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Windows 7: Windows Live Mail 2011 constantly crashes

22 Mar 2011   #1

Windows 7 Home Premium 64 bit
 
 
Windows Live Mail 2011 constantly crashes

Hey everyone, I'm having trouble with Windows Live Mail 2011. It crashes everytime I use it. Sometimes it crashes immediately on startup, other times it crashes a couple minutes after startup. Here's my error message:

Description
Stopped working
Faulting Application Path: C:\Program Files (x86)\Windows Live\Mail\wlmail.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: wlmail.exe
Application Version: 15.4.3508.1109
Application Timestamp: 4cda7a4f
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16559
Fault Module Timestamp: 4ba9b29c
Exception Code: c0000005
Exception Offset: 00038c19
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Any help solving would be greatly appreciated. WLM is my preferred email client and I don't want to have to switch to something else.

My System SpecsSystem Spec
.

23 Mar 2011   #2

Win7 Pro-64 Bit
 
 

Maybe a repair on WLM will sort it.

Windows Live Mail Repair
My System SpecsSystem Spec
23 Mar 2011   #3

Windows 7 Home Premium 64 bit
 
 

I've tried repairing, as well as uninstalling/reinstalling, and nothing has worked. It keeps crashing still.
My System SpecsSystem Spec
.


23 Mar 2011   #4

Win7 Pro-64 Bit
 
 

Well thats about all I can suggest at the moment. Will continue to see if I can find an answer
My System SpecsSystem Spec
23 Mar 2011   #5

Windows 7 Home Premium x64
 
 

ntdll.dll points towards the Windows Kernel itself, if I'm not mistaken.
Have you recently run an antivirus/antimalware scan on your PC to ensure you don't have any viruses and other bad guys?
My System SpecsSystem Spec
23 Mar 2011   #6

Windows 7 Home Premium 64 bit
 
 

I got Microsoft Security Essentials running daily quick scans.
My System SpecsSystem Spec
23 Mar 2011   #7

Win7 Pro-64 Bit
 
 

Is your internet explorer working OK? How long has WLM been problematic.
My System SpecsSystem Spec
23 Mar 2011   #8

Windows 7 Home Premium 64 bit
 
 

I use Mozilla Firefox. But IE seems to work fine.

It's a new PC, I bought it 6 days ago. WLM worked fine for 2 days and then started crashing uncontrollably afterwards.
My System SpecsSystem Spec
23 Mar 2011   #9

Win7 Pro-64 Bit
 
 

As Gornot said the ntdll.dll points to the windows kernel. Download the free version of malwarebytes anti malware update it and then run a full scan. It may pick something up that MSE is missing if indeed there is a nasty lurking somewhere.
Malwarebytes
My System SpecsSystem Spec
23 Mar 2011   #10

Windows 7 Home Premium 64 bit
 
 

I ran the full scan with Malware Bytes and it found nothing.

Guess I'm gonna give up and switch to another client. Thanks for trying to help, though.
My System SpecsSystem Spec
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 Windows Live Mail 2011 constantly crashes




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