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Windows 7: My brother's hotmail has flagged been as compromised. Need help

28 Jun 2011   #1

Windows 7 Home Premium x64 SP1
 
 
My brother's hotmail has flagged been as compromised. Need help

Hey guys.

My brother's hotmail account has been compromised and now, Hotmail shows a security measure where he has to type in a cellphone number to receive a SMS.

Problem :
We don't have any cellphone with a SMS function. Not even a regular cellphone. He can't connect, so he can't change its password. Is there a way to recover the account without using f*g SMS?

Thanks guys.


My System SpecsSystem Spec
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28 Jun 2011   #2

Windows 7 Home Premium 64-bit, SP1
 
 

Quote   Quote: Originally Posted by Lebon14 View Post
Hey guys.

My brother's hotmail account has been compromised and now, Hotmail shows a security measure where he has to type in a cellphone number to receive a SMS.

Problem :
We don't have any cellphone with a SMS function. Not even a regular cellphone. He can't connect, so he can't change its password. Is there a way to recover the account without using f*g SMS?

Thanks guys.
In case you don't know, Windows Live Solution Center is supposed to handle all Windows Live issues.
Windows Live Solution Center :
Windows Live Solution Center

Here is the portal to Hotmail :
Hotmail Portal
Have a look at those links, particularly Account Compromise - Unauthorized Account Access
My System SpecsSystem Spec
28 Jun 2011   #3

Windows 7 Home Premium x64 SP1
 
 

I viewed this topic before making this thread and it doesn't help. They make it seem that the only way to recover your account is to have a cellphone with SMS. And I'll tell my bro to actually make a virus scan too because, if he has been locked out, something muct be sending e-mails.
My System SpecsSystem Spec
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28 Jun 2011   #4

Windows 7 Home Premium x64 SP1
 
 

Just noting that he has made a thread on the official Windows Live forums...
My System SpecsSystem Spec
28 Jun 2011   #5

Windows 8.1 Pro (x64)
 
 

Wait...your cellphone has no text masasging support? Is this phone from 1987?
My System SpecsSystem Spec
29 Jun 2011   #6

Windows 7 Home Premium x64 SP1
 
 

Quote   Quote: Originally Posted by logicearth View Post
Wait...your cellphone has no text masasging support? Is this phone from 1987?
We have NO cellphone at all >_<.
My System SpecsSystem Spec
29 Jun 2011   #7

Windows 8.1 Pro (x64)
 
 

Oh, I misread that part.
My System SpecsSystem Spec
29 Jun 2011   #8

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Have you tried the reset password link. Particularly option 4 in your case.

Reset your Windows Live ID Password
My System SpecsSystem Spec
29 Jun 2011   #9

Windows 7 Home Premium x64 SP1
 
 

Thanks for the link but nothing on option 4 can help us...
1. Send e-mail to associated address : send e-mail to e-mail needing a password... hmm? Still don't know why this option exists because very few people actually fills the "ALT" address at signup...
2. Send code to cellphone : We wouldn't have started this if we had one of those...
3. Use Trusted PC : Not sure if my bro ever set up his "Trusted PC" since I don't remember what version of Messenger he uses.
4. Customer Service : He used bogus information so... it will be hard to get through here.
My System SpecsSystem Spec
29 Jun 2011   #10

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

oh well it was just a thought. I don't use Hotmail myself so i am not up to spec on the recovery options.
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 My brother's hotmail has flagged been as compromised. Need help




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