Internet Explorer 9 for Windows 7 - Problems

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  1. Posts : 21
    Windows 7
       #1

    Internet Explorer 9 for Windows 7 - Problems


    I have a PC desktop (HP Compaq 500B MT), running Windows 7 Professional. The system is completely up to date and running well. However when I try to install Internet Explorer 9 the installation stops half way with the message: "did not finalize installation'. (see attachment) I have gone through all the information; KB2399238, KB 2454826, KB2409098. I have downloaded the program from different sites. I have tried to install normally and as administrator. I have contacted the local MS Office, who haven't come across this problem. I have rebooted several times. I have not uninstalled I.E.8.
    Does anyone have any suggestion??
    Tony
    Attached Thumbnails Attached Thumbnails Internet Explorer 9 for Windows 7 - Problems-capture-2.png  
      My Computer


  2. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #2

    Muirfield said:
    I have a PC desktop (HP Compaq 500B MT), running Windows 7 Professional. The system is completely up to date and running well. However when I try to install Internet Explorer 9 the installation stops half way with the message: "did not finalize installation'. (see attachment) I have gone through all the information; KB2399238, KB 2454826, KB2409098. I have downloaded the program from different sites. I have tried to install normally and as administrator. I have contacted the local MS Office, who haven't come across this problem. I have rebooted several times. I have not uninstalled I.E.8.
    Does anyone have any suggestion??
    Tony
    Hello Tony,

    Go to Start | under search type in Event Viewer | expand Windows Logs then Application and tell us if you find any error message.
      My Computer


  3. Posts : 21
    Windows 7
    Thread Starter
       #3

    IE and Windows 7


    Thanks for the suggestion. I checked the Event Viewer. There is nothing there.
    Tony
      My Computer


  4. Posts : 21
    Windows 7
    Thread Starter
       #4

    I did as you suggested but could find nothing relevant.
    Tony
      My Computer


  5. Posts : 21
    Windows 7
    Thread Starter
       #5

    I tried again and found the following which is only gibberish to me.



    C:\Windows\Logs\CBS\CbsPersist_20110210092155.cab C:\Windows\Logs\CBS\CbsPersist_20110218065310.cab C:\Windows\Logs\CBS\CbsPersist_20110223071501.cab C:\Windows\Logs\CBS\CbsPersist_20110316055030.cab C:\Windows\Logs\CBS\CbsPersist_20110317095900.cab C:\Windows\Logs\CBS\CBS.log C:\Windows\servicing\Sessions\Sessions.xml C:\Windows\winsxs\poqexec.log C:\Windows\inf\setupapi.dev.log




    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_6.1.7600.16385_d6bb334d0e6d5b65d821daf3114 359997ae39b_cab_10c937b4
    Any suggestions?
    Tony
      My Computer


  6. Posts : 28
    Windows 8 RTM Professional X64
       #6

    Muirfield said:
    I have a PC desktop (HP Compaq 500B MT), running Windows 7 Professional. The system is completely up to date and running well. However when I try to install Internet Explorer 9 the installation stops half way with the message: "did not finalize installation'. (see attachment) I have gone through all the information; KB2399238, KB 2454826, KB2409098. I have downloaded the program from different sites. I have tried to install normally and as administrator. I have contacted the local MS Office, who haven't come across this problem. I have rebooted several times. I have not uninstalled I.E.8.
    Does anyone have any suggestion??
    Tony
    Hi:
    You shouldn't have any previous release of internet explorer in your PC, for example Internet Explorer 9.0 RC/Internet Explorer 9.0 Beta or ...
    so if you have any of this versions you should uninstall it.
    For doing that go to -> Start -> Control Panel -> Program and Features -> Installed Updates -> Right Click on Internet Explorer 9 -> choose Uninstall.
    Now do a clean and fresh install of IE9.
    Hope it helped.
    --------
    Unknown01
      My Computer


  7. Posts : 21
    Windows 7
    Thread Starter
       #7

    Hi again
    I checked and I have no previous IE 9. Nor do I have SP 1. I found the following from Microsoft:-

    "How to get SP1
    The recommended (and easiest) way to get SP1 is to turn on automatic updating in Windows Update in Control Panel, and wait for Windows 7 to notify you that SP1 is ready to install. It takes about 30 minutes to install, and you'll need to restart your computer about halfway through the installation."

    I guess I netter just wait.
    Thanks for all your trouble.
    Tony
      My Computer


  8. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #8

    Hi there,

    Disable all your security settings. Then click on

    Start | under search type in Troubleshoot
    Under Troubleshoot select System and Security
    Under there Select Windows Update and run the troubleshoot and see if that fixes or finds any problem.

    If that didn't resolve check this article Troubleshoot IE9 Installation Issues on Windows 7 | Captain Debugger

    Hope this helps,
    Captain
    Last edited by Capt.Jack Sparrow; 19 Mar 2011 at 07:20.
      My Computer


  9. Posts : 21
    Windows 7
    Thread Starter
       #9

    Many thanks to everyone. Success at last. I followed Capt. Jack Sparrows advice and downloaded and followed - in detail - The trouble shoot list. The SFC /sannow did find some corrupted files, so I downloaded and ran KB947821. I reran the install file and, lo and behold, it succeeded.
    Once again many thanks
    Sincerely
    Tony
      My Computer


  10. Posts : 2,066
    Windows 8 Pro w/MC 32-bit
       #10

    www.captain-debugger.co.cc captain-debugger.co.cc has expired ( ~ 2011-03-20) Renew This domain will be deleted from DB on 20-Sep-2011 Free domain service .CO.CC
      My Computer


 
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