Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Empty folders in Windows Live Mail

11 Jul 2011   #1
Macdonald

Windows 7 Bit64
 
 
Empty folders in Windows Live Mail

Hello, hope someone can help me please.
I have been using my laptop for over 1 year and I have not changed anything recently.
My problem is that when I go into my email program all the folders are empty. This has happened twice within the last 2 weeks. They were not empty when I closed the program. They were no where near full.
My server is BTinternet. I do not leave messages on the server. I am using windows live mail. I also use Mailwasher, but have done so since I started the account. Thanks.


My System SpecsSystem Spec
.
11 Jul 2011   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Welcome
Are you POP3 or SMPT?
My System SpecsSystem Spec
11 Jul 2011   #3
Macdonald

Windows 7 Bit64
 
 

POP 3 server Mail.btinternet.com
My System SpecsSystem Spec
.

11 Jul 2011   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Lets take it one step at a time.
You setting might be in a different place, but make sure hide read messages is not activated.
How to See Unread Mail Only in Windows Mail or Outlook Express - About Email
My System SpecsSystem Spec
11 Jul 2011   #5
Macdonald

Windows 7 Bit64
 
 

Thank you "Hide read messages" is not activated.
What I think is signifient, is that it is all my folders that are empty. ie InBox, sent items, deleted items etc. and the fact that it has just started to be a problem, after all thsi time. Thanks again.
My System SpecsSystem Spec
11 Jul 2011   #6
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

It would be my guess that this is due to some action of either
Your email provider, if mail was also left on the server as well as in your Live Mail
Your software mail washer- It could be scheduled as a task in task scheduler
or
Your anti virus delted it as spam or something worse in error

May I suggest, that you so to search
type msconfig
in msconfig
go to
startup items and make sure mail washwer is not checked.
My System SpecsSystem Spec
11 Jul 2011   #7
Macdonald

Windows 7 Bit64
 
 

Thank you again.
My mail is set not to be left on the server. I am using WLM but not a Hotmail or web based account.
I have checked the Sceduled Tasks and nothing is shown.
Mailwasher is not shown in the startup in msconfig. but in the settings of the programme it is set not to run on startup.
When checking my emails, I start mailwasher and then delete the spam etc which is then not downloaded into the programme. Then I go into the mail account to read the messages that I have selected. As I said, twice in the last 2 weeks, when I have gone into the account ALL my folders, not just my InBox, are empty. Today, I lost 3 emails which I fortunately had read and about 6 that were in my sent folder.
The time before that I lost quite a few.
Any help you can provide is greatly appreciated.
My System SpecsSystem Spec
11 Jul 2011   #8
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Make sure that your anti virus is not set to scan mail for virus or spam, etc.
My System SpecsSystem Spec
11 Jul 2011   #9
t-4-2

Windows 7 Home Premium 64-bit, SP1
 
 

Quote   Quote: Originally Posted by Macdonald View Post
Thank you again.
My mail is set not to be left on the server. I am using WLM but not a Hotmail or web based account.
I have checked the Sceduled Tasks and nothing is shown.
Mailwasher is not shown in the startup in msconfig. but in the settings of the programme it is set not to run on startup.
When checking my emails, I start mailwasher and then delete the spam etc which is then not downloaded into the programme. Then I go into the mail account to read the messages that I have selected. As I said, twice in the last 2 weeks, when I have gone into the account ALL my folders, not just my InBox, are empty. Today, I lost 3 emails which I fortunately had read and about 6 that were in my sent folder.
The time before that I lost quite a few.
Any help you can provide is greatly appreciated.

Suggestion :

Open WLM > Remove your Mail.btinternet account > exit WLM
Re-open WLM > re-enter Mail.btinternet account settings
My System SpecsSystem Spec
12 Jul 2011   #10
Macdonald

Windows 7 Bit64
 
 

Hello again richc46. My antivirus software is MS Security Essentials. However I cannot see an antivirus programme scanning and /or deleting my sent emails.

t-4-2. I will do as you suggest and see how I go. The problem is that this is does not occur everytime I close and then open WLM.
I think perhaps that if this does not solve the problem I will just have to live with it. I could try uninstalling and then reinstalling WLM.

Thanks again for your help.
My System SpecsSystem Spec
Reply

 Empty folders in Windows Live Mail




Thread Tools





Similar help and support threads
Thread Forum
Missing sub-folders in Windows Live Mail
Hi all. I'm having a problem with my folders in Windows Live Mail. I sync my WLM only with my Hotmail (now outlook) account. (The problem was there before switching to outlook). I have some missing sub-folders in my folder list. The strange thing is though, I can search and find the mail...
Browsers & Mail
Can I recreate the complete set of Windows Live Mail Folders?
A friend of mine has a problem with his Windows Live Mail client. He's running Win 7 HP 64 bit with the Windows Live Mail client and a Hotmail ID. His problem is that he sometimes sees emails mysteriously multiplying emails in his folders - this includes his deleted mail folder! We have tried...
Browsers & Mail
I keep losing most of my folders in windows live mail
I keep losing most of my folders in windows live mail - sometimes they return but the management of them is a complete mystery e.g what purpose do the arrow heads on the left of the screen perform>
Browsers & Mail
Where do I put folders in Windows Live Mail?
Hi everyone! good morning !!!!!!!!!!!!! Anyways I use YAHOO MAIL PLUS.. And I have all of my email stored under the YAHOO ACCOUNT TITLE .. But Ive noticed it doesnt BACK UP all of the emails... When importing its just a blank folders.....what's going on? I do NOT see a space that says STORAGE......
Browsers & Mail
Windows Live Mail Storage Folders......again!!!
I've done well setting up a new computer with Windows 7 and Windows Live Mail and transferring everything from my Windows XP computer with Windows Live Mail. I run a small business and desperately want to keep everything in my Storage Folder with many client sub-folders on my XP computer. I...
Browsers & Mail
Windows Live Mail and its storage folders
On my employers computer last night his storage folders began to randomly delete themselves from his windows live mail every time he shut to program down. Over the course of shutting down and reopening the program 4-5 times a total of nearly 60GB's of email was deleted from his Windows Live mail. ...
Browsers & Mail

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 18:21.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App