Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: My brother's hotmail has flagged been as compromised. Need help

28 Jun 2011   #1
Lebon14

Windows 7 Home Premium x64 SP1
 
 
My brother's hotmail has flagged been as compromised. Need help

Hey guys.

My brother's hotmail account has been compromised and now, Hotmail shows a security measure where he has to type in a cellphone number to receive a SMS.

Problem :
We don't have any cellphone with a SMS function. Not even a regular cellphone. He can't connect, so he can't change its password. Is there a way to recover the account without using f*g SMS?

Thanks guys.


My System SpecsSystem Spec
.

28 Jun 2011   #2
t-4-2

Windows 7 Home Premium 64-bit, SP1
 
 

Quote   Quote: Originally Posted by Lebon14 View Post
Hey guys.

My brother's hotmail account has been compromised and now, Hotmail shows a security measure where he has to type in a cellphone number to receive a SMS.

Problem :
We don't have any cellphone with a SMS function. Not even a regular cellphone. He can't connect, so he can't change its password. Is there a way to recover the account without using f*g SMS?

Thanks guys.
In case you don't know, Windows Live Solution Center is supposed to handle all Windows Live issues.
Windows Live Solution Center :
Windows Live Solution Center

Here is the portal to Hotmail :
Hotmail Portal
Have a look at those links, particularly Account Compromise - Unauthorized Account Access
My System SpecsSystem Spec
28 Jun 2011   #3
Lebon14

Windows 7 Home Premium x64 SP1
 
 

I viewed this topic before making this thread and it doesn't help. They make it seem that the only way to recover your account is to have a cellphone with SMS. And I'll tell my bro to actually make a virus scan too because, if he has been locked out, something muct be sending e-mails.
My System SpecsSystem Spec
.


28 Jun 2011   #4
Lebon14

Windows 7 Home Premium x64 SP1
 
 

Just noting that he has made a thread on the official Windows Live forums...
My System SpecsSystem Spec
28 Jun 2011   #5
logicearth

Windows 8.1 Pro (x64)
 
 

Wait...your cellphone has no text masasging support? Is this phone from 1987?
My System SpecsSystem Spec
29 Jun 2011   #6
Lebon14

Windows 7 Home Premium x64 SP1
 
 

Quote   Quote: Originally Posted by logicearth View Post
Wait...your cellphone has no text masasging support? Is this phone from 1987?
We have NO cellphone at all >_<.
My System SpecsSystem Spec
29 Jun 2011   #7
logicearth

Windows 8.1 Pro (x64)
 
 

Oh, I misread that part.
My System SpecsSystem Spec
29 Jun 2011   #8
kado897

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Have you tried the reset password link. Particularly option 4 in your case.

Reset your Windows Live ID Password
My System SpecsSystem Spec
29 Jun 2011   #9
Lebon14

Windows 7 Home Premium x64 SP1
 
 

Thanks for the link but nothing on option 4 can help us...
1. Send e-mail to associated address : send e-mail to e-mail needing a password... hmm? Still don't know why this option exists because very few people actually fills the "ALT" address at signup...
2. Send code to cellphone : We wouldn't have started this if we had one of those...
3. Use Trusted PC : Not sure if my bro ever set up his "Trusted PC" since I don't remember what version of Messenger he uses.
4. Customer Service : He used bogus information so... it will be hard to get through here.
My System SpecsSystem Spec
29 Jun 2011   #10
kado897

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

oh well it was just a thought. I don't use Hotmail myself so i am not up to spec on the recovery options.
My System SpecsSystem Spec
Reply

 My brother's hotmail has flagged been as compromised. Need help




Thread Tools





Similar help and support threads
Thread Forum
Portal 2 flagged as containing a virus by Norton
Last night I got this notice from Norton Internet Security reporting Portal 2's exe as containing a high risk trojan... Doing a Google search on it brought me here... Portal 2 flagged as containing a virus by Norton :: Steam Discussions so yeah something is going on. Anyway I'm going to...
Gaming
IE10 bug? Hotmail / Live / Outlook web interface security compromised?
Noticed this when I had accidentally selected Keep me signed in on a PC not belonging to me when checking my Outlook.com emails using Windows 7, IE10 and Outlook.com web interface. Need help to find out how to avoid this kind of situation. Scenario: Opening Outlook.com with IE10. Logging in with...
Browsers & Mail
consent.exe -- suspect, not flagged by NIS or MBAM
My new i5 Win7 system was assembled in November 2011 and has been stable since then. Windows Security Essentials was installed and worked normally. It has two identical HDD in RAID 0 mirror volume (intel RST systray applet), cached onto 120 GB SSD using Intel Smart Response Technology (SRT) A...
System Security
BSOD twice a day or so with ntoskrnl.exe flagged in BSV
Attached are the dump files, there are 5 in the zip, but 30 or so in the folder, all pointing to ntoskrnl.exe. Thinking it might be corrupt, bad sector, or some app conflict, such as symantec or dropbox. Any further analysis is greatly appreciated. Thanks!
BSOD Help and Support
All of my hotmail accounts are compromised
Hi, I've been having this ongoing problem now for 6 months. It seems that all of my accounts have been used to send spam. I have 3 hotmail accounts which, 1 for friends and 2 bogus ones I give out to websites that want an e-mail. On one of my accounts I get a message from hotmail before I login...
Browsers & Mail
Windows 7 Flagged no updates available
Windows 7 is flagged by PSI as a level 4 threat... There are no updates at microsoft.. what gives?! is this fixable.... Thanks
Windows Updates & Activation

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 14:50.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App