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| 17 Mar 2011 | #1 |
| | Internet Explorer 9 for Windows 7 - Problems I have a PC desktop (HP Compaq 500B MT), running Windows 7 Professional. The system is completely up to date and running well. However when I try to install Internet Explorer 9 the installation stops half way with the message: "did not finalize installation'. (see attachment) I have gone through all the information; KB2399238, KB 2454826, KB2409098. I have downloaded the program from different sites. I have tried to install normally and as administrator. I have contacted the local MS Office, who haven't come across this problem. I have rebooted several times. I have not uninstalled I.E.8. Does anyone have any suggestion?? Tony |
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| 17 Mar 2011 | #2 |
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Quote: Originally Posted by Muirfield  I have a PC desktop (HP Compaq 500B MT), running Windows 7 Professional. The system is completely up to date and running well. However when I try to install Internet Explorer 9 the installation stops half way with the message: "did not finalize installation'. (see attachment) I have gone through all the information; KB2399238, KB 2454826, KB2409098. I have downloaded the program from different sites. I have tried to install normally and as administrator. I have contacted the local MS Office, who haven't come across this problem. I have rebooted several times. I have not uninstalled I.E.8. Does anyone have any suggestion?? Tony Go to Start | under search type in Event Viewer | expand Windows Logs then Application and tell us if you find any error message. |
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| 18 Mar 2011 | #3 |
| | IE and Windows 7 Thanks for the suggestion. I checked the Event Viewer. There is nothing there. Tony |
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| 18 Mar 2011 | #4 |
| | I did as you suggested but could find nothing relevant. Tony |
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| 18 Mar 2011 | #5 |
| | I tried again and found the following which is only gibberish to me. C:\Windows\Logs\CBS\CbsPersist_20110210092155.cab C:\Windows\Logs\CBS\CbsPersist_20110218065310.cab C:\Windows\Logs\CBS\CbsPersist_20110223071501.cab C:\Windows\Logs\CBS\CbsPersist_20110316055030.cab C:\Windows\Logs\CBS\CbsPersist_20110317095900.cab C:\Windows\Logs\CBS\CBS.log C:\Windows\servicing\Sessions\Sessions.xml C:\Windows\winsxs\poqexec.log C:\Windows\inf\setupapi.dev.log C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_6.1.7600.16385_d6bb334d0e6d5b65d821daf3114 359997ae39b_cab_10c937b4 Any suggestions? Tony |
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| 18 Mar 2011 | #6 |
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Quote: Originally Posted by Muirfield I have a PC desktop (HP Compaq 500B MT), running Windows 7 Professional. The system is completely up to date and running well. However when I try to install Internet Explorer 9 the installation stops half way with the message: "did not finalize installation'. (see attachment) I have gone through all the information; KB2399238, KB 2454826, KB2409098. I have downloaded the program from different sites. I have tried to install normally and as administrator. I have contacted the local MS Office, who haven't come across this problem. I have rebooted several times. I have not uninstalled I.E.8. Does anyone have any suggestion?? Tony You shouldn't have any previous release of internet explorer in your PC, for example Internet Explorer 9.0 RC/Internet Explorer 9.0 Beta or ... so if you have any of this versions you should uninstall it. For doing that go to -> Start -> Control Panel -> Program and Features -> Installed Updates -> Right Click on Internet Explorer 9 -> choose Uninstall. Now do a clean and fresh install of IE9. Hope it helped. -------- Unknown01 |
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| 19 Mar 2011 | #7 |
| | Hi again I checked and I have no previous IE 9. Nor do I have SP 1. I found the following from Microsoft:- "How to get SP1 The recommended (and easiest) way to get SP1 is to turn on automatic updating in Windows Update in Control Panel, and wait for Windows 7 to notify you that SP1 is ready to install. It takes about 30 minutes to install, and you'll need to restart your computer about halfway through the installation." I guess I netter just wait. Thanks for all your trouble. Tony |
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| 19 Mar 2011 | #8 |
| | Hi there, Disable all your security settings. Then click on Start | under search type in Troubleshoot Under Troubleshoot select System and Security Under there Select Windows Update and run the troubleshoot and see if that fixes or finds any problem. If that didn't resolve check this article Troubleshoot IE9 Installation Issues on Windows 7 | Captain Debugger Hope this helps, Captain Last edited by Capt.Jack Sparrow; 19 Mar 2011 at 07:20 AM.. |
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| 20 Mar 2011 | #9 |
| | Many thanks to everyone. Success at last. I followed Capt. Jack Sparrows advice and downloaded and followed - in detail - The trouble shoot list. The SFC /sannow did find some corrupted files, so I downloaded and ran KB947821. I reran the install file and, lo and behold, it succeeded. Once again many thanks Sincerely Tony |
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| 21 Mar 2011 | #10 |
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Quote: Originally Posted by Capt.Jack Sparrow |
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