffee6d
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16559
Fault Module Timestamp: 4ba9b29c
Exception Code: c0000005
Exception Offset: 00038c19
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1053
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


The error report on firefox said the following:

Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.13,{e213bb8f-8ebd-11db-96b7-005056c00008}:3.0.0.91,Office2007Black@JBBS:1.5.8
BuildID: 20101203075014
CrashTime: 1294363506
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1293035126
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 120
StartupTime: 1294363413
Theme: office-2007-black
Throttleable: 1
URL: http://www.dailymotion.com/video/xg2...elin_lifestyle
Vendor: Mozilla
Version: 3.6.13


The crazy thing is - I don't have any addons installed on firefox so I am leaning against the ntdll.dll being the file that is messing things up. Does anybody have any tips on how to fix this problem?
I've had one crash or two on youtube.com as well using firefox.

My System SpecsSystem Spec
.

06 Jan 2011   #2

Windows 8.1 Pro (x64)
 
 

There could be a lot of things that are causing this, something that all the browsers would be using, Flash, Antivirus or other security software. But no, ntdll.dll is not the cause a lot of things use it because it is the system. So you will see it a lot in crash dumps.
My System SpecsSystem Spec
06 Jan 2011   #3

win 7, 64bit
 
 

i thought i had the latest flash player. but i will uninstall and re-install them
My System SpecsSystem Spec
.


06 Jan 2011   #4

Windows Server 2008 R2
 
 

Note that a crash pointing to ntdll.dll means that something *else* called into an API and crashed. Ntdll.dll is simply an API dll, and it doesn't actually really have any smarts of it's own - it simply provides access to NT kernel APIs other binaries on the system are requesting (hence the name ntdll.dll... ). Given that, it is very likely some sort of add-on, although anything's possible. If you can reproduce the crash regularly, it might be worth it to get a dump of the process crashing.
My System SpecsSystem Spec
07 Jan 2011   #5

Windows 7 64 Pro + 7 32 Pro
 
 

Thank you for keeping us informed about the problem (francois.jaguelin[@]dailymotion.com).

For your information, Flash is not yet fully stable under Google Chrome.

Cheers,

François from Dailymotion Team
My System SpecsSystem Spec
07 Jan 2011   #6

win 7, 64bit
 
 

Quote   Quote: Originally Posted by cluberti View Post
Given that, it is very likely some sort of add-on, although anything's possible. If you can reproduce the crash regularly, it might be worth it to get a dump of the process crashing.
to my knowledge, I have no addons installed anylonger and the firefox extensions folder is empty now.

the crash occurs as soon as I try opening a clip on dailymotion. The page loads but when the dailymotion-player starts loading the crash occurs.
When you say u wnat a dump of the process crashing, do you want a printscreen of when the crash occurs or the crash report?
My System SpecsSystem Spec
07 Jan 2011   #7

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by romelrc View Post
Quote   Quote: Originally Posted by cluberti View Post
Given that, it is very likely some sort of add-on, although anything's possible. If you can reproduce the crash regularly, it might be worth it to get a dump of the process crashing.
to my knowledge, I have no addons installed anylonger and the firefox extensions folder is empty now.

the crash occurs as soon as I try opening a clip on dailymotion. The page loads but when the dailymotion-player starts loading the crash occurs.
When you say u wnat a dump of the process crashing, do you want a printscreen of when the crash occurs or the crash report?
App crash dumps are located in C:\Users\User Name\AppData\Local\CrashDumps

Upload the crash dumps
My System SpecsSystem Spec
08 Jan 2011   #8

win 7, 64bit
 
 

thanks for the help here!

I managed to solve the problem. I uninstalled flash player, firefox and chrome. Then I re-installed it all and now its working like a charm
My System SpecsSystem Spec
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 browsers crash when visiting dailymotion - ntdll.dll is the problem?




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