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Windows 7: Windows Live Mail and its storage folders


03 Jun 2011   #1

Windows 7 32 bit
 
 
Windows Live Mail and its storage folders

On my employers computer last night his storage folders began to randomly delete themselves from his windows live mail every time he shut to program down. Over the course of shutting down and reopening the program 4-5 times a total of nearly 60GB's of email was deleted from his Windows Live mail. I used a data recover program to scan the hard drive and recover the deleted items. The inbox and sent folder remains untouched and and new folders created at the same root level as sent and inbox appear to be unaffected as well. Some of the recovered email is corrupted and is just gibberish and random text strings and symbols. Have no idea what it causing this and not sure if a reinstall of the Live mail client would correct this issue.

The system is a Windows 7 32-bit, IE 9.0, all adobe items up to date, java up to date, mcafee antivirus, and windows fully up to date prior to this starting last night. Any insights or thoughts would be greatly appreciated.


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06 Jun 2011   #2

Windows 8 Pro w/MC 32-bit
 
 

Quote   Quote: Originally Posted by WayneWelgush View Post
...60GB's of email was deleted from his Windows Live mail...
I've been saving mail since 2001 (10 years) and the size of my "Windows Live Mail" appdata folder is about 600MB. It can't hurt to do a repair install of Windows Live Essentials via Programs and Features. (I think the 2011 version requires that anyway due to a bug in Junk mail filtering.) You might also try sorting the mail into smaller sized groups before exporting from the original program and keep them sorted the same way in WLM. I found more suggestions here: Re: live mail message store folder size - is there a maximum? And here: http://www.ms-news.net/f3795/live-ma...-12016699.html
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06 Jun 2011   #3

Windows 7 32 bit
 
 

The mail is broken into multiple groups and sorted, I am trying to find out why this happened and what to do to prevent this from occurring in the future. As such I have had him back up the mail a few times in the last few days since some of the email is extremely important and would be devestating should it be lost. I recently installed the lastest update for the Windows Live Essentials on his PC and am hoping that may of resolved the issue, but as I stated before I would like to know the cause of this issue. After doing a relatively short search online, I did not encounter anything indicating that this was an issue that someone else has experienced.

For now things are under control and I recovered at least 95% or more of the lost emails. Some of the emails recovered were damaged and either cannot be read or they open up to a gibberish file of random text as if they were being opened by a program that does not support its extension.
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 Windows Live Mail and its storage folders




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