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Windows 7: Office 2010 Outlook - Navigation Pane Folder Options

20 May 2011   #1

windows 7 home preomium 64 bit
 
 
Office 2010 Outlook - Navigation Pane Folder Options

Hello all. Thanks in advance for whatever help you can give me.

Background -
I am running Windows 7 (Home Premium 64b) with Office 2010 (Home & Bus) on our new desktop PC. Just finished installing both without problem. Have now turned to adding email accounts to Outlook. I added 4 POP3 accounts, using the wizard. The wizard's test mails - and my own independently sent test mails - have confirmed that send/receive work fine in all 4. One of the 4 has been selected as my default account.

All 4 accounts show up in the navigation pane on the far left of the screen. The default account appears at top, with a black arrowhead to the left of its name. Under it appear the standard list of system-offered subfolders: Inbox, Drafts, Sent Items, Deleted Items, Junk Mail, Calendar, Contacts etc. etc.

The other three accounts are listed below this array. Each of them has a white arrowhead to the left of its name. None of these accounts has any system-offered subfolders (Inbox, Sent Items, Deleted Items etc) listed under it.

Question -
How do I get Inbox, Sent Items, Deleted Items and the other system-offered subfolders to appear under these non-default accounts in the Navigation Pane? For example, I know (from viewing the same accounts independently on my laptop) that these non-default accounts are receiving mail; however, I cannot view any of this mail because the Inboxes of these accounts are not accessible from the Navigation Pane. I would like all 3 non-default accounts to at least show Inbox, and - if possible - one of them to also show a fuller menu including Drafts, Sent Items, Deleted Items, Junk Mail etc.

I have looked everywhere in Outlook there is, but can't seem to find the path to the fix (or - if I have found it - I guess I am not recognizing it). Please help, thanks!
kyam


My System SpecsSystem Spec
.

20 May 2011   #2

Windows 7 Ultimate x64 SP1, Windows 8.1 Pro x64
 
 

Hi,
You say the tests worked for each account. Where did you look for the received mail if no inbox exists?
Did you set up a separate storage location for each account?
My System SpecsSystem Spec
20 May 2011   #3

windows 7 home preomium 64 bit
 
 

Thanks for your response, pbcopter. Sorry that my post was not clearer.

I run two computers - a desktop and a laptop - on the same home network. The desktop - which is new and just had Office 2010 installed - has the problem described. The laptop - which is old and has XP Pro 2002 installed - does not have a problem. Hence, despite the desktop having a problem, I can use the laptop to check independently for emails to all 4 addresses, which is what I was doing when I said that my tests worked for each acccount.

All this said, some good news - my problem, i am embarrassed to say - got solved about an hour ago when, while repeating for the umpteenth time the drill of test-clicking everything I could in Oulook to see what it opens and where that might lead, I keft-clicked (accurately, I guess, for the first time) one of the tiny white arrows in the navigation pane to the left of the non-default accounts. Voila! (As those experienced with W2010 (and Vista?)) will know) it turned black, the invisible subfolders all appeared and my queation was answered.

I had been looking very hard and very long, but in the wrong place, for this oh-so-obvious fix. Windows 2010 must have got me disoriented, I guess...
kyam
My System SpecsSystem Spec
.


20 May 2011   #4

Windows 7 Ultimate x64 SP1, Windows 8.1 Pro x64
 
 

I'm glad it worked out.
My System SpecsSystem Spec
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 Office 2010 Outlook - Navigation Pane Folder Options




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