Internet explorer 9 & Outlook not working


  1. Posts : 29
    Windows 7 Professional x64
       #1

    Internet explorer 9 & Outlook not working


    Hi,

    when i try to send an email through outlook web access, internet explorer 9 pops-up the message: "Internet Explorer has stopped working".
    The event log can be found attached.

    Please advice.
    Internet explorer 9 & Outlook not working Attached Files
      My Computer


  2. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #2

    Troubleshooting steps you may wish to consider Jimmys83
    Test how IE performs after every step
    .

    *Try to run IE9 with no add-ons
    Start -> All Programs -> Accessories -> System Tools -> Internet Explorer (with no add-ons)

    * Run sfc /scannow command & check the result.

    SFC /SCANNOW Command - System File Checker

    * Reinstall or repair Internet Explorer

    How to reinstall or repair Internet Explorer in Windows 7, Windows Vista, and Windows XP

    *How to reset Internet Explorer settings

    How to reset Internet Explorer settings

    *System file damage
    Startup Repair - Windows 7 features - Microsoft Windows

    * Uninstall / reinstall.
    How do I install or uninstall Internet Explorer 9?
      My Computer


  3. Posts : 29
    Windows 7 Professional x64
    Thread Starter
       #3

    JMH said:
    Troubleshooting steps you may wish to consider Jimmys83
    Test how IE performs after every step
    .

    *Try to run IE9 with no add-ons
    Start -> All Programs -> Accessories -> System Tools -> Internet Explorer (with no add-ons)

    * Run sfc /scannow command & check the result.

    SFC /SCANNOW Command - System File Checker
    When using the internet explorer with no add-ons emails are not appeared. Outlook is just loading.

    Repair Internet Explorer automatically solved the problem by reseting the security settings to the default values.
    Thanks for your help!
      My Computer


  4. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #4

    Jimmys83
    Thanks for reporting back with the good news.

    Safe surfing.
      My Computer


  5. Posts : 29
    Windows 7 Professional x64
    Thread Starter
       #5

    Hi,

    i have the same problem but in another PC.
    I reset the internet explorer settings and i have the following issue:

    I can send an email but i cannot write as you can see in print screen "webmail_1".
    when i first login to my account pop-up shows up asking to allow "webmail_3". The first time i try to write an email pop-up show up asking to allow "webmail_4. When i try to send the email internet explorer crashes. If i don't allow this two i can send email but i cannot write any message.

    Please advice...
    Attached Thumbnails Attached Thumbnails Internet explorer 9 & Outlook not working-webmail_1.jpg   Internet explorer 9 & Outlook not working-webmail_3.jpg   Internet explorer 9 & Outlook not working-webmail_4.jpg  
      My Computer


  6. Posts : 29
    Windows 7 Professional x64
    Thread Starter
       #6

    Can anybody help on this..?
      My Computer


  7. Posts : 29
    Windows 7 Professional x64
    Thread Starter
       #7

    Hi guys, the above problem remains (posted on 07-21-2011).

    Can you please assist on this?
      My Computer


 

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