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Windows 7: White Screen Firefox

05 Jul 2011   #1
jprahn01

Windows 7 Home 64bit
 
 
White Screen Firefox

Hi,

I've worked through several Windows 7 issues today - picture viewer not printing, libraries disappearing - and now I have the problem of Mozilla Firefox only loading a big white screen. I don't even have an address bar, bookmarks or error message of any sort. I DID do a system restore in an attempt to fix other issues. I hate to uninstall and reinstall firefox, because my bookmarks are important to my work. Any suggestions?

Never Mind! I fixed it. Now i just have to fix Windows photo viewer issue.


My System SpecsSystem Spec
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16 Jul 2011   #2
kwiknik

Vista 64
 
 
Fix

Hi, please post how you fixed it! I also have this issue after running a system restore.
My System SpecsSystem Spec
16 Jul 2011   #3
jprahn01

Windows 7 Home 64bit
 
 

All I did was open a different browser and re-download the latest version. That fixed it immediately.
My System SpecsSystem Spec
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20 Jul 2015   #4
Dick99999

Windows 7 Home Premium 32bit
 
 

I too had a completely white screen when starting Firefox 39.0. No menu, no x to close the window, nothing at all. It appeared Firefox was somehow starting in full screen mode, and I have a blank screen as my home screen

Edit: FF version added
My System SpecsSystem Spec
20 Jul 2015   #5
MoxieMomma

OEM Windows 7 Ult (x64) SP1
 
 

Quote   Quote: Originally Posted by Dick99999 View Post
I too had a completely white screen when starting firefox. No menu, no x to close the window, nothing at all. It appeared Firefox was somehow starting in full screen mode, and I have a blank screen as my home screen
Hi:

This is actually a 4-year old topic based on a now-long-extinct version of Firefox.
So it's unlikely anything suggested back then will be of much use now, with the current version.

The first step would be to proceed stepwise through the STANDARD DIAGNOSTIC.

If Mozilla safe mode (NOT Windows safe mode) & other steps suggested HERE (such as disabling hardware acceleration, as suggested) don't resolve the issue, then a more drastic (but helpful) step is the creation of new, plain, "vanilla" profile (with no installed extensions, no changes to preferences, etc.).
(You don't lose the "old" profile, especially if you back it up first.)
If that fixes the problem, then bookmarks can be imported from the old profile, and (one-by-one) extensions can be installed and preferences "tweaked".

You might also want to check your plug-ins, such as Flash Player, and consider doing a clean upgrade to the current version...

Let us know how it goes,
My System SpecsSystem Spec
20 Jul 2015   #6
Dick99999

Windows 7 Home Premium 32bit
 
 

Quote   Quote: Originally Posted by MoxieMomma View Post
[....]
This is actually a 4-year old topic based on a now-long-extinct version of Firefox.
So it's unlikely anything suggested back then will be of much use now, with the current version.
[....]
Let us know how it goes,
I have added my FF version. And I found and posted a solution, hence my post in a [SOLVED] thread solving a quite similar issue.
My System SpecsSystem Spec
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 White Screen Firefox




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