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Windows 7: IE 8 not working correctly after IE 9 is uninstalled


30 Jun 2011   #1

Windows 7 32 bit
 
 
IE 8 not working correctly after IE 9 is uninstalled

I am a computer tech that works with a wide variety of operating systems. However, a client of mine got a brand new HP with Windows 7 Professional 64-bit pre-installed. Everything was working, but he installed IE 9. Web applications were taking too long to load, so he uninstalled it using the add / remove programs.

This is where it gets interesting. IE 8 seems to work, until you try to download something interactively. For example I went to adobe.com and tried to install Acrobat Reader, the download would not begin.

I tried to install chrome, however the auto-install would not start. When I chose the standalone install for chrome, the direct link to download worked.

The customer uses webmail and in IE he can log into his email, view the emails, but can't delete. When he selects an email and clicks the delete button, the page refreshes, but the email is not deleted.

So I can't uninstall IE 8, I can only turn it off in the Windows Component applet, and I don't see a full install of IE 8 either. He needs IE for some of the web applications he is using in his business, so we need to get IE working. Any ideas of how to fully remove and reinstall IE 8?

Sincerely,

Matt

My System SpecsSystem Spec
.

30 Jun 2011   #2

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

You can't remove IE8.
With Windows 7 it is part of the OS.

SFC /scannow is worth a shot. Run it as Administrator. If it finds bad files but states it cannot fix them all type sfc /scannow into CMD and run it again up to 3-4 times to fix all the files.
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
It sometimes will do so with multiple attempts.
Sometimes. Of course if it states no problems found no need to run it again.

A repair install would normally fix this with a Windows 7 disk.
Being an HP I will go with that all you have is recovery disks which will reinstall as it left the factory.

Others may post a better solution so a reinstall can be avoided if sfc /scannow does not work.

Mike
My System SpecsSystem Spec
30 Jun 2011   #3

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

Should have remembered this the first posting.

Reset IE Here > http://www.sevenforums.com/tutorials/1222-internet-explorer-reset.html

Try Steps 2 and 3. If that doesn't help go to Step 4 and check mark "Delete all personal settings".
Wipes everything, add ons, forms, cookies everything that could be corrupted.


Also a good scan with Malwarebytes will not hurt. Malware can cause this problem. Free version is at top left at this link.
Here> Malwarebytes : Malwarebytes Anti-Malware is a free download that removes viruses and malware from your computer

Update after install and run the "FULL" scan.

I'm trying.
Mike
My System SpecsSystem Spec
.


01 Jul 2011   #4
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Matt,
Re IE8.
I just "stumbled" across this -
Read the full article carefully to see if it is of any help / use to you.

It is written by a Microsoft Most Valuable Professional {MVP}
Quote:
There are plenty of problems with Internet Explorer on Windows 7. Though it is not official, I have got many complaints and comments on my other Internet Explorer troubleshooting articles/blogs. So I looked for a ready to use fix for IE8 problems on Windows 7. Also, I would recommend using IE8 32 bit version even on Windows 7 64 bit version. This will help you avoid Internet Explorer problems on Windows 7 as many software vendors are still trying to make their products (add-ons and plug-ins) compatible with IE8 x64.
Another area within the body of the article...

Quote:
How to Reinstall IE8 in Windows 7

If Reset does not work, you can reinstall Internet Explorer in Windows 7 to fix the problems. To reinstall IE8 in Windows 7, follow these steps:

1. Close all programs after saving your work as your computer may reboot after uninstallation.

2. Click Start, and then click Control Panel.

3. Under Programs and Features, click Uninstall a Program.

4. In the tasks pane, click Turn Windows Features on or off.

5. In the list of windows features, clear the check box next to Internet Explorer 8.

6. You receive a warning message in a pop-up window. Click Yes.

IE8 will be uninstalled and system may reboot. To install the Internet Explorer 8 again, use the above steps. This time, click to select the check box against Internet Explorer 8. Click on OK. You system will reboot to give you a working Internet Explorer.
Full article here including the comments people have made.

Troubleshoot and Reinstall Internet Explorer in Windows 7
My System SpecsSystem Spec
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 IE 8 not working correctly after IE 9 is uninstalled




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